More about Scottsdale Plaza Resort
A perfect family get-away
by A TripAdvisor Member
We arrived at Scottsdale Plaza Resort late Monday evening and drove up to a beautiful entrance. We walked though the lobby only to be quickly greeted at the front desk. After reading the other reviews I was rather concerned and ask if the rooms that I had booked were renovated. Myself, two sisters, sister-in-law and mother walked into our suites (bi-level #6002 and patio #6001) to find three tiled bathrooms, two patios and a balcony overlooking the beautiful landscaping, four very comfortable beds, a fireplace, two granite counter top wet bars, a pull out sofa...which, believe it or not wasn't bad. $199.00 a night for 2 suites wasn't bad either, especially since I booked it by calling the hotel direct. We made two service requests and the response time was immediate. I'm in the customer service field myself and when I do travel I do have high demands. I was rather concerned when I read a few of the negative reviews that are posted. All I can say is, Scottsdale Plaza Resort exceeded all of my expectations..the rooms, staff, food, grounds..It made our family trip with my 76 year old mother one that will always be remembered.
A Great Place in the Valley of the Sun
by TripAdvisor Member FreeburnC
My husband, 14 year-old daughter and I stayed at the Scottsdale Plaza resort from March 18-22, 2005. We made our reservation via Hotwire for $89/night and paid $30 to upgrade to a one-bedroom villa. There was also a $10/night "resort fee".
We were glad we upgraded to the Villa. It was spacious, modern, and very clean. A living room w/sectional sofa, wet bar (no fridge..just a "mini-bar") and TV, and then a nice bedroom w/2 doubles and another TV. Vanity/sink outside bathroom.
The grounds were beautiful and well maintained. There were several nice pools, tennis courts and a putting green. There was also a small salon/spa.
The location was quiet and peaceful. Our only complaint was that the service in the Garden Court restaurant was very slow for breakfast on our second visit and the waitress gave us the wrong bill (twice!!) However, we probably just got a "newbie".
We felt our experience was a 4-Star and would definitely stay at SPR again, if we could get this rate....however, please note we are only commenting on the Villas...we didn't see a regular room.
The location was great for sightseeing, shopping etc. And, the nearby restaurant "Bloom" at Gainey Village was fabulous !!
Pleasant and clean
by A TripAdvisor Member
My husband and I stayed in a studio suite that had not been remodeled. We had a nice king size bed, and separate bathroom. The room was good sized for being a studio and I think it looked very nice for the money we paid. The linens were changed everyday and our room cleaned, so that made me really happy. We have stayed in other hotels that cost twice as much money, that weren't as nice as the Scottsdale Plaza. We were quite pleased with our accomodations.
We were very pleased
by A TripAdvisor Member
My husband and I stayed from Nov. 11 to Nov. 14 and we were very pleased with the accommodation.
We had asked for the Bi-Level Suite which had been renovated. I would strongly advise to go with the upgrade. We are glad that we went with the upgrade as we had two full bathrooms. We enjoyed the upper balcony off the bedroom. The resort had everything that you could need. The staff were very friendly and helpful. The resort was very central located which was great. I would stay here again and I would recommend this resort to others. We had a good time.
Not bad for a Priceline auction.
by TripAdvisor Member loveSoCal
I got this resort throught priceline. After I obtained the room for the below listed price, I called and asked for an upgrade, and I was charged a nominal fee for it. In the end, we had use of a 1 bedroom condo with an optional bed downstairs. The condo was spacious and clean. I would have liked a king-sized bed in the master bedroom, but the two double beds weren't a big deal. I also wish that the rooms had kitchenettes (there is only a fridge for the "stocked snack items."). The resort is pretty big, I think I heard that it was 40+ acres, with 5 pools and spas. Some things to be careful of: the resort charges a mandatory $10 daily resort fee, the onsite cafes/restaurants are a bit pricey, and there is smoking in most areas of the resort, except for the rooms. We live in California, and when we travel, we are often reminded that CA is one of the few states where the public cannot smoke indoors in most venues! No offense intended to smokers.
Oh well
by TripAdvisor Member nanowest2
This Plaza resort is a nice, older resort in scottsdale. The roooms are clean but many of them are facing a parking lot. We got a good price for the hotel on priceline. However, at checkout we got a $10.00 per nite , per room resort fee. This always is madening especially when all of the resort runctions, pool and spa are closed. If you have a choice, spend your resort fee somewhere else.
4-Star Rating's a Stretch
by A TripAdvisor Member
Four of us stayed in two rooms for three nites (with 5 for two nites). We liked the nice entrance and lobby area, restaurant, housekeeping, concierge service, well-kept grounds, comfortable beds. We found the aging carpet and furnishings, peeling wallpaper and non-professional room maintenance (ill fitting door handle, loose plumbing fixtures, amateur caulking and paint application) a minor annoyance. That the rooms were assigned on opposite sides of the complex (with reservations made two mos in advance), that the hotel charged an 'amenities' fee adding 60+ bucks to the bill, that other items were inappropriately charged (resulting in a 'son of a gun' response and a request for two separate credits) were considered to be unacceptable practices and dampened what could have otherwise been a pleasurable experience. Customer satisfaction didn't seem to be a big concern to either mgmt or front desk staff.
Grounds nice, rooms can be shabby
by TripAdvisor Member angelecat
We were booked here at $175/night for a 3 day convention. The room we were given smelled musty, and had very dated furnishings. Other than the new countertop in the bar area, this room could have been in a 1970's era Holliday Inn. Also, unlike most upscale hotels, the Plaza has not bothered to update their beds or linens. The bed was not very comfortable, and had a bedspread with questionable stains on the inside. The pillows were not the best, and the extra pillow in the closet still had somebody's smeared makeup on it. Even with all the lights on and the curtains open the room was dark and dreary. There is no way I would have stayed in this room for 3 days, even if it had been discounted heavily. After my husband complained to the manager we were upgraded to a 1 bedroom villa, which was nicely furnished, bright and spacious. The bed and pillows, however, were still not great. There is no refrigerator other than the already stocked bar refrigerator.
The grounds were pretty, but nothing special. There are a number of pools, but again nothing special. If you go, insist on a villa.
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