Value Score No Data
Good For Couples
AZUL Sensatori by Karisma
Not to be confused with the Azul Beach Hotel 10 mins walk along the beach, which does not compare with this hotel in what will no doubt, be a first class facility in time.
This 438 room all inclusive hotel opened in November 2008, has much to offer, but sadly it is still very much in a state of finding its way, especially with regards to administration and management, both of which hopefully, will be rectified over the forthcoming months.
Examples of this are that two people who booked in at the same time as us, around midnight on the 1st Feb 09, were given keys to rooms in which couples were already occupying the room which caused the occupants some concern to find strangers peering at them from the end of their beds Clearly it is essential that the dead locks be applied in this hotel whilst these security breeches are happening.
The hot water system for the whole of the hotel was unreliable, the first night upon arrival, there was none, which resulted in cold showers at 1am, and it became intermittent during the whole stay. During the last day of our vacation, a cheery missive was pushed under the door to inform us that no hot water would be available for possibly the best part of the day. They clearly also have currently a drain problem, as many guests complained of a bad odour from the shower and sink drains, and to have the shower floor and bedroom floor at the same level is insane as the water, if there is any form of restriction in the shower drain, simply runs out across the bathroom and bedroom floors which seemed to be a regular occurrence as it was not uncommon to see staff bailing out very damp bedroom floors. Small details are at this time missing i.e. nothing in the room refrigerator on the first night, light bulb missing in the only bed side lamp, both matters taking several calls and a further day before they were examined and rectified..
Apart from the above, the property is, as to be expected in a new construction, first class, although the designers seem to have missed the point with regards not only to overflow of showers, but also the of overflow of Jacuzzi, which are in most rooms and which, as in our room, dripped through the night from the Jacuzzi in the room above, which resulted in a large damp patch and ceiling damage through the length of our stay.
The only other major problem with this property is that swimming in the sea is not an option as you can walk out over 100m and still be only up to your waist and the sea bed is strewn with huge ankle breaking rocks just to compound the problem. During the stay not a single person in this large hotel was seen attempting to swim in the sea.
The beach is excellent and is cleaned almost perpetually by a tractor collecting any seaweed that may wash up. Along the beach is a line of cabanas ideal for shelter against the sun and the occasional shower, although if the hotel becomes full, there clearly is insufficient cover and some form of sunshade will have to be provided by the hotel to protect guests on the sun beds from the heat of the midday sun. This does at this time not seem to be available which would be a serious problem in the very hot weather.
Unique Quality: First class restaurants throughout, with excellent food. The staff are clearly still on a learning curve, but the addition of a Manager from Mexico City in the Spoon Restaurant during our stay, made a marked improvement.
Two tennis courts are useful on a cloudy day as during the odd day of continual rain or cloud there really is not a lot of useful activities unless you are into Bingo etc.
Kayaks are available, but there is a $US3 Federal Tax per person on any activities that take place in the sea as it is a National Parks Area.
Walking the beach is a treat for over an hour, heading towards Cancun (through the next hotel property which is a nudist hotel) or south, where the beach is slightly restricted at times but none the less, navigatable
The grounds are first class and everything is kept immaculately clean
During the evenings musicians play in various areas of the grounds which is very pleasant, and an excellent illusionist roams the restaurants with which what can only be described as incredible feats of magic, plus there is an excellent Mariachi band in the Mexican restaurant on certain evenings (Bring details of your favourite mexican music as you will be asked!)
The rooms are very well fitted, modern and spacious as indeed is the bathroom which has some very good quality modern fittings. The toilet and shower may be a little unerving for some, as they are fitted with frosted glass windows and doors which leave little to the imagination when passing by in the room!
Directions: Approx 20 - 30 min south of Cancun Airport on the highway. The hotel is about a five minute drive off the highway to the sea
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