More about Tropicana Inn & Suites
Spent Saturday night, April 9, 2005, at the Tropicana Inn and will not be staying there again.
Dropped off my luggage and went to the parks. First mistake.
When I came back to the room I noticed it smelled. I thought it was from the rehab it had just gone through.
The night was rough as my asthma kicked in and meds were not helping. I figured that it was from the glue or new carpet and that my allergies were kicking in. Not much sleep was had that night.
Sunday morning I checked with the front desk about the room and found out that I was put in a smoking room with no ashtrays(?). No wonder I was sick. The front desk confirmed my reservation said NON smoking because of asthma. They even said someone screwed up.
This morning the hostile GM for the hotel called me to inform me I was reassigned a smoking room because the hotel staff saw me smoking outside the lobby and that I smelled of smoke. I had just arrived from Carlsbad, from my non smoking home, in my non smoking car and I smelled of cigarettes? I guess I need to change deodorant.
She argued with me that I smoke and that I was lying about it and continued to do so for 5 minutes. My boss was shocked at how I had to defend myself over “my smoking”. His first comment was, “do they understand customer service?”
I even said I would be happy to put people on the phone that would attest to me being a NON smoker. My asthma really kicks in around smoke.
She offered to comp me a room for one night, they pick the date. I said I was not looking for a comp room I wanted to know how I was booked into a smoking room when I requested a non smoking room. Her response, “We booked you into the room because you smoke”.
At that point I said thank you very much I will not be staying at your place again. So much for being a Good Neighbor Hotel.
Lesson learned, check the room very carefully before accepting. Also, I will try and only book places I have stay in before.
Location Location Location
Tropicana wasn't that bad. POSITIVE---Close to Disneyland, wonderful water pressure when taking a shower, heated swimming pool, and nice little carry out restaurant located on property. NEGATIVE---Beds are hard, but after walking all day at Disney your so tired you don't care. Free breakfast is a joke, must pay for cereal and milk. Rooms are on the small size. We will probably try another place to stay next time.
Great location, good hotel
As others have said the Tropicanna is the best located hotel to Disneyland. It is excellent value and we would definitely stay again. The only negatives for us was the breakfast and the total lack of glasses or cups (other than disposible ones)
So close to Disneyland Main Entrance!
My family stayed at the Tropicana from Oct. 5-13, 2004. The room was well-lit, carpet was reasonably clean, all fixtures working well. The pool is heated and well-stocked with towels, although situated in a strange location - the center of the parking lot. You can see the Disneyland weekend fireworks from the south-side balconies! It was amazing. We did not care for the meager continental breakfast that was offered, but there are many reasonable fast-food restaurants nearby and down on Harbor Blvd. where you can grab a hearty breakfast. The self-laundry was poor, taking almost 2 hours to get a load of laundry to a semi-dry state. Walking across the street to the Disneyland entrance was the best part about this hotel. Also, housekeeping operates into the night, so service is prompt anytime you need anything (pillows, towels, tissue). There are some mini shops that sell souvenirs and snacks. Very convenient. We would stay here again.
Nice Friendly Hotel
This Hotel is a Nice Clean and friendly place to stay. Was concerned about some of the other advisors comments, but I found it to be what the rating was. It is very close to Disneyland which was great, not at all noisy considering it was the school holidays. We had a kitchenet with our room, which we didn't use much, but would be great if you make alot of your own meals. The rooms were cleaned very well everday, but skip the complimentry breakfast they give you, unless you like muffins and cakes. When we come back we would be staying here again.
who is the target guest here?
We checked in at 1:30 am on a Monday evening. Check in was expedited quickly by the staff. The next morning we went to the area where "breakfast" is served. It would seem that a hotel who is in strict competition with others right next door, they would try to make the little things count....stale pastries and over concentrated juice and watered down lemonade...carb counters would have no luck. The store downstairs had essentials, but 4 times the price of a grocery store. Our T.V. didnt work so we had to move at 9 oclock that night, one floor lower and down about 14 doors, we were not offered any assistance and had to go get the rolling cart ourselves. The fans in the bathroom didnt work, if you had more than one person showering, you had to open the door to your room to let the steam out of the room. If you wanted to rent one of their pay per view movies, you could chose between 3 adult xxx movies, or two other r rated ones. The pool was decent, however located in the middle of the parking lot. We will not ever stay here again. The simple things that a family would request after spending a years savings in Disneyland park, like a simple, warm breakfast would have been nice.
Location was great
We stayed December 26th-31st 2004, found the rooms large enough for a family of 4, our room was clean, the TV did not work well, and the breakfast was kind of a joke, but the hotels location, walking distance to Disney, made up for anything negative. Had a great time despite 5 inches of rain.
Tropicana Hotel for what it is; is a great hotel. Great location (directly across the street from Disneyland- I mean the crosswalk to go the Disneyland Resort is five feet off hotel property), McDonalds, Denny's, IHOP next door which is recommended because the continental breakfest is a bare-minimum offering. The pool and hot tub are great especially during when the fireworks are going off. The rooms are quaint, nothing spectacular, but who really stays at the hotel except to sleep/rest when they other things to do such as DISNEYLAND!
We will stay again!
The best thing about the Tropicana is the location. You can be to the Disney gates in 5 minutes. The service was really good. One night we couldn't get our heater to work. I called the front desk and they were up in our room in 10 minutes. The breakfast is not anything wonderful. But, we knew that ahead of time, so we brought our own food. The only thing I can say terrible about the hotel is the size of the rooms. Very very small. But, the only time we spent in our room was to sleep. The hotel worked out great for us. We will stay again!