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Hotel Class: 
4 Stars - 366 Opinions
Carretera Costera Norte Km 2.5, San Miguel de Cozumel, 77600, Mexico
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366 Opinions
The Coral Princess Hotel was very clean and great service. It has a fantastic patio restraunt with pool and swim up bar and a sandy area to sunbathe. The best scuba diving was right there in the back courtyard! We rented a volkswagon convertible and toured the island. The hotel can help you plan any activity, from horseback riding on the beach to a day in Cancun.
Just returned from a week's stay at the Coral Princess. First time I used my vacation coupon. Although there were some misunderstandings about the vacation contract we signed, the management made sure that I was compensated. Service was excellent, and our maid went out of her way to provide a clean room. We weathered a tropical storm that lasted for almost 3 days and resulted in major flooding all over the island. The folks at Coral Princess made every effort to keep the guests dry and comfortable. We really appreciated this, even though some guests continued to complain about mother nature. This is a family friendly place. Staff remember your name and, if you have a concern about something, they WILL work with you to put things right. Our visit was a pleasant one, and we will definitely go back and encourage others to do so.
If your reservation has a request for a king size bed, the least they can do is "try" to accomodate you. The front desk personnel was not very receptive to any of our requests. At the very least have someone in management explain to me how a request that was made since before the trip could not be accomodated. The front desk said No. And that was that. I feel management intervention was required. They never even called me back. I also tried to change $bil's so I COULD TIP THE STAFF, and they practically ignored me.
I also feel that when you are going to a new country for the first time you should feel a warm reception when arriving at the hotel. I don't think that threatening people with "fines" for losing the T.V. remote control, and safety deposit box lock is quite proper after hours of traveling.
Another problem was the phantom exchange rate in Mexico. In the front desk it's 10 pesos per dollar, and in the in-house dive shop it's 11.40. I don't understand that one.
If not for the beautiful reefs they would be in big trouble!!!
Spent came back from Cozumel and the Coral Princess (7/9-12/2004), while this was my 6th trip it was my first at the Princess and I could not be happier. We booked a 2 room suite as we were traveling with my daughter, it was very large, nicely decorated, cold a/c with kitchen, microwave, fridge, 2 baths with hair dryers and since we were on the 8th floor, a fantastic view of the ocean from the balconey. The staff was very friendly and courteous (we were greeted with drinks upon arrival). The property has two small pools, one with a swim up bar in the middle of a man made beach and actually has pretty good snorkeling (there is a complete dive shop on site for gear rental and dive trips). After reading the previous review, yes, you do sign for TV remotes, your room key cards, beach towel cards and room safe lock, threatening? I don't think so. I found it to be one of the best hotels I have stayed at on the island and would easily stay there again.
this is the best hotel i've ever stayed. it was breathtaking and absolutly amazing. the outdoor bar was great, the dining was awesome, and the service was the best. where else can you dive off the patio into the ocean and scuba dive for free? it is minutes away from the ferry dock and the views are awesome. the rooms are spacious and the showers are great. this place was so great, if i didn't know i was in mexico, i would have trusted the water!
We just came back from a week in Cozumel and enjoyed the Coral Princess. The standard hotel rooms were roomy and the ocean view room had a gorgeous view, plus a refrigerator, which was nice.
PROS: Very nice staff, spotless hotel & grounds, and wonderful snorkeling right at the hotel. Excellent onsite dive shop (Pepe Scuba) with great instructors and divemasters, plus a boat that comes right to the hotel pier to take you diving. Happy hour with 2-for-1 drinks by the pool is a great deal & we enjoyed meeting all the other guests out there.
CONS: the onsite restaurant was OK for breakfast & lunch, but not really great for dinner. Service seemed really slow at all meals. We did want to try the hotel food on "grill night", but they never had the grill going on the days it was advertised (tu/Th/Sat) The maid service was inconsistent - some days lighting fast but one day they were in one of our rooms for 2.5 hours. (A plus - some of the maids "decorated" the beds with pretty paper flowers and other nice touches.) Beds were definitely hard as rocks and the worst problem was that a few days into the trip, both rooms ended up with fleas in the beds, which made the rest of the stay pretty miserable. We think they came in on the bedspreads, but had a difficult time getting this point across to the maids and the front desk. They brought one new bedspread but by then the fleas ("pulgas") were in the whole bed.
If it weren't for the fleas, we would definitely go back to the Coral Princess, because the location, price/value is great. But our family decided that if we go back to Cozumel, we will save up our money and try our luck at El Presidente, which seems to be a much nicer hotel (but for a higher price, too).
Other tips for Cozumel:
1. With 5 people, we rented a car from Avis when we arrived at the airport, and felt it saved a great deal over taxis. We went all over the island & explored the town. Traffic with all the scooters can get frustrating, though, and don't rent a car if you like to drink a lot.
2. Visit the grocery stores - we preferred San Francisco to Chedraui, but the deals were great at both. We bought big jugs of bottled water for less than $2 and refilled our smaller water bottles that cost $1 apiece. We also ended up getting breakfast/lunch/snack food there which saved time & money over the hotel restaurant.
3. For restaurants, try La Mission and/or Casa Mission (it has a beautiful garden and lions!)
4. Skip Chankanaab. From years ago, I remember that the reefs were beautiful, but now they are prettier at the hotel than this paid-admission park.
5. Go see San Gervasio ruins with bug spray on!
6. Go diving with Pepe Scuba at the hotel!
The Coral Princess is a nice, clean, family-friendly resort north of San Miguel. We booked the suite which included 2 bedrooms and a kitchen/living area which was roomy and had a fabulous view of the ocean. It also had a nice pool, poolside bar and man-made beach area for sunbathing, etc. which was kept extremely clean. There were a few negatives, however. When we arrived at approx. 3:30pm we were told that our room was not ready. I knew this was baloney, it is apparently a widespread practice in Coz and if you give in to them and give them some $$ you will suddenly find that your room is indeed available. We did not do this however, we patiently waited for about 45 min and then we got our room. That is, we got one of our 2 adjoining rooms. The other was "not ready" either until a couple of hours later. They also really want you to come to a breakfast so they can try to sell you a timeshare. We did not do that either, so they weren't too happy with us. We came to Coz to go diving, which we did for 5 days, we had a fabulous time with our dive operator, Jeremy of Living Underwater...but since the C.P. is north of town and has no boat pier, we had to take a taxi each a.m. to the Plaza Las Glorias to be picked up by the dive boat. Definitely not too convenient, taking a taxi back and forth every day (not to mention the cost). Another thing about the hotel, the restaurant downstairs is fine for breakfast (we had free continental breakfast included with our room which was fresh fruit, coffee, and delicious danish pastries)--but don't go there for lunch or dinner if you want really good food. The seafood was about the only thing that we found to be good there...the rest was pretty mediocre or downright poor. DO order the coconut ice cream (yummy) but DO NOT be crazy and order the Crepes Suzettes (what was I thinking ordering crepes in Mexico? They were awful!) Overall, the Coral Princess is a pretty good place. We were satisfied with our accomodations and the cleanliness and service. I personally thought the little wall right off the steps out back was fantastic for snorkeling. Next time we go I would prefer to be closer to town and the dive sites which are mainly south of town.
We first arrived at the Coral Princess at 9:45am, Friday Aug 13th for a 3 night stay. After being informed that an ocean view room was not available until the next day, I requested an upgrade and received a fifth floor ocean view room with a kitchen and adjoining living room. The view from our balcony was incredible. Even for $51 extra per night, the larger room was worth it.
The beach is an oversized sand castle but suficient. When you enter the watter, be aware of how fast the current is running because it can be a bit of work to snorkel back to the hotel. There was coral along the hotel with a fare amount of fish that can be seen.
By far better than any snorkling around the Allegro resort.
We only had one evening meal at the hotel. Hotel food is generally very poor and I would give this kitchen an obove average rating. The grouper was half way decient. Breakfest was okay but my preference is going to Ernesto's Fajita Factory for pancakes or omlits.
The staff was generally happy to serve. They appreciated our tips but the staff at the Allegro last November I found to be excited each time we tipped for service. Allegro's staff I found to be top notch.
About a 20 minute walk to downtown. $3.50 cab drive. I would recommend this hotel. It is very affordable and yes, the drinks are a bit pricey but you know this going in. If you like incredable views of the ocean with great snorkling, don't mind being located on a man made beach, and are close to the city, this is a great choice.
We rec'd a cool complimentary margarita welcome at the Coral Princess on a very warm evening. We stayed there Aug 3-8 and wished we had stayed longer! Our room was very nice, not fancy but it was perfect for two of us with our three kids, 17, 14, and 10. We had the top floor penthouse with a kitchen, large living room w/ a pull out bed, lg bedroom w/king and two doubles in another room for teens. All three rooms had very excellent cable tv (english) and every room had a beautiful ocean view w/a balcony! The food at the restaurant was pretty good and reasonably priced for a party of five. The best part of the vacation, however, was the excellent snorkling! The only hazard was that it was a small beach and sometimes boats would come in for the scuba tours to pick up people from our hotel and they made it hard to snorkel. Also the hotel fed the fish which bothered me. We rented snorkling equipment but it was pricey, $7/day per person, so we bought own equipment in town. I would definitely NOT recommend Chankanaab Park. It was very expensive and their big activity was snorkling but the coral was dead from too many tourists. The big cruize ships that came into Cozumal was another draw back. Ships as lg as three hotels were docked in town and everyone got off at the same time which made it very, very crowded. I had never seen such lg ships in my life. Also, when you come to the airport and expect to take a taxi to your hotel you will be in for a surprise. They only have vans that charge you $10/person. Our hotel was only 2 miles from the airport and we were charged $50. Overall, however, we would definitely recommend the Coral Princess!
We stayed at the Coral Princess in August. Our family of 4 had a great time. We had the 2 bedroom suite, which was just perfect for us. The room was very clean and the ocean view was terrific. The staff was generally helpful, especially Pedro. The food at the hotel was so so....we usually only ate breakfast there. The pools were reasonably clean. The snorkeling right out front of the hotel was good. We dove with Pepe Scuba everyday and they were great, especially Carlos. He did a super job with our 12 year old helping him to finish up his SCUBA certification.
I agree that the required van ride to the hotel from the airport upon arrival at $10.00 per person was a total rip off!!! The cab ride back to the airport was only $7.00 for all 4 of us! We found that the cab fares to and from the hotel varied WIDELY......obviously, some cabbies trying to rip off the dumb American tourists!
We had fun renting scooters for the day and touring the island....the kids had fun playing in the surf on the other side of the island.
The time share guys at the airport were REALLY aggressive.......I was thankful that I had read previous postings about them and was prepared. The timeshare people at the hotel were much more polite in their approach.
All in all, the Coral Princess is a nice place to stay and we would definately return.
P.S. I have stayed at El Presidente 3 times, but not for a long time. Unless they have done some SERIOUS remodeling in the past 12 years, the Coral Princess is a FAR superior place to stay, especially for families needing more than your basic hotel room!
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Address: Carretera Costera Norte Km 2.5, San Miguel de Cozumel, 77600, Mexico
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