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Hotel Class: 
2 Stars - 1 Review and 14 Opinions
3788 University Dr. NW, (formerly Comfort Inn University), Huntsville, Alabama, 35816, United States
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afflatusjen
- Reviews: 1
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Will never return!
I used to stay at this motel several times a year while in Huntsville for business. It was economical, and though it seemed a bit old and grimy, it was a decent stay. That being said, I did not appreciate the slew of off-color jokes a gentleman working the front desk proliferated, and neither did I enjoy one instance when I was left standing outside the locked hotel front door for several minutes trying to check in, only to find that the night clerk was asleep! The incident that pushed me over the edge had to do with discarded property, and how my claim was handled. Almost a year ago, an expensive item was discarded from my hotel room during a routine house keeping session. The general manager handled the situation with such negligence that I was never able to search the trash before it was picked up, though I notified the front desk hours before it was hauled off. Despite my repeated communications, the hotel never entertained my concerns, took responsibility for their actions, considered my claim, or reimbursed me for my substantial loss. I will certainly never stay here again, or any other property owned by Silver Blanket, Inc., and I am truly disheartened with Choice Hotels International, as well, as their hotel certainly did not uphold their Mission of exceptional service and guest satisfaction.
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I used to stay at this motel several times a year while in Huntsville for business. It was economical, and though it seemed a bit old and grimy, it was a decent stay. That being said, I did not appreciate the slew of off-color jokes a gentleman working the front desk proliferated, and neither did I enjoy one instance when I was left standing outside the locked hotel front door for several minutes trying to check in, only to find that the night clerk was asleep! The incident that pushed me over the edge had to do with discarded property, and how my claim was handled. Almost a year ago, an expensive item was discarded from my hotel room during a routine house keeping session. The general manager handled the situation with such negligence that I was never able to search the trash before it was picked up, though I notified the front desk hours before it was hauled off. Despite my repeated communications, the hotel never entertained my concerns, took responsibility for their actions, considered my claim, or reimbursed me for my substantial loss. I will certainly never stay here again, or any other property owned by Silver Blanket, Inc., and I am truly disheartened with Choice Hotels International, as well, as their hotel certainly did not uphold their Mission of exceptional service and guest satisfaction.
165 members live in Huntsville
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Quality Inn
We've found that other people looking for this hotel also know it by these names:
- Comfort Inn Huntsville
- Huntsville Quality Inn
- Quality Inn Huntsville
Address: 3788 University Dr. NW, (formerly Comfort Inn University), Huntsville, Alabama, 35816, United States