Though not the most comfortable of accomodations, there's something to be said about camping out in the woods. "Primitive" camp sites are available through the Forestry Department. One improvement the Forestry has made since the last time I'd been there was the inclusion of a pit toilet- fondly dubbed "The S**t Shack" by our group. They could have come out and pumped it out a bit more often though.
No noise except for the copious amounts we created and a great view of the stars at night.
We had a wonderful experience at Pam's Guest House. It's located within minutes of all Big Bear attractions and Pam is a superb host. She's a mountain biker and skier and can make lots of suggestions on things to do. Our accommodations were comfortable with sun-dried sheets and towels, and the complimentary breakfast was delicious, from fresh squeezed orange juice to homemade carrot cake. I think the room rates are probably the lowest in the Big Bear area. We will be back next time we visit California.
We got to bring our mountain bikes inside with us, and our dog was a very welcome guest. Pam even offers pet sitting so when we rode the ski lift up to the summit with our bikes, we left him with Pam and he loved it. (She took him on a hike!)
Buyers beware!! We stayed at one of their properties and were horrified when we got there. The first thing that went wrong was that the hot tub was broken! Had this not been an amenity that we specifically needed to have for our stay we would have not complained. However, not only was nothing done to amend this, but we were then kindly kicked out and told to be out of the establishment before check out time the next morning.
Upon arrival, the cabin in which we stayed was filthy. It was also unusually cold, as the heater was not sufficient to warming the cabin, and the Jacuzzi was 54 degrees. We requested rectification of the situation. We were told that we had to stay because the system in which we reserved our room didn't make any allowances for refunds. Despite the fact that we had to make a 20-minute drive across town, Lisa the owners wife, allowed us to use the Jacuzzi from another one of their properties. This was not the vacation that we envisioned for ourselves.
After numerous empty promises to have the situation rectified by our return from our snowboarding excursion the next day, the owner Randy quickly got fed up with our simple request to have a working Jacuzzi which we had paid for, and told us that he would be happy to refund our money for the next night as long as we were out by 10am the next day. We even tried to negotiate a $30-$50 price adjustment per night, the cost difference for a cabin without a Jacuzzi. Randy said that only the owners of the cabin could agree to that decision, and said our only option was to leave by 10 am the following day and receive one nights credit. We agreed to these terms even though that meant no snowboarding that day, and one less day of vacationing. Despite these facts, we were still more than respectful of his property, leaving it cleaner that the condition in which we had found it. Randy tried to tell us that the homeowner was responsible for making sure that all of the amenities worked, and we later found out that he and his wife Lisa co-owned the property. Upon check out Randy re-assured us that we would receive our credit in three to five days, (however this was the same system which he initially swore was unable to refund our money.)
Nine days later we placed a follow-up phone call to explain that we had not received our credit. We got a voice mail in return stating that no credit would be issued because of the $300 cleaning fee that was incurred due to the condition that they claim we left this two bedroom cabin in.
We stayed at the Robinhood Resort from 1/1/08 to 1/3/08. We had researched for a comfortable Hotel that would also meet our business needs. Because of good ratings and the fact that they listed free wireless internet access among their amenities we booked a room and also confirmed that via phone.
At the check in counter we were surprised about the lack of professional friendliness.
Our room (#10) featured worn out and partly broken furniture, drab decorations and a wall color that some-when in the past must have been white. The bathroom was last updated in the 60s and bed sheets and comforter were downright scary. The room did not look anything like the photos posted on the internet.
When we tried to access the internet no connection was available. So my husband called the receptionist. He was rudely told that the internet access was not guarantied. We were speechless. We had chosen this hotel over other places because of the internet offer. We had also called and received a confirmation on the matter.
When the problem had not been fixed the next day my husband reminded the receptionist that the internet was listed as an amenity of the hotel on the website we booked through. But she stuck to her position that she didn’t guarantee internet and that she would certainly not apologize for the lack of it. After that she simply hung up on him!
This is by far the rudest treatment we have ever received in a hotel (and yes we have been to Russia). Most shocking to us was the idea that the receptionist most likely was the owner. We have come to the conclusion that our “special treatment” from the first minute in the place must have been do to the fact that we are a mixed race couple. We simply had no chance to offend anyone in any other way.
So if all members of your family are blond, blue eyed, and harbor a special love run down shacks you may consider staying there. For everyone else: stay away. There are many nice places in Big Bear in the same price range, which actually welcome customers.
The outstanding quality of the place is that we could leave after only 2 nights.
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