Azul Sensatori by Karisma

5 out of 5 stars5 Stars

Carretera Cancun-Puerto Morelos km 27.5, Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos, Qu
Azul Sensatori Hotel, by Karisma
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90%

Satisfaction Excellent
Excellent
53%
1545
Very Good
25%
743
Average
12%
348
Poor
4%
137
Terrible
3%
101

Value Score Great Value!

Costs 26% less than similarly rated 5 star hotels

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Good For Solo
  • Families79
  • Couples81
  • Solo94
  • Business82

More about Azul Sensatori by Karisma

Azul Sensatori Wonderful November 2008

by TripAdvisor Member QuintanaRooReview

Do not hesitate to visit and enjoy this ravishing hotel. We've decide after a decade of family vacation in the region that this is the gem of the Mayan Riviera/Yucatan, take it from those who has been visiting the region for years. This will be our pick next year as well. Management knows exactly what the traveler is looking for. A climbing wall? Refreshing, intriguing grounds, courtyards, perfectly beautiful beach. Location is perfect - you can get to Cancun easily but you have access to the really interesting tourist offerings to the south. Comparable price points to the south are too far from Cancun. This is hotel is fastidiously managed, with all the personal touches you could hope for. Exceptional variety quality and freshness shown in cuisine.
Authentic decor will make a difference - other luxury resorts sometimes have a mass produced, plastic, Disney World durable synthetic quality in their standard and junior suites.

Azul Sensatori looks and feel, actually feels different. High quality design and materials are evident everywhere. As for service, it's fantastic. Very genuine staff care. We even had a call from the reservation desk in Miami four days before our trip to make sure some details of our traveling party were taken care of. We have elderly relatives when we travel as well as teenagers and this resort meets everyone's needs. Teen club, fine cuisine, beautiful lighting, spirited atmosphere. This is hard to pull off. Usually guest service are geared toward yonger children and adults. This management considered guests of every age category. No techno-pop beating all day long one hundred feet from your room.

Now before your weigh this review against some scary information by other hotel guests, just listen to our story. We want to correct the misinformation people have about Azul Sens still being "under construction." As with every single large resort in a hurricane corridor - and the season is just ending - some part of an enormous resort is always under construction or being updated. Chances are you might not even see it from your end of the resort or from the center. And it's OK that workers are going to be replanting palms or hoisting up a new tree court - that's actually interesting and fun to watch, when you take a detour that way.

Every large hotel has a mangement glitch now and then, and sometimes people accidently get booked into a room that isn't ready yet, because misinformation went between the groundscrew and the main desk - which is probably what happened to the people who first went to their room and found a water pump working in it. You're a traveller, go with the flow and make the most of it - ask for a room upgrade if you need to change rooms for such a reason. You'll get it.

Get into the adventure. This is Yucatan ecology. If you find one pool is being repaired because a storm washed an iguana into the filtration system (poor iguana) and it is under repair for two days, go to another pool - because right after hurricane season the resort is empty and you have the place to yourself. It is not a sacrifice or a vacation disaster if you find yourself being a little flexible and walking 200 feet to the adjacent pool where the water is sapphire, the grounds gorgeous, and everything is perfect.

We have long experience with booking trips to hotels that are not yet open, or hotels which have been damaged by hurricanes, or hotels prior to the grand opening. I guess it comes with booking the Yucatan right after the hurricane season every year. Check with the hotel, not online scare stories, ten days before going if you must. As for scary stories about a security person going into a booked room one night, in fact, because the hotel door was left open, guess what - that is protocol in good to best hotels all over the world. It further confirms the probability that these guests were accidentally checked into a hotel room that was not officially cleared by the management.

You have to thiink about what a bad idea it is to leave your hotel room open at night, before complaining about the consequences of having hotel security show up to check on matters. Possibly the security guard was even more frightened about the situations these guests created for them all than the guests were.

You will find no lines and for the entire stay you will have the time of your life, and it is going to feel like this is your exclusive paradise.

If any four-star hotel is under-booked because it has only recently been re-opened, you have hit the jack pot, believe me. You can get room upgraders - Azul Sensatori has a great upgrade deal these days running into mid-December, I think. Grab this deal because you are not likely to find anything comparable.
If you hear that there is construction going on frankly it is fun to watch the progress day by day as one section of the place is transformed. It really mirrors the ecology, which is fast recovery and transformation.
You can't go wrong with this hotel, especially before the grand opening (which will mean the resort filling up). You won't find the herd-to-buffet, mass-produced experience of equivalent large resorts. Enjoy this exquisite place now. Our group will be back next year. It will be the first time we've reserved the same place twice.
Enjoy and support this wonderful resort concept.

Great Hotel - Few kinks to work out

by TripAdvisor Member pep55

My fiancé and I stay at Azul Sensatori for 3 nights. We wanted to get a preview of the hotel since we're having our wedding at the hotel next May. Overall, the hotel is gorgeous and the staff is wonderful. Like anywhere that is brand new, there were a few kinks that still need to be worked out.

Check-in: Very nice, they bring you a glass of champagne and cool towel. No issues with finding the reservation or anything like that. Our room wasn't ready when we arrived, but they held our bags and we were off to explore the resort. The best part of this AI - NO BRACELETS! Love that.

Room: We stayed in the Adults only section on the top floor. The rooms are all very nicely decorated and modern. The balcony walks out to a beautiful view of the resort and the ocean. Bed was extremely comfortable and the shower, toilet and sinks were clean (should be since they were never used!). The only downfall was the water - with the hotel being only open for a few days the water had a strong sulfur smell to it.

Restaurants: We tried to eat at every restaurant so we could make recommendations to our guests next year. All were good –
Tapaz was interesting. No menu (maybe they weren't printed yet, or they won't have?) so we took a chance. Probably wouldn't go back.
Zavaz - Ate for lunch, was great. Very fresh, Caribbean style.
Zocolo - Ate for lunch - very good. Mexican.
Le Chique - Unique concept - very much like molecular gastronomy with foams and unexpected pairings. Food was absolutely amazing! Just be prepared for a 3 hour dinner.
Spoon - Only ate breakfast there – but very fresh and good.
Sienna - Italian, really good. Not ‘hearty’ like a traditional Italian restaurant, more on the gourmet side.

Pools: All were beautiful, although really only 2 were open to swim in. The Premier pool was open for all guests, so it was great to have the services of the pool butlers - those guys are great!! Always there with a bottle of water or a cool towel. They did run out of towels pretty early in the day, but that's an easy one to fix. Only slight concern was the lack of lounge chairs at the Adults only pool. Currently they had only beds, no loungers. Will be interesting to see how that fares once they are at full capacity...

Bars: All were great; bartenders were a lot of fun and so friendly! I would recommend the Zocolo Cantina - Ruben can pour a mean shot of tequila!

Tour Operators: All were very helpful and located in the lobby.

Overall, the resort is beautiful and we're so excited to return in May for our wedding!

Beware Destination Wedding Couples!!!

by TripAdvisor Member Scout273

My husband Brett and I (along with a wedding party of about 18 people) booked our destination wedding stay at this new resort on December 5, 2008. With the exception of our wedding ceremony and the food service staff, the entire stay (down to our wedding cake and romantic candlelight lobster for two on the beach) at the Azul Sensatori was a disaster and utterly disappointing.

We arrived on Wednesday (12/3/08) and thought our wedding party was supposed to get complimentary upgrades at the Azul Sensatori for booking with the travel agency we were working with, but instead the front desk staff (Jose and Silvestre) at the hotel looked at us like we were from another planet and began speaking to each other in Spanish. I cannot speak Spanish but can imagine what they were talking about. They were not blatantly rude but very dismissive, unhelpful and not particularly friendly to us at check-in. They informed us they would get back to us that day with information regarding our question. We did not hear from them. Brett followed up the next day with the same two individuals. Jose was away from the front desk, so Silvestre helped Brett. He said Jose was looking into this and would be back in 10-15 minutes. Silvestre would contact either the Mexican restaurant where we were eating or our room with information. Again, we received no calls regarding this matter. We re-addressed this issue with the Lomas representative Jose, and he immediately went to talk to the front desk and worked out the issue. He promptly returned, letting us know a room would be made ready the day of our wedding after 3pm. It’s a shame it took three tries to get this request addressed.

My boss and her husband arrived on Thursday and were placed in a room with a view overlooking the wall of another building when she booked and paid for an oceanfront room at the hotel. When she marched back to the front desk to request for the oceanfront room she had already paid for, the staff was dismissive with her and began talking about her in Spanish. She is fluent in Spanish and was able to understand that they were speaking unkindly about her. At that same moment, she received a called from New York and began speaking in fluent Spanish. All of the Azul staff’s jaws dropped at that point. After completing her call, she then told these staff members that she now expects to get the room she requested and only then did she get her oceanfront room. Rude behaviors exhibited from the staff at the Azul Sensatori was inexcusably uncalled for, unacceptable, and completely unprofessional.

My sister and her husband booked and paid for a room with their three children (age 5, 2 and 1). The toilet in her room continually clogged up anytime someone used it. They called the front desk a total of 6 times starting from 8:00am to 6:00pm but no one showed up to un-clog the toilet. On the 7th call, she had to tell them that she has been having to let her children pee in the room sink and Jacuzzi tub and could no longer wait herself to use the toilet. Only then did the front staff send someone to temporarily fix the toilet. Moreover, the AC in their room did not work properly, and only worked for a short time period before giving up on them. With the toilet problems and no AC (mind you with three young children), her room began smelling like feces. She gave up calling the front desk because it took them so long to respond to her calls. Both of the rooms Brett and I stayed in had issues with water coming out of the shower after each use (horrible fall hazard). One couple friend also had major flooding issues in their room and whose daily complaints were completely ignored until the last day of their stay. Our other wedding guest of ours never had any hot water in his room.

It looks like the hotel was opened before it was ready to be opened. Many of the staff do not know what they are doing and needs additional training. We heard comments from other hotel guests that a lot of things do not work in the room including hot water and they hotel staff will constantly move you from room to room to get one that is working, which they resisted when it came to my husband and I.

Of course, there are also the issues of shoddy constructions of the buildings and walkways all around the resort (cracks on walls and walkways, etc.) and the sparse choice of restaurants that we had to choose from for breakfast, lunch and dinner. After five days of eating lunch at the one decent Mexican restaurant, we got pretty sick of Mexican food. The food needs a lot more work.

My guess is that this hotel may need at least 6 months to one year to work out the bugs, add sand to the beach, and finish the rooms.

The set up of the bathrooms is horrible. The sinks are too high and there was a towel bar in front of the sinks. This meant you had to hurl yourself up on the sink on tip toes just to wash your face, brush teeth, etc. The sinks did not drain at all. The shower did not have a threshold and would basically flood the rest of the bathroom every time it was used.

The only redeeming quality with regards to the food establishments on this resort is the service staff themselves. They were always polite and friendly, albeit slow in servicing the food because there was not enough of them hired by the resort. One service staff person broke down and told me that the staff gets paid a measly $70/week working 120 hour/week. He indicated that they are so overworked, there have been a lot of people quitting. The only time the hotel would hire additional people was when someone quit. He also told me that managers did not care how overworked and underpaid the staff members were and refused to listen to suggestions from the staff with regards to all the issues they have been dealing with this new resort.

Moreover, the electricity would go out at least 3 or 4 times each late afternoon, with the longest length lasting as long as 5 minutes. It's terribly unnerving since you could in the middle of a shower or getting ready for dinner and everything in your room is pitch black. The mosquito problem was horrific. I had three mosquito bites on my face on my wedding day that required tons of concealer to cover. The bites I still have on both of my legs are 10 times that amount. The water from the room smells like sulfur/sewer. The beach was not the blue color as was photo-shopped on the resort web-site. The first 20-yards were full of seaweed and brown water that was rocky to tread. You were allowed to check out beach activities except there was only one soccer ball and one mutant football in horrible condition.

They did have several two-person kayaks and boogie boards to check out. The beach cabannas were pretty nice but you had to wake up a little earlier to put your beach towels and maybe a book to reserve for later.

After checking in on Wednesday, Brett and I met with Carolina and Gilberto (wedding coordinators) @ 10:00 am to go over last minute wedding arrangements and confirm all the wedding amenities (for which we previously paid prior to arrival). During our meeting we came to an understanding on what our reception room, wedding cake (cake styled “B”) and honeymoon dinner (Lobster). We were informed by Carolina that the Spoon was currently unavailable for dinner and Carolina recommended Sienna’s private room (Italian restaurant). Brett and I were very happy with this decision, as it was a more intimate room for dinning. The size of the room allowed for us to make arrangements for a table of 10 and a table of 12. Upon arrival at the Sienna restaurant we noticed the tables were set up as a table of 8, 10 and 4 (instead of one for 10 and one for 12, as was originally agreed upon by us and Carolina). We had to work with the wait staff to arrange the tables as were initially instructed and agreed upon. The manager of the Sienna restaurant informed us the table instructions he received on a sheet of paper had the tables arranged as table of 8, 10 and 4. The cake that we had at our rehearsal dinner was a cake that we DID NOT pick out and confirmed with Carolina only one day before, but was something completely different from what we ordered. Additionally, this cake was so frozen on the inside it was difficult to cut into it, much less eat it.

As for the honeymoon “lobster” dinner we requested and confirmed with Carolina, the set-up on the beach was wonderful. The table setting was romantic, the tiki torches were a great ambiance and the stars/surf topped off the setting. Our appetizer consisted of 4 shrimp in a watermelon cocktail sauce (wonderful), the wild mushroom/pine-nut cold soup was fantastic, then the waiter brought out our main course (what we expected to be lobster). He approached the table and told us the chef only had OLD lobster and did not feel comfortable serving us those for dinner, so he prepared and served us MORE SHRIMP, without any consultation with Brett and I. The shrimp dinner consisted of three shrimp too salty to be palatable. Upon arrival of this entree, I have had enough and Brett and I were VERY upset. The main course was followed up by a molten chocolate cake that was cold…not molten. The cake was dry. We then had to remind them we had a petite wedding cake that was part of the Wedding Package for which we paid. This cake was eventually brought out and it seemed to have just been pulled out directly from the freezer…it was horrible and definitely not gourmet tasting.

We requested to speak to the manager. The food and beverage manager was brought out and he proceeded to inform us that there WAS ACTUALLY LOBSTER ON THE PROPERTY at another restaurant. This made us even angrier, as it appeared communication between the property restaurants was NOT occurring. I told him that this was obviously a lack of foresight on his part as the “Manager of Food and Beverage” because this lobster meal was confirmed by our on-site wedding coordinator two days before and as the manager he should have spoken with all his Chefs and staff to confirm that they had everything they needed to meet the demands of the hotel guests. After a brief discussion with this manager, we requested to speak to the property manager, Miguel-Angel. He appeared perturbed on arrival to our table and was just as dismissive as the front desk staff. He asked if we could wait until Sunday (the next day) to speak about the matter. I refused to wait and I proceeded to lay out all that was wrong with our stay (with the property manager standing above us in defensive mode, arms folded across his chest and a look of disdain on his face the entire time). Neither Brett nor I believe Miguel-Angel got the intent of our conversation with him (i.e. guest services and communication between facilities/staff needs to improve). At the end of our conversation, he let us know that that the resort have had 6 weddings in the month of November and they had no complaints…as though Brett and I were pulling these complaints out of our behinds.

When I did not hear back from him the next morning (on check-out day), Brett and I went in search of Miguel Angel and was told by the acting manager (Antonio) that Sunday was Miguel-Angel’s day off. This meant that if Brett and I had agreed the night before to “speak” to Miguel-Angel in the morning he wouldn’t have been there anyway. When Antonio asked me what the problem was I couldn’t stop the tears from flowing (IN FRONT OF EVERYONE IN THE LOBBY!!!!). I was so completely and utterly stressed out, disappointed and upset at this point, I did not know where or how to start cataloguing all the crappy things Brett and I and a few of our wedding guests experienced. I feel so horribly embarrassed and guilty about my decision to pick this resort as a place to invite my family members and close friends for our wedding and spend the amount of money that they did at this resort.

Antonio was very understanding and agreed to waive our spa massages from our final bill AND credit (from my credit card) the wedding cake and lobster honeymoon dinner that Brett and I never had, but only if we agreed to sign a waiver. The question of whether the credits will show up on my credit card remains to be seen.

All my husband and I wanted was a perfect time to forever remember our wedding day and celebration with our families and close friends. Our experience at the Azul Sensatori was far from perfect. All in all, everyone in my wedding party (including my husband and I) agreed that they would never come back to this resort and would never recommend this place to anyone to have a destination wedding.

We were told at the resort that the hotel is only at 35% occupancy right now and expects to have full occupancy by January 2009 (IN TWO WEEKS) because there are 34 WEDDINGS SCHEDULED IN JANUARY. THERE IS NO FREAKING WAY THIS RESORT WILL GET IT TOGETHER TO ACCOMMOCATE THAT MANY WEDDINGS IN TWO WEEKS!!!

My hopes are that everything I've detailed in this blog will be addressed prior to any weddings scheduled at this resort, especially in light of the fact that I have raised hell with the Karisma corporate folks for the past two days because I did not want any other destination wedding couples to go through what we did on our wedding trip this past weekend. The executive VP and customer service manager from Karisma corporate office are currently down at this resort as we speak, addressing these various issues that my wedding party experienced.

Outside of that, our wedding ceremony was extremely romantic and the minister exceeded our expectations. Her words sounded like they were truly from her heart, which moved our entire wedding party to tears. Best of luck to you guys on your upcoming weddings!!!

Not worth it right now

by TripAdvisor Member DrZ0701

We stayed with two children and two grandparents over the Thanksgiving Holiday. Overall, we were dissapointed. The resort just opened this month, some things are fixable and some are not.

First, the pools were freezing cold, they are big and beautiful pools that meander thruout the buildings but most of the time there was not a soul in them. They need to be heated, especially because of the beach. Read on.

The beach is the biggest problem. The water is a shallow, the bottom is a rocky coral mix, it is cloudy from the surf and the beach is covered in kelp. This makes the beach virtually unusable for swimming. There are some covered beach beds there if you don't mind watching a tractor rake the kelp off the beach all day. This is ridiculous for a beach resort. A red flag that meant swimming was prohibited was flown all week. Nobody could tell me why you couldn't swim, not that you would want to. Watersports were limited to Kayaks, which were OK. The resort has no sailboats to take out although a neighboring resort does.

We paid extra for deluxe swim out room with its own Jacuzzi just outside the outdoor sitting area. It too was unheated and we never used it once all week.

Our room was nice, but the water here smells like sewage. The beautiful walk in shower allows water to escape under the door into the bathroom area. We used a ton of towels to avoid flooding our new room.

Speaking of new, a room two doors away from us was still under construction with workers hammering all day the first day. We had them put a stop to that, but for 500 plus a night I shouldn't have to ask for that.

The hotel asked me to changed our room to accomadate another guest who wanted adjoining rooms with their family. I explained I had my son and father in an adjoining room so I didn't want to move. They countered by saying they would compensate me with a fruit basket and champagne, which is we could get at an all inclusive resort anytime anyway! Insulting!

The food here was good to excellent in freshness and quality. What it lacks is any fun food inbetween meals. There is no ice cream or pizza or burgers available for kids anywhere. The resort map list a kids snack bar, which we found in the kids club building. It was stocked only with water bottles. Service in the restaurants was inconsistant. A waitor that was about to take our order, we asked him for a childrens menu, and he didn't retur for 15 minutes. There is a Gelati bar in the lobby, but it is an extra charge. Guess all inclusive doesn't translate that well.

The phone system wasn't working. Messages could not be left and the one touch buttons for concierge and room service, etc, didn't work. I neede to call the operator. Despite 24/7 room service, twice there was no answer.

Our room was often not made up until the mid afternoon.

The game room consisted of a cheap pool table with two pool sticks with worn out tips, a ping pong table, 2 X BOXES, and a Playstation 3. It was $6.00 to play a video game for 30 minutes, which you had to trudge to the lobby to pay for. There wasn't a soul in this poor excuse for a game room but at exactly 30 minutes a worker game in an shut the game off while my son was playing it! Can you imagine this at an all inclusive resort! The teen club next door remained deserted for the duration of my trip.

Back to the food, the breakfast was only available in one restaurant. It was mostly a buffet, decent quality, but missing were any bagels and smoked salmon, BACON!, and no variety from day to day. Is bacon too expensive for a buffet? Despite the restaurant being mostly empty, (the resort wasnt full) guests waited 10 minutes to be seated every morning.

I spent over $11,000 on three rooms and airfare for a 6 day family vacation here, and it was not worth it. Some review say it has potential, but I don't see how they will get over the problem with the beach and ocean. For now, I would avoid Azul Sensatori. A friend of mine was also staying here and transferred to another Azul resort his second day.

Wow

by TripAdvisor Member dennisc1

We just returned from a 7 night stay at the Sensatori. We've been to many all inclusives and this place is the best. Check in was great , room request was honored to the t. Room and view were spectacular. Beatiful Hotel and grounds, very chique! The beach beds were great . Food was excellent, 13 course meal was an experience we'll never forget. Mexican restaurant was the best mexican food we've ever had. The chef is very talented and always came out to make sure everything was OK , Hector took great care of us. The best thing about the resort is the staff,they were all great and very freindly. This is a beautiful resort in every way. Do not hesitate to go and enjoy this great hotel, you will not be dissapointed.

Awesome! Highly Recommended! Plan on Going back

by TripAdvisor Member benkof

We were the first guests to stay at this brand new, simply amazing resort. The food was awesome with a cornucopia of flavors fit for a king. The service and staff were excellent and did everything they could to make our stay memorable. The rooms are all very spacious and decorated to perfection. And did I mention that the food was good. We plan on going back sometime in the future. Well worth the spend!!!

Do Not Go-Read/Call Or Just Cancel

by TripAdvisor Member KustomKing

First of all, thanks to the many trip advisor's out there that wrote the truth about this property. I should have listened to your advice...I must have been drunk on the tequila..sorry

If you stay at any of the following hotels/resorts Do Not Go To this AZUL property it will not meet your exceptions; The Westin, The W, SPG Properties, The Four Seasons, The Ritz, The Rosewood, Preferred Group Properties or Kimpton Hotel Group locations. Just as a note, I travel 30 weeks a year so I do know a little bit about the biz and how properties treat or should treat a customer...

If you decide not to heed my advice or others on this site. You will be very sorry as it will not meet your expectations. Your pocket book will be a little smaller for no reason at all. But worst of all, you could have gone to your local Red Roof Inn and got better service....yeah i know they do not have any services but you get the point.

When we arrived for a 6 day vacation, we were excited to be in Mexico...the four of us for a long awaited family vacation. Check-in was quick and off to review the property with Ruth, our hotel point of contact. She was great; friendly, kind and engaging with the children.

On the tour the first thing that i noticed was construction all over the property. Building's that were "done" had toilets being installed in them, paint being applied, tile being put in and the hallways were even being chemically washed to seal them while we were walking to our rooms. Also on the grounds themselves wires were being buried and grounds people sprinkling the grass with a hose b/c the sprinkler system was not installed....this place has about 3-4 months before training the staff should start...but they seem not to care about the experience of their guests...but more on that later.

A phone call telling me that the +500USD I was spending per night would be on a property with the whole section I booked closed would have been nice. Instead, I got "upgraded" to a room w no hot water, water that smelled of sewage and a total building wide power outage the first night there. Oh, did I forget to say that b/c when they opened in OCT I am sure they forgot to check this as part of the start up process of their new property...right, they never would have thought to check this...say it was not just one power outage but 6 over a 1-2 hour period of time. This all while we tried to put the kids down to sleep...oh and the room showers were constructed so poorly that the water poured out of them onto the floor when in use. Oh, and btw did I forget to say that the air conditioner was about as loud as a mack truck? it was...and the key/door to the kids "connecting suite" did not work. So we had to go to the front desk 8 times to get new keys till someone came to fix it...btw did I tell you they did not get it fixed for the whole six days I was there? anyway just so you know...I called the front desk probaly 12-15 times while I was there, talked with Ruth (she was great at listening) and the Sales Manager, the Front Desk Manager and about everyone else around there except the General/Director as he was to busy to see me...or he was hiding from all the bad news from other guests...I could not tell.

I witnessed three different couples from the US and one couple from abroad leave the property due to the level at which this property was operating...I would have too had the places I called had availability....namely The Rosewood. Anyway, I could go on but no need too as the only stand out on this trip was another couple from Allentown.

The really disappointing thing was when i checked out I was never asked about my experience at the hotel, never contacted by any of the management staff about following up on my concerns or offered any compensation for my stay...which is about how all the other guests that I spoke with felt...many people around the pool, bars and eating spots were discussing how awful this property was and how the staff ignored the issues...could have been they were so overwhelmed by the shear number of unsatisfied customers it was all they could do to just listen to unhappy customers...

Good Luck if you make the trip...I will be somewhere else....

Good hotel with a few problems

by TripAdvisor Member Zac_8

We recently returned from this hotel following a 2 week stay. In general, we did enjoy ourselves though there were a few problems. These were not really major and did not spoil the enjoyment of our stay too much, nevertheless they did exist and here is my summary.

On arrival at the hotel, we were informed by our First Choice Rep that building work has ceased and construction was no longer taking place at the hotel. However, we experienced countless occasions of listening to hammering and drilling in our block (we stayed in the Azul ocean view building), some of which started quite early in the morning and did wake us up a few times. We also found the smell of the water really quite offputting-like sewage to be honest. We ran the jacuzzi and the water was brown a number of times. This did infact improve during the the last few days of our holiday-a shame it was not sooner though!

As a previous reviewer has stated, the beach area is certainly not perfect, though the hotel staff work very hard to keep it raked in front of the hotel. It is true that when you lie on the beds, you see the tractor riding up and down the shoreline collecting the seaweed! That said, they were still great to relax on and the waiter service down there for drinks was superb. The sea was not enticing for swimming. I regularly swam in the pool and personnally did not find it too cold-I am used to swimming in very cold pools in Greece! However, not many guests did use the pool very much.

My husband and I paid a supplement with First Choice to stay in an ocean view room. We were down the far end of the block and did not really feel that it was worth it to be honest. We might as well have stayed in the adult block in the middle as they had as good a view as us in reality. We also had numerous children in our block (as the the family section was not ready for occupation). Another reason we should have stayed in the adult block-it was no fun being woken up several times by children shouting and running up corridors at 7am! Hopefully this should not be a problem for future guests, as the family section should be ready anytime soon with any luck.

We really enjoyed the food at the hotel and we received exellent service in the restaurants. Our particular favourite was the mexican-the chef Luis came out and chatted to guests to ensure they were enjoying their food. We can honestly say we enjoyed all the food we had at the hotel. Drinks were also very good and included premium brands. Most of the staff were very friendly and treated guests very courteously as you would expect.

On the whole, we had a good stay. Once the problems are ironed out, this will be a superb hotel. Probably not an area we would visit again, though that is just personal preference. If we could place this hotel at one of the locations in the Indian ocean, that would be the ideal for us!

Need a holiday after this holiday.

by TripAdvisor Member adventureseeker23

We arrived with amazing staff to greet us to an unfinished hotel. The locks did not work in some rooms, air conditioning did not work, water was very orange for bathing, water was un-swimable. The staff, through the 3 room roomchange the first night was very accomodating but still, with 2 small children, was quite difficult. Food was good, Le chique was amazing! The childrens pool was still riddled with construction debris but looked quite a bit cleaner when our stay was ending. The Honeymoon suite and the swim-up rooms were the exact same size, except for the balcony and the "family" rooms were not even ready. The aquillitos "childrens" camps were great and we felt very comfortable leaving our children with them to experience Le chique. There was no bank machine on site so we felt really bad half way through when we ran out of maney for tips.

This resort will be amazing once they iron out the kinks, but for now, if you have little ones, read the first paragraph.....

Luxury at its best!

by TripAdvisor Member GoldenBearBristol

The hotel had only been open 10 days when we arrived so we were treated like royalty by very friendly staff. Any little problem was quickly attended to. The staff were well trained and courteous.

Food was a highlight. There are 6 restaurants; all will offer a la carte but you can use a buffet style at breakfast and lunch if you wish in some. The food is excellent.

Room was well equipped, spacious etc. The balcony an site plan gives everyone a sea view.

The hotel is next to the beach and the hotel have numerous sunbeds and cabanas on the beach and around the pools.

We liked it and would recommend this hotel.

Comments

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 Azul Sensatori by Karisma

We've found that other people looking for this hotel also know it by these names:

Azul Sensatori By Karisma Hotel
Azul Sensatori Hotel, By Karisma Hotel Puerto Morelos

Address: Carretera Cancun-Puerto Morelos km 27.5, Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos, Qu