Starlight Inn

18382 Beach Boulevard, Huntington Beach, California, 92648, United States
#17 of 17 hotels in Huntington Beach
Terrible (1.0 out of 5.0) 1 review
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chinaandcalifornia's Profile Photo

Customer Service from Hell!

Terrible (1.0 of 5.0 stars)
by written on November 8, 2012

I am in my room here ecstatic to be warning fellow travellers to avoid these liars and thieves. I use the internet constantly in my business and went to several hotels prior to choosing describing I MUST have good quality internet at all times. I was told by Nima it never had any problems so I decided to rent 1 week here. from the very first day it was horrible...they of course proclaimed shock and ignorance and promised to get it fixed for me asap. 1 week later it has improved but still sucks! I told Nima's husband I used to be in the internet business and would help him find a better solution in exchange for some free nights.....he said he needed talk to his manager but welcomed my help and would do his best. It was just lies to keep me here all week as they did not want to have to pay my days i had pre-paid if I left. I had to sign up for a 1 YEAR $300 data plan to hook my laptop up to my cell phone to ensure I did not lose anymore business,,,,,,,again was promised 1 extra night for my trouble and expense....amnother lie.

I am on the 3rd floor....I have to borrow the pest spray almost daily to kill the armies of ants that attack even the smallest crumb in the room! They won't even clean up the ant trails i am forced to kill!

1ST 3 NIGHTS I had the pleasure of having 2 UK drugs dealers dealing from there room next door drom 11pm to 4am every night....again the people in charge here claim ignorance. Fun listening to a metal door opening and closing hundreds of times every night!

I have been in 1 star hotels in rural China that had better customer service and cleaner rooms!

AVOID THIS PLACE LIKE THE PLAGUE!!!

Unique Quality: no pool
no customer service
no laundry
no cleanliness

Nearby Starlight Inn

Amenities at Starlight Inn

  • Free High Speed Internet

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