Grand Palladium Colonial Resort & Spa

Ctra. Chetumal-Cancun km 259.9, Kantenah, Puerto Aventuras, Riviera Maya, 77710, Mexico
Grand Palladium Colonial Resort & Spa
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Satisfaction Excellent
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Good For Couples
  • Families80
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  • Solo83
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More about Grand Palladium Colonial Resort & Spa

Best Vacation Ever

by A TripAdvisor Member

We recently returned from eight days at the Colonial Palladium (February 24 - March 2, 2004) and feel compelled to write a review to share our incredible vacation experience.

The Colonial Palladium is truly an amazing resort! From the moment you arrive until the day you reluctantly leave, you will not be disappointed. The resort's impressive facilities are immaculate - very beautiful, very clean and very well maintained. The food is fantastic - high quality and lots of variety. In addition to enjoying the plentiful buffets, we also made reservations at the Japanese Restaurant, the Mediterranean Restaurant and the steakhouse. They were all great. Make your reservations as soon as you arrive. The resort staff is so friendly and welcoming - they'll do anything to help make your vacation special. The beach is beautiful - white sand and blue, blue water. We swam, snorkeled and sailed. The pools are extremely clean and not crowded. Drop your towels off early and you're set for the day.

If you're looking to go to Tulum or Playa del Carmen (both lots of fun), take the Collectivo. This white van is "public transportation" and only costs $1.50 US. You can get it right in front of the resort.
It's easy.

Here are a few recommendations. Bring a large plastic insulated mug with you. You can get one at WalMart for under $2.00. They will keep your frozen pina collata cold for hours. Bring an inflatable raft for the pool. Great for sunbathing and cruising over to the big swim-up bar. Bring some extra $1 US bills. The staff doesn't solicit tips at all and probably aren't supposed to accept them, but they really appreciate your kindness.

We've been to other all-inclusives in Mexico and Jamaica, but none begin to compare to the Colonial Palladium. This resort is the BEST!
We're already making plans to return next year.

AMAZING week at the colonial

by A TripAdvisor Member

My fiance (whom I proposed to on the beach at the resort during sunrise) and I just returned from an amazing week at the Colonial Palladium Grand. We arrived at 10:30pm on Sunday 3/7 ready to see what our Jr. Suite looked like, and to our great suprise we were upgraded to the Mayan Suite in Villa 31. This room was completely amazing and the location was the best in the resort, real close to the pool and beach and beach/snack bar. The mayan shower (outdoor) was fabulous, just keep the lights off at night or else bugs will flock there. I've been to two other all inclusives and i think this one was the best. I followed peoples advice and we bought water shoes which were helpful, but there were parts of the beach that were nice and clean. We ended up buying a raft there due to the deep pool, so i would suggest bringing one of those. The staff was great, always having stuff going and the night shows and disco was a blast. Steak house was good, meditteranean was ok (but neither of us like seafood). We did the mayan adventure day tour which was amazing, snorkeling in a cenote (sink hole), cave and then a coral and also swam with the dolphins at puerto aventuras. I highly recommend both of them. We will definately be going back in the future, but next year its off to hawaii for the honeymoon! Thanks for all the help on this board, it helped alot in choosing this top notch resort.
if anyone has any questions feel free to contact me.

Had a great time!

by A TripAdvisor Member

Had a great time at the Colonial Palladium. We were in residence the week of February 21-28 in a junior suite in Villa 8. After reading many reviews about this resort, both prior to going and since we've returned, there are several things I would comment on. If you're not into walking, find somewhere else to stay. There is a tremendous amount of walking to do in this resort to get anywhere and there are no shortcuts. All walking is on concrete pathways (nicely covered in case of inclement weather) or on the marble floors in and around the main parts of the hotels (both Kantenah and Colonial) - tough if you've got arthritic knees. This is a five-star resort and just about everything about it lives up that that rating. There is something for everyone at the restaurants - no matter what your taste. The bar tenders are careful to check whether or not you might want a "virgin" drink, and this was a good thing for one member of our party who is diabetic. The rooms are spacious and well appointed. The staff are extremely helpful at all times and very quick to respond if there is a problem. The beaches at the resort are lovely and contrary to some reports are not rocky. The rocks in the ocean are from the outlying coral reefs and are mostly covered by sand, depending on the wave and tidal action. One day they were completely uncovered in front of the hotel - this was a particularly wavy day - and the next day they were completely covered up - it's pretty hard to control the forces of nature! Snorkelling on the southern part of the beach is better than right out in front. We saw loads of beautiful fish - sergeant majors, tangs, a school of squid and many more, but be aware of the black spiney sea urchins - they are quite nasty and the water is quite shallow - touch them not! The pool is humungous and quite deep, but VERY refreshing on a hot humid day - so all you folks from southern climes in the US with heated pools, suck it up and jump in!. The landscaping around the resort is spectacular and is constantly being cared for. The jungle around the villas is alive with birds and iguanas as well as the usual supply of crawling things - nothing too alarming though. The food in the buffet restaurants is varied and abundant - something for even picky eaters.
The Mediterranean restaurant is wonderful and our waiter, Walter, provided excellent service as well as Spanish lessons! The steakhouse is good and the rib eyes tender. We didn't eat in the Mexican or Japanese restaurants. Finally, we were disappointed in the quality of the nightly entertainment. While colourful, well costumed and energetic, they seemed to be very repetitive in their choreography. We felt we were watching the same routines over and over gain, the lip-synching was appalling and the sound system poorly balanced.
However, we weren't there for the entertainment alone and the overall experience, for first-time trip to an all-inclusive was very positive.
I would highly recommend this resort. And its close proximity to outside activities such as Xel Ha and the Tulum ruins was an added plus. Bring your snorkelling equipment and make sure you swim in the Grand Cenote or Mayan Blue. And don't hesitate to strike out on your own in the local transportation (Collectivo white minivan buses), a cab or rent a car. It's extremely easy to get around and guided tours are expensive. Shopping in Playa del Carmen is certainly an experience, but the best deals are on the side streets between 10th and 5th Avenues - 5th Avenue is quite expensive and there is little or no bargaining.
Have a great time!


by A TripAdvisor Member

We spent the week of Jan 31 to Feb 7 at Colonial Paladium. Having stayed at other properties in the same area, we thought we knew what to expect from an all-inclusive resort. This one was way beyond those expectations. Everything worked! The staff was friendly, courteous, helpful and patient. Food was varied and well-prepared. Even though there was lots to do at the resort, Colonial is located close to many other attractions and the tours we arranged at the hotel through our vacation supplier were excellent value. We'll definitely go back.

5 Star hotel 2 beach

by A TripAdvisor Member

Stayed at the pladium the weekof feb.8th at the colonial side.Great rooms perfect in every way except for the spiders that come up the floor drains in the bathroom every night. The colonial side beach was not swimable almost broke my toe the first day on the coral you needed a suit of armor to swim on this beach not water socks. We walked to the kentatah beach about a 100 yards away every day , it was better but still needed water socks as you went in past 3 feet deep. The food was great,especialy the steak house and the japaneese . Forget the italian.
The grounds were fantastic as was the entertainment. The pool area was perfect but don`t go here if beach lover , go to the Iberostar tucan or elsewhere becuase the beach is terrible. The people were nice ,check in and check out went flawless . If they fix the beach this place may they may have something.

No Mexican music at Paladium Resort

by A TripAdvisor Member

We (my wife and I) spent 1 week at the Paladium resort in March 03. We liked the resort very much the staff was friendly and the food was good. My only real complaint is that there is very little of Mexico at this resort. No mexican music or theme at the nightly entertainment. The entertainers worked hard to show us the world, I went to mexico to see mexico. I would have liked some Mexican entertainment ie:dance and or music at least once in the week. Even in the Mexican resterant they played no mexican music. The only other problem was our checkout time. We had to be out of our room by 11am and then sit around the lobby until 7pm to catch the bus back to the airport this may not be the hotels problem but they should at least address this as week after week hotel guests from canada have to lsit around all day waiting to catch the bus. With guests not showing up until 11pm they could have at least let us checkout at 3pm this would give them plenty of time to clean the rooms.I would go back to mexico again but the lack of mexico at the Paladium and the long wait on the last day will make me think twice before we ever try the Paladium again

Fabulous resort!

by TripAdvisor Member dela

February 23 thru February 28, 2004 Stayed on the Colonial side and found its location convenient to the beach, pool, lounges, dining, theatre, etc. At late check-in, a standard room wasn't available so we were upgraded to the Mayan suite at no extra charge--we couldn't have been happier--the outdoor shower was the best part of the room (building 30). We enjoyed the large pool, and took inflatable air mattresses, as suggested by many others. The pool's water temp was pleasant so this time of year must be more suitable for swimming than previous winter months. The resort is gorgeous and so well-maintained. The only complaint we had was the buffet seemed to have the same food every night. It wasn't too much of a problem since there was so much food that we did find enough to be satisfied, but more variety would have been nicer. Desserts looked better than they tasted. We enjoyed New York strip in the steak restaurant, but we weren't very impressed with our meal in the Japanese restaurant---if we could have gotten a show table, we would have enjoyed that more. Probably our most useful tip would be to use the public transportation to visit close-by sites like Tulum, Xcaret, Xel-ha, Playa del Carmen. It is so convenient to catch the local buses in front of the hotel and you will save a bundle of money compared to booking tours with the tour companies. We will definitely return to this resort, but we would like to hear of resorts in the same area that anyone found just as nice or nicer. Just go---you will love it!!!

Fabulous Place

by A TripAdvisor Member

My wife and I plus another couple stayed at the Palladium Grand Resort for the week ending March 2, 2004. We are all in our mid/upper 50 s and are all experienced travelers. Our conclusion: This is a fabulous place. We would gladly return for more of the same. Some details follow.The Apple Vacations personnel encountered were to a man helpful, friendly and genuinely concerned with your best interests. The same could be said for the Palladium staff. Except for a couple of harassed bartenders we had nothing but great service. These barkeeps still got the job done. They just were indifferent rather than pleasant. No biggie here. The facility is gorgeous. Think of a lush tropical paradise. Do you have that mental picture? Welcome to the Palladium. Marble and wood everywhere. Didn t see anything plastic the whole week. Lush plants everywhere.We stayed in Bldg 20 on the Colonial side. This is near the main ( party ) pool, beach and adult pool. I would recommend requesting this or Bldg 21. Our Junior Suite was well appointed, roomy and clean. What else do you need in vacation accommodations? The weather was sunny and breezy. In fact, one day the breezy moved up to windy. However, this made the humidity more tolerable. When the breeze went away we noticed the heat a lot more.The beach was nice but we did note that it needed a good litter patrol. Not a major detraction however. Some of the European women were topless but not a large percentage nor was it flaunted . All very tasteful.(Sorry guys..)Overall, the food was good-to-excellent for our stay. The buffets are voluminous and tasty. Crepes and omelets were standouts. A menu listing everything available would have been helpful. We were slightly disappointed in the theme restaurants. We selected Mexican, Steakhouse and Mediterranean. We encountered some cold food and slow service in the Mexican joint and some tough T-bones in the Steakhouse. We liked the Mediterranean the best.They put plenty of booze in the drinks. True it s not top shelf brands but who would use top shelf in these tropical drinks most people were drinking anyway. They pour the booze in right in front of you so I m not sure about some of these prior complaints I ve read on this site. Try the Chi-chis and Miami Vice drinks. Again a listing of what was available would have been helpful. We ended up asking people what they were drinking if it looked interesting.The nightly shows were very good, especially if you like dancing. These were professionally staged and entertaining for the most part. The Mexican show was the best. Take your camera as the cast poses at the end.My estimate that during our week there was a good mix of people. I would say 40% Canadian, 40% European and 20% American. There were kids but not so many to be a problem for us experienced vacationers. Most people were 40s and 50s with some older and a few younger. Noticed many large groups  8, 10, 12 people traveling together. All I saw were people having FUN.We took side trips to the nearby ruins at Tulum and to the town of Playa del Carmen. Both are highly recommended. Our friends also went to Xcaret for a half day and rated it a pleasant excursion.If you get the opportunity GO TO THE PALLADIUM.

We didn't want to leave!

by A TripAdvisor Member

My husband and I just returned from our trip to the Mayan Riviera (March 6th - 13th) and we were extremely happy with the quality of this resort. It is extremely clean, marble is everywhere, the staff are very helpful and friendly and we thought the food was the best we've had at any all inclusive anywhere - both buffet and a la carte. It is also located quite well - inbetween Playa Del Carmen and Xel Ha while being quite close to Peurto Adventuras to the North and Akumal to the South.
Before our trip I religiously read reviews for this resort (also check reviews for the Palladium Grand Resort and/or Kantenah Palladium as they are all for the same resort) and have come to the conclusion that you somewhat have to determine the personality of the reviewer before determining how much stock you will put into the review. I'll try and do my best with my review but can tell you the "little things" that may bother some are of no difference to us. For example, yes the pool to the swim up bar is very deep, but it is also attached to an above ground bar and in a few steps you can walk above ground to get your drinks. The beach & water is rocky in some places so water socks are advised, but there is plenty of beautiful beach around that isn't rocky in addition to a nice long stretch of beach for walks. We stayed in building 21 which is excellent! Close proximity to beach, pool, and restaurants. Others had much more walking to do which really isn't so bad after eating & drinking so much!! But, if you are physically unable to walk extended distances, this resort may not be for you. As other reviewers have commented the landscaping is outstanding and the preservation of the jungle via the pathway system is commendable. It is very pretty here. I do have to comment on the review below though.
Monday evenings are Mexican night at the theatre and the dancers put on a show about the history of the Mayan people and the arrival of the Spanish to the area. As well, one night was Mexican theme night in the buffet and we were entertained by a Mariachi band in the Mexican restaurant (and steakhouse and buffet) throughout our stay. Anyway, I think that it would be difficult for any resort to 100% deliver on all fronts 100% of the time. We took the Collectivo (public transportation - they stop at huts just outside the hotel). It is very safe and cheap - 15 pesos - and you can take it into Playa del Carmen or South to Tulum. They will stop anywhere along the route you need them to. We went into Playa for an evening and would highly recommend it. 5th avenue has a life of it's own and is nice at night. You have to take a cab back to the hotel though. While we were there cruise ship day was Wednesday and the vendors weren't so anxious to deal. Some vendors do come to the hotel 3 nights a week though if you don't want to go into Playa at all. Now for the highlight of our trip - Scuba Diving!!
Another trip advisor review recommended the Akumal Dive shop in Akumal and this is who we did our diving with. I can't recommend this place enough!! Their website is and the Chief instructor is Jesus. We haven't dove for a few years so did a refresher dive only with Jesus then followed with 3 more open water dives over 2 days. the service was very personalized and the dive shop setup is excellent and well organized - lockers, showers etc. The equipment for rental is in extremely good condition. They picked us up at the hotel and delivered us back for free which is a rarity in Mexico! The divemasters are incredible - fully explaining every dive and taking time below to locate sea life. We saw lobsters, midnight parrot fish, sea turtles, eels, huge manta ray, school of barracuda at a distance and one quite close up to name a few. You can also go cavern diving through this shop. The cost of 2 dives ($60 USD) was ONE HALF the cost of diving through Scuba Caribe at the hotel. Make the trip to Akumal, it is worth it. The public beach there is beautiful and there is a nice beach bar to enjoy a cervasa afterword with the people you dive with. We met some very nice people who were repeat customers to this shop and we will return here. By the way, plan to pay cash for your diving (pesos or USD) or there is a 10% additional charge for credit card. The snorkelling in Akumal Bay is supposed to be excellent - we were going to return to snorkel on our last day but were too tired to get moving in that direction but people were seeing Rays, much fish life and many sea turtles just by snorkelling. The reefs are apparently very healthy in the bay. We also did a Pac Chen-Coba tour which I'd recommend. You get to go to a real Mayan village in the jungle, rappel into a Cenote and swim as well as jump off a small cliff and zipline across some water. The Mayan ladies at the village then prepare lunch for you. This was a very humbling experience when you think of all the things we have. On a final note, we followed the advice of other reviewers and took money specifically for tipping (USD's). The daily wages at the hotel are in the $5-$7 dollar range - they work long days, 6 days a week and are usually always smiling. If we got really good service we tipped and the people are so appreciative. Also expect to tip on your tours, dive shop etc. The internet cafe charges $2 pesos ($0.20) per minute and it was nice to keep in touch with kids back home. You can exchange money at the front desk when you get there but much better rates in Playa. Also, don't worry about bringing a whole bunch of US cash - Canadian dollars are bought at very good rates. We also just used our interact card in Playa and Akumal to withdraw Pesos which came from our Cdn bank account - again, good rates. We didn't make it to Xel Ha since we figured we saw as much sea life diving as we would snorkelling there but for those who just want to snorkel we've heard many good things - just go early in the day before it gets too crowded.
Well, I've rambled on too long. This was our best vacation out of country and we loved the resort. If you are going soon, we are jealous!! We will come again and wouldn't hesitate to bring our kids here either. If you have any questions about anything you can email us and we'd be really happy to answer them. Adios!

Grand Palladium Colonial Resort and Spa...Grand Th

by smsctxray

"Awful Service and Thievery"

First night in the guy taking us to our room memorizing it well, next morning from our locked safe.... all the cash is gone!!! we were treated like liars and thieves, basically given non-heartfelt apologies about OUR PROBLEMs, the brochures said 2 queens we got 2 doubles and told AGAIN our room upgrade, no offer of even a stinking bottle of whatever....hell they didn't even act as if they were sorry because they WEREN"T...we were trapped, they knew it and they couldn't care less......It took all day to get the additional pillows we asked for after reporting our burglary and 4 additional phone calls......I wouldn't suggest this place to anyone!.. Yeah it is beautiful...good won't have any money to spend on anything else!!!!!! DO NOT STAY HERE

Forum Posts

Looking for status of Colonial Palladium Grand Resort and Spa - Riviera Maya


Does anyone know the status of the Colonial Palladium Grand Resort and Spa?
I can not get throught their phone: 52.984.877.2100
Are they open?
How bad did Hurricane effect resort?
Please Advise.
Bob K

Looking for an AI resort on the Riviera Maya

by Jefie

Hola! I'm looking for an all-inclusive resort on the Riviera Maya. I've never been to such a resort before so I have no idea which is better than which. So far we've been looking at the Gran Bahia Principe, Grand Palladium Resort, Barcelo Maya, Occidental Grand Xcaret and Aventura Spa Place. As you can see we'd rather be closer to the Mayan ruins and we'd prefer not stay in Cancun or Playa del Carmen. Being close to the beach is not a big deal, but a nice pool would be nice. So any tips, ideas? Any help will be greatly appreciated!

Muchas gracias,

RE: Looking for an AI resort on the Riviera Maya

by pedrocarlos

Gran Bahia Principe is the best hotel in the Riviera Maya.

RE: Looking for an AI resort on the Riviera Maya

by TheTravelSlut

I would concur about the Bahia Principe based on what I have learned. It helped me to decide to stay at their sister property in Punta Cana next week. I have also heard good things about Aventura Spa but did not have time to visit it last month.

The Travel Slut
"Good girls go to heaven, bad girls go everywhere!"

RE: RE: Looking for an AI resort on the Riviera Maya

by Jefie

Thanks guys, I've made up my mind to go to the Gran Bahia Principe! I looked it up on trip advisor and it had fantastic reviews, but I wanted to hear from my VT friends first ;o) Thanks again, I'm really excited about my first trip to Mexico!


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 Grand Palladium Colonial Resort & Spa

We've found that other people looking for this hotel also know it by these names:

Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial

Address: Ctra. Chetumal-Cancun km 259.9, Kantenah, Puerto Aventuras, Riviera Maya, 77710, Mexico