The service was wonderful! Very gracious resident housekeeper/cook and grounds keeper. This is a perfect place for families or a group of friends.
Great pool on the beach. Nice grassy area near pool. Hammocks to lounge in. Gloria (the housekeeper) cooks wonderfully and is so sweet. She really made us feel like family. She was so sweet to our daughter.
The building is solid and quite new. Hotel has about 9 rooms so it is quiet and intimate. Location was great as it was only 2-3 blocks from the beach (pleasant short walk) and the same distance to the square with all the restaurants, supermarket and pharmacy.
There are 2 restaurants right next to hotel as well as small convinience store and our favorite place for lunch - Mimi.
Our room was an OK size, simply furnished with clean bed sheets. Bathroom was also an OK size with strong shower and everything else working as well. Toilet seat and shower courtain were REALLY old, but the hotel was closing for business at that time and I hope the new management changed those details.
We would definitely stay in this hotel one more time with hope that the new management will do a great job.... or at least better than the old one.
Hotel Caracol is a small and competitively-priced hotel with a very personal atmosphere in the center of Puerto Morelos. Only 300 steps from the white, endless sandy beach and tourquise water.
....well that is the description on their website .... but it is probably copied and paste from some other hotel.....
Hotel Caracol is a solid building, well done with spacious rooms and big well tiled bathrooms.
When we came to Puerto Morelos in December 2007, hotel was FOR SALE.
I informed the Hotel about the time of our arrival about 3 times. When we got there about 4 pm.....the place was locked and nobody knew where the owner was..... we waited and waited ....finally after 7 pm, when the sun was long gone and mosquitos had enough of us and left to go sleep.......the big truck pulled out and two Italian hippies jumped out apologizing for making us and another couple (who flew from Australia) wait.... no explanation .....just apology.
Hotel was striped from anything that would make it nice and provided "very personal atmosphere".... everything from the hotel decor was for sale on the street, even fire extinguishers....
At some point we find out that Hotel belongs to a German guy.... the Swiss couple who supposed to provide a "very personal atmosphere" were terminating a lease and they were gone taking reservations and collecting the money over the Internet. They left the place under a management of young Italian hippie couple who were cleaning place up and selling everything on the garage sale.
I am NOT saying 'don't stay in hotel Caracol in the future'.
When you will make your reservation the hotel will be probably under new Management.
The rooms are spacious.
The bed mattress was pretty hard (too hard for me) but that is personal preference. We had kitchenette sink in the room as well as closet, table, two chairs and TV. We also had a fan fridge and AC. The floor was tiled through out the whole hotel.
Bathroom is quite big, with really large tiled shower. Shower is strong with plenty of hot water. Shower curtain was.....nasty....but as I said the hotel was closing.....and it is not a bad idea to bring with you $6 shower curtain next time.... ;-) ... just on case.
We tipped the housekeeper 10 pesos each day and she made everything sparkling clean ....even the fridge inside...and she organized our belongings in VIP resort style.
(On the first day we didn't leave any money...we weren't sure if there is any housekeeper....and she just made the beds and ...maybe ...swept the floor)
So, tip your Housekeeper!!!!
Since it was X-mass we also gave her nice box of chocolates....and she decorated our bed ...(see picture).
We are giving the Hotel Caracol...."satisfied" only because the housekeeper "very personal atmosphere" and the building itself was solid. As for the owners, or managers, or whoever they are.....they sucks!!!!
THIS HOTEL IS NOW CALLED MEXICOPLUS AS IT HAS BEEN SOLD OR LEASED TO NEW OWNERS.
As I mentioned, the building is solid and quite new, the location is great so it is worth giving it a try one more time. I hope new management is better than the old one!!!!!!
Since this is a small hotel and totally family run you can't go wrong. You have a few choices of accommodation depending on your budget. Check the rooms before you book and pay attention to the toilet to make sure it has a toilet seat, (common in Mexico not to have one). The rooms are clean and the mid day meal (comida) is always out of this world.
We stayed three nights and were quite happy with this basic accomodation. The managers (owners?) were very helpful and attentive. The room we had was on the second floor, right on the beach, with a great view. In March, our days were warm and very slightly breezy. The water was 82 degrees F. I was up before dawn and swam the sunrise each day . . . great experience! The room, tho very basic, was fairly spacious, with a balcony, extra chairs and a table, good reading lights, a refrigerator, no closet or dresser space.
Classic view from the balcony of the Yucatan's stunning, lime-green ocean waters.
My wife and I stayed at the Hotel Amar Inn in early March, 2007. We are seasoned travelers and accustomed to modest lodgings, but in our opinion, this place is not to be recommended. The “penthouse” is the only room with a decent view of the ocean and has no balcony. One of the windows was covered with a cloth stapled to the wall which prevented cross ventilation. The TV didn’t work... which is no big thing, but the proprietor’s promise to fix it was obviously a brush-off. Oh, and bring your own toilet seat . . . it will doubtless be better than their cushion type with peeling plastic cover . . . All of this despite charging $80/night, an amount equivalent to that charged for many other much nicer beach-front rooms with balconies in nearby alternative hotels (Ojo de Agua, Villas Latinas etc).
As we went on a last minute trip, accomodations were not so easy to find. After an extensive web search Zo Ann found the company that represents this property in Puerto Morelos. It is a two bedroom duplex, close to the beach and not too far from the town.
All I know about Inn is the name, It was called Rancho Libertad.
The sign said...Bed and Breakfast Retreat on the beach,
We liked the looks of it and took a picture.
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