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Run away!
Even if you have a pre-paid, non-refundable reservation - run the opposite direction. We had two rooms, so we know this wasn't just a fluke. Following is just a "short-list" of incidents . . .
1) Misrepresenting how close they are to attractions (check maps closely!)
2) Black fuzzy mold in bathroom (Ceiling, floor tile, walls)
3) Carpet in room wet (at least six feet into the room)
4) Pool green with algae (we were told it was too cold to swim anyway!)
5) Zero noise insulation
6) Refusal to allow more than two pillows per room per night (you can trade your dirty ones in for new ones each day)
7) Cigarette burns in our dirty bedspread in the non-smoking room
8) No heating or cooling allowed when temp is between 65 and 75 (they will loan you a fan for your room if your hot - and a space heater if you are cold!)
9) On our third night there (new year's eve!) someone walked in our room at 8:00 p.m. IT HAD BEEN GIVEN TO THEM! Thankfully, we happened to be in our room, and the people it was rented to were as appalled as we were.
10) Non-existent managament
11) Concern for safety
12) No extra towels "allowed" - yes, they actually use this word! We were not "allowed" to have extra towels, like we were some small children asking for more candy!
13) A general SCUZZY feeling throughout the hotel.
Whenever we would tell someone what hotel we were at they would get a very perplexed look on their faces - as if there was some secret we didn't know about.
I have plenty of photos, and a longer list - please feel free to contact me at zerostarsforramada@yahoo.com.
Please keep in mind - if it weren't New Year's Eve and Rose Bowl weekend - we'd have been out of there in five minutes. Unfortunately - everything was completely booked throughout the city. We even had other hotels who toko pity on us communicating with each other trying to get us combined 3 nights of rooms. This was truly the worst hotel I have ever stayed at - and in combination with the lack of interest in even addressing the issues - I'm sure it was the worst one we will ever experience. The lack of courtesy and customer service by both the staff and Ramada itself was unbelievable. Never a Ramada again!
Spare yourselves (especially if you have children). If you have any doubts please contact me for photos just to be sure this isn't an exaggerated effort. If anything, our disgust is understated. This is the Bates Motel/Motel He**/and any other creepy, dirty place you can think of all rolled into one!
