Route 66 Inn

128 East Route 66, Williams, Arizona, 86046, United States
#6 of 43 hotels in Williams
Terrible (1.0 out of 5.0) 1 review
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Route 66 Robbery

Terrible (1.0 of 5.0 stars)
by written on April 18, 2013

We made reservations for two nights, three months in advance and yes, got a great price, NOT!!!
When we got to the motel we were told that the manager could not check us because they had a problem with and that we would need to go down the street to the Grand Motel and speak with the owner Elton (he owns both motels). We went down to the Grand Motel and showed him the printout of our Priceline reservation (with the price we had already paid). He stated that he had a problem with several online reservation companies about 4 days ago and that he would not honor our prepaid reservation. On the walk back to the Route 66 Inn, we called Priceline to have them refund our money and was told that Priceline did not have our money, the owner of the Route 66 did and that they quit booking reservations for the hotel in February. Priceline also stated that they had sent us an email on February 7, 2013 (exact email wording) " We would like to inform you that, unfortunately, this hotel is no longer supported by We apologise for any inconvenience caused. Please note that if you choose to stay at the Route 66 Inn, it is at your own discretion. Your current booking remains active. You may contact the property directly to reconfirm your stay." We obviously did not receive the email from Priceline and used the free internet in the parking lot to find another hotel in town. Luckily, we found other lodging for the weekend, but everyone we spoke to in town seemed to know about the Grand Motel and Route 66 Inn. Upon our checkout on Sunday, the owner of the motel that we stayed at said that they had a family of 4 from Germany that had the same experience with this owner. Upon returning home, we filed a fraud charge with our credit card company and just received the credit back to our account, 3 months later. So yes, they post great rates online, prepaid of course, but once you get there they steal your money, don't honor your reservation, and then lie to your face about it.

Unique Quality: Will not honor prepaid reservations.

Directions: downtown

Nearby Route 66 Inn

Route 66 Inn

We've found that other people looking for this hotel also know it by these names:

  • Route 66 Hotel Williams

Address: 128 East Route 66, Williams, Arizona, 86046, United States

Amenities at Route 66 Inn

  • Wheelchair Accessible
  • Free Parking
  • Continental Breakfast
  • Free High Speed Internet

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