Miscue
Had a great trip to Arizona and the Grand Canyon, but had my 2nd-worst hotel experience ever at this place. Where do I start...
Made reservations (and paid them a $300 deposit) in April for an August vacation. I asked for typical family fare: two ajoining, non-smoking rooms so that our teenagers could have their own 'sanctuary'. That was the plan. This is what happened when we arrived (early) for check-in:
1) Sorry, no non-smoking rooms are available.
2) Sorry, we don't have any more adjoining rooms available, but we DO have two rooms, but they are in adjacent buildings!
3) When we moved into our rooms, we had newly-moving-in neighbors at BOTH room locations.
4) Me and my wife couldn't relax with the kids in another building, so we split up and each took one. (That's not so bad, right?).
5) In-room coffee wasn't replenished (coffee pots weren't even cleaned out).
6) One room had the chain-lock ripped out. The other had a missing water faucet handle.
7) One room had creased, brand new, unconditioned sheets which were rough as sandpaper (440?).
8) We had two continental breakfast coupons, each for two customers. One day our older teen slept late so we only had 3 diners. They would only accept one of the 2-person coupons because there weren't four people in the party. Wow!
Despite the 'accomodations', we had a great canyon trip and recommend visiting this area, just stay somewhere else.
