Presidente InterContinental Cozumel Resort

4.5 out of 5 stars4.5 Stars

Carretera A Chankanaab KM 6.5, , Cozumel, 77600, Mexico
Presidente Inter-Continental Cozumel Resort & Spa
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Satisfaction Excellent
Very Good

Value Score Poor Value

Costs 51% more than similarly rated 4.5 star hotels

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Good For Business
  • Families91
  • Couples93
  • Solo93
  • Business100

More about Presidente InterContinental Cozumel Resort

Expensive but exceptional ... 2 thumbs up!

by TripAdvisor Member doney86

My husband and I stayed at the Presidente from 8/28 9/4- our first trip to Cozumel. The hotel really is fabulous the staff is very friendly, good food, amazing private grounds. Because the hotel is a series of 2-5 story buildings instead of a tall hi-rise, the property is quite long making it easy to find a piece of beach to yourself. Many of the travel books say that the Presidente has the nicest beach on the island and from what we saw, we believe it. The snorkeling is absolutely fabulous! And in our opinion, better than Chankanaab. HERES A TIP I HIGHLY RECOMMEND I made the reservation directly with Intercontinental (go to their website for the phone number) the room rate was the best I could find, better than Expedia, etc. We booked a superior room but also signed up for membership to the Six Continents Club. The $150 annual fee more than pays for itself and heres why. If you make your reservation far enough in advance (for us, 3 weeks), you will receive the membership packet from the Club. In it is a coupon for a FREE weekend nights stay PLUS you are automatically upgraded to the next best room type. In our case we went from a superior room with a garden view to an ocean view room very well worth it! Plus with the membership you get other little benefits like a welcome gift (in our case, a t-shirt) and a basket of fresh fruit daily. The only thing we didn't like was the mandatory $10/day maid service. Since when is that extra? According to the locals, September and October are the slow tourist months and thats the truth. Of the 253 rooms, only 30 were occupied. We of course didnt mind this since were a couple all around the island we got better service and experienced very few crowds (except for when the cruise ships docked in San Miguel). However, if youre single looking to whoop it up with other singles, then maybe this isnt the time of year to go. Even Carlos n Charlies was pretty dead when we went. FOOD & DRINK: Food at the hotel, though good, is very expensive. The breakfast buffet is a total a rip-off - $17 per person for eggs and French toast. Our favorite restaurant in San Miguel was La Choza which we highly recommend. We also had dinner at a place called Costa Brava awesome food but both my husband and I suffered a little bit the next day or two, if you know what I mean. Youre been forewarned. Theres a bar on the Caribbean side of Avenida 10 behind the Plaza that had cheap beer. Look for it it has an open air patio on the 2nd floor very cool, mostly locals. We watched an incredible live Cuban band at Café Salsa, also on Avenida 10. THINGS TO DO: Definitely go to Chankanaab and swim with the dolphins. Its expensive but absolutely worth it. We even went in the rain and it didnt effect what an awesome experience it was. We were even asked to stay after the program ended to get back in the water to help train a 1 year old dolphin that needed to get accustomed to working with unfamiliar people. Truly a unique experience! . We also went to San Gervasio to see the ruins. If youre going to Tulum or Chichen Itza, dont bother going to San Gervasio. Theres really not much to see. We just managed to get eaten alive by mosquitoes. Make sure you take the ferry to Playa del Carmen its a fun little town to shop, have lunch and a cocktail or two. We loved Cozumel and our stay at the Presidente. We will definitely return.

El Presidente

by A TripAdvisor Member

Service and the food here were excellent. We always ate at the outdoor hotel restaurant. The food in town didn't match up. On a scale of 1 to 5, I would rate the overall food and service a 5 -- with the exception of a couple of issues that came up during check out time. The people at this hotel were very friendly and hospitable. Snorkeling and Scuba diving were available from our beach front. We stayed here for our honeymoon in April 2003. The weather couldn't be better.A couple of things did bother us. For one, we were leaving a tip in our room every other day for the cleaning services, not knowing that at the end of our stay, the hotel charged us a fee for each day for this service. Another annoying factor and a lesson to be learned...We had booked and paid for this trip through our travel agent in Los Angeles two months prior to our trip. When it was check-out time the hotel told us that they never received payment. Short of missing our flight, the only solution was for us to pay again and resolve the double payment issue when we got home. It later turned out that the hotel had in fact been paid but did not process it correctly on their end. Our bill was a confusing hassle because of the exchange rate and the items we had charged to the room, not to mention the added fee for the daily clean up service. The hotel ended up giving us a credit, but I'm not sure that I was satisfied with the credit amount... I just gave up. Lesson: if your trip is prepaid, make sure from the moment that you check in that they have received payment so that you dont get stuck arguing at the end.As for Cozumel in general... We booked an ATV tour from our hotel which we enjoyed very much. We traveled on the ATV's alongside the beach for a good 45 minutes til we reached our beach destination... went kayaking a bit and then snorkeling and traveled back again on the ATV's.If you decide to go to Xel-Ha or Xcaret, I would recommend you find your own way instead of booking an expensive tour. We went through a timeshare discussion which offered us some freebies -- big mistake. One of those freebies was a car rental in Playa Del Carmen. We ended up getting charged for the rental and our dispute was denied.The next time we decided to go to Playa del Carmen we took the ferry, walked to the local bus station, and paid about 3.50 or so to have them take us to Xel-Ha, Tulum, or Xcaret. You will find that you can easily catch transportation back to the ferry. There are buses and vans waiting.

Won me over

by A TripAdvisor Member

After spending 2 of our six days at the JWMarriott in Cancun walking into the hotel and seeing the room was very disappointing. This is an older property and is showing it's age. After 24 hours I went from wanting to immediately leave and return to the JW Marriott to loving it. The staff, the service, the food was all great. Snorkeling was wonderful. Just strap on your gear and walk into the water. Overall I highly recommend a stay here if you are looking for casual relaxation.

Great to be back after five years!

by A TripAdvisor Member

My wife and I returned to Cozumel and the El Presidente for our thirtieth wedding anniversary. We stayed at the Presidente from 11/3-7; we had stayed there five years ago. Presidente has to be one of the beat places in Cozumel; however, we paid $200 USD a night and it's not all inclusive. We got a free upgrade from a superior to an ocean view deluxe room - very nice. After settling in we jumped into the water and enjoyed fantastic snorkeling and a beautiful sunset. Dined at El Capi Navegante; good food, but, we were disappointed that El Capi discontinued serving their banana flambe dessert. Next day we went to Chankanaab, a short taxi ride south, paid $10 USD each to snorkel in great water filled with dozens of fish species. Dined at El Moro which has to be the best bargain in San Miguel to eat great grilled seafood combinations (it's located far away from the tourist area, take a taxi and enjoy the evening). Third day we took the amazin' jungle tour; at 9:00 AM we were picked up at El Presidente and taken to San Miguel.
9:30 we drove along with 2 other 4WD Trackers and a guide east across the island and north on a very rough dirt road ending up at the El Castillo, a Mayan ruin. Along the way, we stopped and snorkel at a remote off shore reef that the ocean waves break over and we then had a great chicken barbecue lunch. We doubled back on the dirt road and then headed due south along the eastern shore to the southern end of the island. Finally, we headed north along the western shore and we were dropped off at the El Presidente at 5:30 PM. The tour costs $90 USD/person; great tour if you want to see the remote north eastern shore of Cozumel. Initially I was tempted to rent a 4WD and save some money; forget about it! The dirt road is really rough - sharp rocks, deep soft sand, underwater in many parts and most importent - help is not nearby if you get into a jam. Dined for the first time at La Veranda. Best place we've been for a special occasion and they have banana flambe dessert (guy must have left El Capi to join La Veranda).
Fourth day we took the ferry over to Playa del Carmen to relax, look at the shops and drink beer on the beach. Last dinner was at Cafe Denis, another great new place for us. El Moro probably is my favorite; but, Cafe Denis is located right near the main plaza. Good thing is that there is more than one good restaurant to chose from. Last day, spent morning snorkeling at El Presidente, packing and flying back home in the afternoon. One observation comparing our Cozumel adventure five years ago to this recent vacation was that El Presidente room rates were essentially the same. But, tour and restaurant prices are 50-100% higher. Five years ago we flew from Cozumel to tour Chichen Itza for $99 USD; today it's $176 USD. We had an all day trip Tulum and Xel Ha, including ferry, bus, lunch and snorkel gear, for $70 USD; today it's $113 USD. Restaurant prices up at least 50%. Be prepared if you are returning after an extended absence like us. Cozumel is a great place to vacation! Favorites things - banana flambe at La Veranda, sopa de mariscos (seafood soup) was great at all above, try a shot (maybe a few) of tequila chased by a shot of sangrita (not sangria, sangrita is like a bloody mary mix). Only disappointment was that our stay was too short.

El Presidente is the place to stay!

by A TripAdvisor Member

My wife and I visited Cozumel this past summer and chose the Presidente based on reviews we read in Trip Advisor. The reviews were definitely correct! This hotel was by far the best we saw on the island and we enjoyed everything about it. Very friendly staff, super beach to relax on, with great snorkeling, and the restaraunt was one of the best in ate at while in Cozumel. Definitely worth the extra bucks to stay at the Presidente, we will be back for sure! Thanks Trip Advisor!

Our Stay at the Presidente

by A TripAdvisor Member

We just returned from our stay at the Presidente in Cozumel from 11/29/03 to 12/7/03. We had a wonderful time and enjoyed the hotel very much. Excellent snorkeling off the beach, very nice beach with lots of sand, beach chairs, palapas. Nice marble/tile bathrooms, international tv. Room service. Great breakfast buffet w/omelets, bacon/sausage, eggs, fruit, yogurt, potatoes, waffles, pancakes, french toast, variety of fresh fruit juices. Very accomodating staff which was very attentive to our needs. Very quiet hotel, very relaxing. Internet, email access (however, these tended to be occupied quite frequently and having more than one computer for internet access would be nice). Nice, clean pool w/very large beach towels & pillows. Turn down service was very nice and they cleaned up the room with fresh towels again in the evening.
Very low water pressure in shower. We are members of the Six Continents Club and we received most of those benefits at the hotel. However, we did not see a separate Six Continents Club check in desk and we did not receive the free gift as anticipated on arrival. Fresh fruit delivered to our room did not begin right away but we started receiving by about the 3rd day. Received only 1 daily newspaper. Fresh flowers in the room daily consisted of blooms from the surrounding gardens set with the towels which were very pretty but were not a flower arrangement.
Bathrobes were brought to our room later on in our stay and later one was taken out of our room and not replaced. Upon checkin the bedspread in our room was bleached out and rather ugly. We left a note to see if they could bring us another one that might look a little better.
Appearance is everything. About four days later a new bedspread arrived. All in all, we ended up loving our stay at the hotel and will most likely try to come back. The only other drawback was that our room was located on the far north end of the property which gave a rather Looongg walk to the front desk, pool or restaurants. But on the other hand, it was very quiet and private. If you want to stay in Cozumel, we highly recommend the Presidente over any of the others that we saw.

great relaxing place

by A TripAdvisor Member

I was to this hotel a few years ago, and loved it! It was a very relaxing time. The service was excellent and their breakfasts are great. You may pay a little more, but you get what you pay for and you will not be disappointed. I will be returning to this facility in 3 weeks. I can't wait.

A Divine Treat

by A TripAdvisor Member

We visited Cozumel in December 2003, and found El Presidente to be beautiful and private, with truly excellent service. The food at the restaurants was delicious, and the staff was exceptionally helpful and professional. The bartender refreshed our memories on backgammon rules when we couldn't remember how to play; the housekeeping left beautiful swans and hearts on our bed every morning. They know how to offer all the finishing touches that make you feel welcome and relaxed. Also important: We snorkeled all over the island - we saw more fishes, rays and marine life off of the hotel beach than we saw anywhere else.

A very luxurious hotel

by TripAdvisor Member David_Preefer

I went to the El Presidente for 4 nights between Christmas and New Years with my wife and 16 year old daughter. We all loved it. The room was great and the service was attentive and prompt. The food at the hotel is a bit pricey, but it is probably the best on Cozumel. The guests are a good mix of older folks, families and honeymoon couples.
There were lots of teenagers with their folks, so our daughter did not feel out of place.

The beach is the best on the island, and the snorkling right off the beach is terrific. No need to take a snorkle trip. Just hop in the water.

Here are some tips: Eat at the fancy restaurant in the hotel. It is pricey, but not out of line and the food is great. The breakfast buffet is first rate mexican and American food. Skip the lunch and dinner buffet and order off the menu. Do not bother eating in Cozumel's town.
It is sleazy and the restaurants all are lousy. Real tourist Mexican food. Do take the ferry to Playa del Carmen. It is half an hour ride, and Playa has great shopping and a lot of interesting and excellent restaurants. Do take the All Terrain Vehicle trip (ATV) available through the concierge desk. It goes along the beach and through the jungle to a couple of minor ruins. It is loads of fun. We all loved it.
Be sure to have a beer at Mescalito's Cafe when you are through. A great place to relax and look at the ocean.

Also, if you can pay an upcharge for a beachfront room, you should do so. The view is spectacular and it is very convenient. The rooms are also a bit larger. And you should note that this hotel has a very long beach with lots of palapas and chairs. No one who wants to sit on the beach does not have a nice lounge and palapa of their own. No need to get up early and reserve a place like many more crowded places.

This is a very classy and relaxing place, without being stuffy. It is a bit more expensive than others, but it is worth it. All three of us gave it 4 stars. We would go back again.

The ONLY place to stay on the island...

by A TripAdvisor Member

My husband and I are very frequent guests at the Presidente. It has become our home away from home. The hotel is older, but well cared for.
What makes the Presidente the best place to stay is the staff. What a friendly group of people. We love this hotel!


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 Presidente InterContinental Cozumel Resort

We've found that other people looking for this hotel also know it by these names:

Cozumel Presidente
El Presidente Cozumel
Presidente Intercontinental Cozumel Resort And Spa
Presidente Intercontinental Cozumel Hotel Cozumel

Address: Carretera A Chankanaab KM 6.5, , Cozumel, 77600, Mexico