disney dream = disneyland hotel nightmare
I took my wife & 2 daughters to disneyland for 5 days mid dec 03.We decided to spend a bit extra & stay @ the disneyland hotel.Our first impression was 3 bell boys who pretended to be mickey mouse statues(nice to look @ but not useful) roomservice had 'problems'collecting menu's- so no one got breakfast.Room service is open -5am-1am (however it's closed @ 10pm).Safe deposit boxes were promoted(we wer'nt told a safe was in our room)& once forms were filled (as we were told to), we were refused access to our box because the card had been signed in the wrong place(although we had the only key,we were told we had closed the box)All front desk staff were rude,very ignorant & totally disinterested.Breakfast was refunded but only after I had 3 days of bad attitude from people who should know better. We rang for a bellboy on check out -they didnt show.I went to 'borrow'a trolley & was treated like a thief.I asked to see the duty manager & was told that she was on a break.Only after voicing my displeasure was I offered the general manager(who still didnt turn up)I left the hotel lobby & was greeted with a rude remark from the head porter.It is with these & 6 other 'problems' that I promise I will never again stay or promote a 'Disney dream'The attitude of the staff of this hotel promotes the saying "a fish goes bad from the head down"From the general manager to the bellhops-it's with their skilled indiference that our dream turned into a nightmare.The disney park experience was second to none,but the disneyland hotel has got a lot to answer for .andrew
Disneyland Hotel 1998
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