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Hotel Class: 
3 Stars - 562 Opinions
631 West Katella Ave, Anaheim, California, 92802, United States
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of people enjoy staying here
562 Opinions
Our 5 day stay at Desert Palms was wonderful! I am very particular and I felt the room was VERY CLEAN and everything worked great--showers, tvs, a.c. It was a blessing to have the microwave and fridge. The walk to Disneyland was only ten minutes--plus you are right next to a 7-11 if you need anything. Restaurants are nearby.
The staff was always helpful and our family would stay there again with NO hesitation.
The Desert Palms is a good value when you're spending lots of money and energy at Disneyland. After a long day at the park and expensive park food the hotel offer a nice affordable place to rest your head. The hotel is clean and located within walking distance to both parks (15 minutes). There are also plenty of convenience stores and places to eat within walking distance. The suite does not really provide a second room. The second room is only about 9'x6' so I wouldn't really recommend it for families who want more space. The buffet breakfast, while free, is not worth your time. as it had weak coffee and offered no appealing foods. You may want to bring your own if you stay there.
We stayed at the Desert Palms in Sept'04. There were seven of us in our party with one couple in one suite and one family of five in the other. Every time we went to the desk with a concern or question we found the desk staff to be more than willing to help us. We had reserved a family suite and after a couple days found the suite to be a bit cramped for our needs. Robert at the front desk moved us to a new suite and made sure that the new suite was to our liking. The original suite was in the old part of the hotel and was showing it's age. It had a bit of a musty smell and was long and narrow. The new suite was in the new part of the hotel and was a kitchen suite with full size fridge and stove. It had a balcony, a bedroom, living room and of course a full bathroom. It worked out much better for our family. And we got it for the same price! This suite was rm 331 and was perfect for a family of four or five. It was only steps away from the elevator and a short ride up for breakfast or down to the street.
My only suggestion would be that you request a rm in the new part of the building and stay away from the old part.
The pool is small and only five ft. deep. It is outdoors just off the lobby and surrounded on all sides by the buildings.
Having a Quizno's and a restaurant right in the hotel was nice. The Continental breakfast was okay, just toast, fruit, coffee and cereal but it was free. We used the Quizno's but only once ordered take away from the restaurant. The service was not that great as there was a pro fight on the tv and the guy was not interested in being disturbed to take our order. That was our only bad experience in our whole stay. The bus stop for ART
(Anaheim Resort Transit) is right outside the door and takes you right to Disneyland. It would be way too far for the elderly or very young to walk. We would stay here again and have great praise for Robert and the front desk staff for making our stay a pleasure.
My 11 year old & I stayed here from 7/16 - 7/20, we thought it was very convenient to the parks, everyone was very nice. The only thing that we disliked was the continental breakfast. I know it is free, but could they have at least put a tablecloth on the dirty wooden tables with splinters in them. At least there was coffee, juice and toast. Otherwise, the hotel was really nice.
On the plus side.....
Two room mini suite for a family of four gaves us some space. Not huge but there were two t.v's and a separate couch, living space.
Refrigerator and microwave in room saved some cash. We stocked up on some sodas and waters. This saved some time and money.
Location. My 9 and 13 year olds had no problem walking the 8 minutes to the park entrance every day. (Mom was a little tired though) We were close enough to go back for an afternoon rest.
Food proximity. Close to a subway, 7-11, McDonalds and pizza places. This saves some money on meals.
Continental breakfast. While basic it did fill us up until lunch.
The pool/hot tub was a nice break for the kids and rarely crowded.
Interior doors. I am not a big fan of hotels with doors that open to the outside and these opened to an interior hall. I felt very safe.
Safe. There was a safe available to use in the room. There was no charge to use the safe unless you failed to leave the key at check out.
Price. The folks at Anaheim del Sol were nice enough to send us to their sister property at the Desert Palm Suites for the same rate of $79. This is very reasonable in July for the quality of hotel.
On the negative side....
A couple of broken things in the room including a burned out light bulb and remote that needed batteries. (Minor, but an inconvenience) (We never did tell the desk so it was partially our fault)
Continental breakfast. While also listed as a positive it was very basic including coffee, milk, orange juice, cheerios, cornflakes, unflavored oatmeal, and a danish.
A little further walk than some other hotels but still pretty convenient.
Hot water was a rare commodity when showering but luke warm water was always available.
I woud, however, definately stay here again on a return trip. Not the Ritz but a very nice, family friendly, clean, safe, hotel.
Our trip this year had to be inexpensive, and we were able to get an incredible deal on Expedia for 6 nights in a deluxe room for only $450 CDN. The hotel lobby is really nice, but the room was very very average. The toilet didn't flush properly, and the drapes let in alot of light at night (thank goodness for long Disney days). The pool area is in the middle of the hotel, which only gets sun for about an hour during the day, and it seemed to always be crammed with kids and adults...I saw the hot tub full of 10 people one time (and it looks like it could only fit 6). The continental breakfast was about what you would expect for free, but it felt kinda dirty being in there. The convience of the 7-11 was great.
We arrived at 11am and could not check in till 3pm, but the girl working there did not tell us that we could put our names on an early arrival list. She simply said we had to come back at 3. We came back at 2:30, and the lobby was packed and they had a stack of early arrival names (people like us who had shown up in the morning and could not check in). Our name was of course not in that stack since the original girl did not ask us for it. But we did finally get a room in decent time.
Basically, it was what I had expected for the price, and maybe the suites are great, but the deluxe rooms are bottom line average, and I probably would not stay here again.
We stayed at this hotel for over a week and it was great. The staff is friendly and helpful. The breakfast was limited but fine, the pool was clean. The suites are really nice and the sofa bed was very comfortable. Rooms are clean and comfortable and pleasently decorated.
We got a family suite at the Desert Palm Inn & Suites. The walls are thin and you can hear everything from babies crying to people walking above you in your room. There are lots of strange noises like odd thumps and dripping sounds that could never be explained. Overall the room was very dark. The lights in the bathrooms blinked on and off and made you nauseated when you were in there. We asked the staff to fix it, and they never did. We had two TV's and one remote control that didn't work. Our room overlooked the pool. Beware of getting a room like this. The pool is supposed to close at 10:00pm. We had to call down both nights (one night we called down twice) because people weren't out of the pool. I'm not talking a few adults hanging out. This was screaming wailing children and it was after 11:00pm! There was no way to fall asleep with this noise. The rooms were moderately clean, but somewhat junky and old looking. (Don't let the remodeling fool you...it was all on the outside and the lobby.) Trust me, I've taken numerous trips down to Anaheim my entire life and you can stay at a nicer place for the same price. Try The Coast...about the same class of room without all the troubles......and you may get a view of Disneyland and a free shuttle to take you to the gate.
My husband and I just returned from a 3 night trip to Anaheim. The Desert Palm Inn & Suites was fine for us and we got a good deal too. Yes, you can hear people in the hallway but that's true for most hotels. We had a nice large room (2 queens and a sofabed) and it was just the 2 of us. We had a view of a wall and the back of the Tower of Terror but we were only there to sleep anyways. The only thing we didn't like was the breakfast. All they had was one kind of pastry, bread to toast, cereal, apples and oranges. The only thing good was the orange juice.
We went to a newly opened French-Vietnamese bakery on Brookhurst & Hazard the rest of the trip for our breakfasts (& desserts) (10 mins away in Little Saigon) and bought Vietnamese sandwiches a block away at Lee's Sandwiches (Brookhurst & Westminister) for our lunch. We never eat in the Anaheim area when we go. We prefer to eat in Little Saigon since there's a multitude of restaurants and it's way cheaper.
First warning - If anyone in reservations guarantees you a certain type of room don't be fooled - at check-in they'll tell you they don't guarantee any type of room, i.e. room with a view. Luckily Robert at the front desk was able to find us a room with a Disney view. This was an unsettling way to begin our stay.
Old part of the building is exactly that..old. Elevators are old, hallways are dark. Our room was in newer part of the building and was decent. We had a suite with 2 queen beds plus queen sofa sleeper in "living area". It was spacious and having two tv's and a refrigerator was a plus for my family. The cooling unit was in living area and air didn't circulate very well so those sleeping in 2 queen beds were usually hot. That could be a problem if there during hot summer months. Like in most hotels you could hear when kids ran in the hallway but had no problem with walls separating rooms.
The continental breakfast was cereal, oats, juices, pastry & toast. It was an okay way to start off the morning plus it was free. It worked just fine for us. If you want a nicer breakfast go to Denny's or IHOP. Breakfast room is large and has a viewing patio.
Website for this hotel plus everyone I spoke with in reservations stated that the walk to Disneyland was just 8 minutes away and the walk to the tram was "just around the corner" and would take just a couple of minutes. That's a bold face lie! The walk to the tram is a good 3/4 miles and no one told us the tram didn't run everyday. This would have been helpful information to have since we were traveling with our 92 year old grandmother (as I told them everytime I called). The walk to the park is about a 15 minute walk and I imagine would be hard to do after a day of park hopping. Thank goodness for the ART system which has a stop in front of the hotel. This turned out to be a lifesaver!
Everyone we dealt with at the front desk and in the breakfast room were pleasant and Robert was extremely helpful. Plenty of parking on site. Nice lobby, convenient to 7-11 (next door) and several restaurants.
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Address: 631 West Katella Ave, Anaheim, California, 92802, United States
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