Let me begin by saying we have stayed Good Night Inn in Chula Vista and have recommended it to our friends visiting San Diego.
So we were appalled at the treatment we received, not from the staff but the manager, when my husband injured himself as a result of their negligence.
The sheet had come loose from the corner of the bed, and when my husband put it back in place, he received a three inch gash in his hand from a broken (and obviously sharp) bedspring that was poking out of the side of the mattress. He cleaned the wound as best he could, took a picture of the broken spring to show the staff, and went to the office in search of first aid supplies. They had no bandaids or other first aid supplies. Staff recorded the incident, and he walked to a nearby AMPM for first aid stuff. They also did not have the necessary supplies, so he flagged down a cab which took him Walgreen's (which was not in walking distance--we try to use public transportation while vacationing and so had no car and couldn't rent one at 11 at night).
When he returned with the supplies, he asked for the office staff to pay for the cab and the supplies. They did pay for the cab, but told him the manager would be able to reimburse him for the first aid supplies (which were less than $20) the next morning.
When he spoke to the manager the next morning, he told Chris that the staff had done the wrong thing and should have told him to go to a medical center the night before and pay for all associated costs himself.
Then he should contact their corporate office and they would reimburse him...which we did but no one there can be bothered to take or return our call. So basically, we were expected to be out of pocket for hundreds of dollars (most if it unnecessary since it didn't appear to need stitches) at the emergency room plus who knows how many hours of waiting in the middle of the night while on a working vacation, and we MIGHT be reimbursed someday, assuming someone eventually returns our calls. All because the manager wouldn't reimburse us $20 out of petty cash after HIS staff admittedly screwed up. ("Screwed up" by helping my husband at all, I suppose.)
In the meantime (three days later--we are staying an additional two days), they have made no attempt to change out the mattress or move us to another room. Instead, without alerting us to it, they came in the room and snipped the end that stuck out. Of course, once a spring is shot, it deteriorates rapidly so the snipped end was poking out a bit again before we left. So it awaits the next occupant of the room, who may need more than gauze pads, antibiotic ointment, and surgical tape. I cringe to think of a toddler stumbling into that piece of medal.
BTW, it's room 159, so if you still choose to go there, make sure you aren't in that room. We worry that the next accident will be far worse. But the Good Nite Inn apparently doesn't.
Thank goodness for free legal aid at work.
692 H St, Chula Vista
150 Bonita Road, Chula Vista
632 E Street, Chula Vista
4550 Main Street, Otay Valley, Chula Vista
Latest Chula Vista hotel reviews
We've found that other people looking for this hotel also know it by these names:
Address: 225 Bay Boulevard, Chula Vista, California, 91910, United States