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An insult to historic ocean liners
I am a travel agent, and decided to give the Queen Mary Hotel a try for one night on my way back from Hawaii. I was truly disappointed in the total lack of customer service. Since this is the original QM ship, I pictured an experience as if I would have cruised on her in the heyday.
It was anything but. There was nobody to help me with my bags at 10pm when I checked in. The clerk was at best distracted and totally uninterested in helping me. I booked the smallest and cheapest room so I wasn't expecting much. As far as preservation goes, the QM herself is excellent. The bath contained the original fixtures although they had installed modern equipment for use. The bed was okay, not anything to write home about. Carpets were filthy. I wanted to go on guided tours of the ship the next morning. I had to ask 3 different people where the ticket desk was, and not all the tour times are posted. There arent any signs so you never know where you are supposed to go. The tour guides themselves couldnt answer basic questions about the hotel's or tours operation schedule. The gift shops lacked anything interesting. After paying for my night aboard, I wasnt motivated to spend any more money.
The dishes at the Promenade Cafe were dirty and the service there was lackluster. It is a real shame that the staff do not take pride in working on board. Their lack of enthusiasm is a total insult to the QM's legacy.
Queen Mary, Long beach, California
The Bridge, Queen Mary, Long Beach, CA
The Queen Mary Hotel
The Queen Mary "Hotel"
