More about Hilton Orange County/Costa Mesa
Great property, excellent service!
The room was very clean and quiet, the bed very comfortable. The lobby was spectacular and I found the presence of a rent-a-car office at the hotel very convenient. Great experience. I would definitely recommend to friends.
Good hotel - Service was o.k.
Stayed with my boyfriend at the Hilton for two nights (we are in our early 30s). It is about 1.5 hours from San Diego - definetly vist La Jolla while in the area. Hotel has been renovated..try to get an upgrade to the 7th floor (free breakfast and hot appetizers) Location is close to South Coast Plaza (excellent shopping)..Newport Beach and Irvine are not too far away (Irvine Specturm was fun - good restasurants and shopping) Concierge could have been more helpful-we also stayed at the Marriott Del Mar - that was a step above.
Just got back from a five day conference at the Costa Mesa Hilton. The room was nice as far as spaciousness and furniture was concerned. However, the bathroom had hair in it from a previous guest, and there was an open safety pin on the floor (luckily I didn't step on it!) My climate control vent rattled very loudly when it was circulating air. I just shut it off as I did not require air conditionaing. Another conference participant told me her room was filthy and she was having a difficult time getting housekeeping to clean it.
The restaurant is overpriced for the quality of the food -- your paying for the Hilton name. Luckily, other restaurants are available in the immediate area. I highly recommend Angotei - a Japanese sushi bar. Excellent food and very affordable.
The gym facilties are average. They do not remove the used towels very often and every mornining they were in enormous heaps. There are also no cleaning products available to wipe down the equipment. There is also no area for stretching.
The conference facilities are great - that is obviously what this hotel was designed for.
My biggest complaint is that there is no free, or affordable, internet available on site. The Hilton charges $10 per day for internet (I would have had to pay $50 for my stay and I pay less than $40 for a month for high-speed service at home.) Luckily there is an internet cafe across the street with very affordable rates. This is the first hotel I have been to recently that does not provide internet access for free.
The hotel staff for the most part are professional and friendly, except the young men in front that are the valet parkers. I agree with a previous review that you feel like they are eyeing you and talking about you once you walk by.
I would stay here again to attend a conference, but I would never go for a vacation or recreational trip. I prefer hotels with a little more personality.
Overall Nice Hotel
Going into this hotel, I really didn't know what to expect. Our plan was to visit most of the beach cities and hang out at the beach. However, we found that most hotels in Newport were way out of our price rang. Thats when we came along the Hilton at Hotwire, $100.00 bucks a night so we said what the heck.
Let me tell you, this place exceeded my expectations. The entrance into the lobby is very nice, just don't come in expecting the Ritz but it's better the all of the holiday Inn's, Radisons, Double Trees I have stayed at. The place has a nice bar in it for some cocktails and you can order food right from the bar (food was average).
The glass elivators going up to the room were a really nice feature, gave you a great view of the property. The place also has a very nice heated pool a jacuzzi.
Now to the best part of the Hilton, the rooms! These things were freaking huge compared to your average room. We had the standard two queens and had plenty of space to move in and around them. We also had a nice chair, desk, and TV. The room also had a balcony which over looked the pool. This was great for a smoke like myself who doesnt like to smoke indoors, just walk right out on the balcony rather then having to head all the way downstairs.
The only bad thing I can think of was the parking -- they wanted $14.00 a day. There are ways out of this, for example, find out which convention is in town while you are there and tell the parking attendent that you are with them, that knocks the parking down to $6.00 a day. (Thanks to the parking attendent that let me in on that secret).
The room was about 5 minutes from Newport Beach and 15 minutes from Huntington. I would definetly stay here again and recomend it to people heading that way.
About what you'd expect
Stayed here one night on business. Had room overlooking pool and freeway (sort of noisy). Quiet hallways. As others have mentioned, $14 to park at this hotel is a ripoff. Close to OC Airport and South Coast Plaza shopping.
Nice stay, ammenities extra.
I enjoyed my stay at this hotel. It is an upscale well maintained property. The pool area, and restaraunts are very nice. My only complaint was having to pay $12.00 a day for parking, and $9.99 a day for in room internet access. To me that's like charging extra for pillows.
We stayed here from April 28th-30th. Our room was guaranteed for late arrival and was ready and clean when we arrived. We had a king bedded room with a balcony which was good because my husband could smoke on it. The bed was fabulous. The room looked to have been newly decorated and all the furnishings were modern. Liked the Crabtree and Evelyn amenities as well.
The location was superb. Our objective was to go to the Orange County Swap Meet, then Newport Beach for lunch and then to Angels Stadium for a baseball game. This hotel was conveniently located to all of those things and the airport. It literally took us like 10 minutes to get from the hotel to the airport on Sunday morning.
As far as the parking goes, we did not have to pay. Not sure why...I think our room rate must have included parking or maybe because I'm a Hilton Hhonors member. They just gave us a pass at the front desk and we showed it to the parking attendant every time we left the lot and I was never charged for it.
We would definitely stay at this hotel again.
Not adjacent to beaches
One of the features and highlights on the Hilton website is that this hotel is adjacent to beaches. This is not true. You must drive several miles to get to any of the beaches. The rooms were okay but the elevators extremely slow. Parking was $14 per day. I would not stay here again partially due to the false advertising as having beaches close by was important to me.
Overpriced average hotel.. $$$$$ PARKING $$$$
(OVERALL, I'd give this hotel 1.5 stars... )
Check in was smooth.
The gal was NOT very friendly at all.
She basically said about 10 words to me.
"Okay here you go..."
(ME... What room number?)
(ME...And how do I get there?)
"Elevator right behind you."
(okay, that's 11 words, and I might be forgetting something about a parking pass...)
Tired people at the front desk, I can handle...
But then, parking was difficult-- we ended up parking on the roof, and walking over to the elevator... But there wasn't a way to get INTO the hotel from there... So we walked over to another door in the parking structure, that luckly allowed us in with our hotel room key. Then we walked all of the way down the hallway to our room (pretty far distance). (with sleepy kids, and luggage)
Once in the hotel room, we realized that the previous guest must have disregarded the "NO-SMOKING" policy for this particular room... But we were tooooo tired to go complain, and TRY to get another room.
The bathroom was not very clean AT ALL. There were spots on the floor, that looked like the maids had not even bothered cleaning it ONE BIT! (DISGUSTING!)
The spa also was dirty-- sand in there, and whatnot.
The beds were fine... so I must say that helped, that we got a good night sleep, so in the morning I wasn't cranky enough to go complain about our dislikes.
I went to get a coffee at the "WE PROUDLY SERVE STARBUCKS" coffee shop (which is NOT a Starbucks...)
and paid $2.95 for a regular cup of coffee (no frills, just black coffee)... and the girl didn't even fill it up all of the way. When I took my first sip, I realized that I must have gotten the BOTTOM of the BARREL of their proudly served Starbucks coffee... It was old tasting, and terrible. I never dreamed that I would dump out $2.00 worth of coffee... but I had to do it. It was that bad!!!!
The hallways were dark, and the carpet seemed grungy... There is NO air circulation it seems in there.
The window (in our 2nd floor room) was a very narrow small window, so it felt VERY dark and almost like a CAVE.
There is really nothing very upscale about this hotel.
The lobby is pretty-- nice marble looking tile and all... but the rooms are very typical hotel rooms... nothing fancy and as I mentioned, DIRTY BATHROOM!!!
I spent way more than I think this hotel is worth, at $60 + hotel room tax ($14.00) plus another $14 for parking... total of almost $90. To me that is WAY OVERPRICED for this hotel.
The location is okay-- close, yes to very many places.... but also very close to the freeway, so a bit noisy.
Overall, I will not go again to stay for a vacation trip at this hotel.
I do not recommend it, unless it is just for business, and if you get a GREAT rate. (try Priceline).
A little disappointing this time around...
I stayed at the HIlton over a year ago, so we stayed again this time (July 2006).
I was disappointed because the "Executive Floor", the level where you get free breakfast went way down.
The quality and quantity wasnt at all like it used to be. There were only muffins, box cereals and fruits and juices. I would think for paying the extra price that you pay for that floor, the breakfast would have more than that.
My husband also specifically asked if his parking would be validated.. The front desk said yes, gave him a ticket and said "this is what you need" At the end of our trip, the parking staff tried to get us to pay even after we showed him the ticket. Then he asked for our receipt which we showed him (he said it didnt say parking on the receipt)and he still tried to get us to pay for parking which was VERY expensive.
When we made the reservation, I asked front desk over the phone if we could have late check out and pay a little more. She said it wouldnt be a problem, just to talk to the front desk when we arrive. So I made the reservation, got there and asked about the late checkout and we were told no. It was done politely, but still it was very frustrating.
Needless to say, the stay at the Hilton was more disappointing than pleasurable.