More about InterContinental Century City Los Angeles
Avoid avoid avoid
by TripAdvisor Member NY39traveler
Apparently Intercontinental recently acquired this property from Hyatt: whether due to this transition or not, the hotel ruined our stay in LA with bumbles, shoddiness and sheer incompetence.
We needed a suite to fit a third person on a pull-out couch. Our "suite" (no larger than the hotel's standard guest room) had a pull-out couch clearly from another generation -- with so many gaping holes that the mattress broke through the bottom. We tried several times to get managers to address both this issue and other smaller annoyances (feather pillows we specifically asked be removed due to allergies, missing towels, plugs that didn't work, etc.), but our calls got nowhere. Seeing no other alternative for the first night, our third guest folded up the bed and spent the night alternating between the floor and a chair.
The next morning, we tried to confront the management -- quite a feat given the layers of staff -- and it took a public scene to get access to an assistant manager and a commitment either to change our room or swap out the fold-out couch. That day they swapped out the couch, but in the process ruined the wall in the room and hallway so badly that when we returned to our room that night, we were confronted with WET PAINT signs: the walls inside and out were coated with fresh paint and the smell of lacquer wafted through the room. To boot, the rest of the room was not made up and furniture was strewn about, moved to accommodate movers and painters but not replaced. We tried to relocate but couldn't -- the hotel was full -- and it took two more calls even to get the room made up and a fan delivered to help clear the paint fumes.
The second day, the housekeeping staff did not come at all, and when we called to ask for service, we were told that staff were on break and we should call back in an hour. By then we were irate and publicly demanded to see the manager. When we saw him, he disclaimed knowing anything about our situation or even the name of the persons we'd spoken with over the prior days. (Either the "assistant manager" had misrepresented his name or the manager was lying.)
For our pains we got a lunch taken off our bill. We asked to have the first night rebated (for the guest who slept on the floor) and were flatly denied.
We've stayed at fine hotels including Intercontinentals around the globe. The Intercontinental Century City will never be on our itinerary again.
Stayed In Luxury King suite # 1516
by TripAdvisor Member spurg
As an IC royal Amb, we booked this Luxury King suite for our seventh anniversary. It was 1200 square feet, 2 bathrooms, dinning area, living area and large king bed area. 2 person shower, bidet in master bath, large tub and double sink with views and balconies in all rooms.
You are looking west over the Fox backlot towards the ocean. This property is a former park hyatt.
Mini bar was well stocked with a split of white, red and various sodas, waters, mixers, redbull, vodkas and whiskys.
Wife felt the service was lacking as she asked for glasses and they were never delivered. She also complained that there was only one robe in the closet.
I would give it excellent raings and a great value for the money with 2 caveatsL Valet parking is 30$ and a room service burger is 25$
The car service, house car is a nice new mercedes and would recommend.
So much better than you think!
by TripAdvisor Member Foodfan79
This is a great hotel to check out if you're staying in LA. I live in San Diego and go up to LA every few weeks, and always try a different hotel when I'm up there. The Intercontinental was one of the best I've stayed at, and I got it for $130/night on Priceline! I was quite surprised with the quality of the amenities, and the fact that the gym is not only nice, but it's free! The pool is spectacular, and our room had a great balcony with table/chairs with an amazing view. I sat out there for 2 hours just enjoying the scnenery and sunny day. Kudos to the Intercontinental for giving their rooms such incredible beds, very nice bathrooms (with separate shower), and excellent views!
HIGHLY RECOMMENDED!
Quality Stay...
by A TripAdvisor Member
I drove up to LA for the night (June 1st, 2007) & booked this hotel through Priceline. I got a really quality rate, definitely a good deal.
From my limited time I spent at the hotel I found it to be a quality 4-star hotel. I was not able to use any amenities at the hotel but the staff was very friendly and upon check-in we were give a small suite with a living room which was quite nice.
The decor and bathrooms was typical for a standard US 4-star hotel, nice marble countertops, very clean, nice shower. The parking is expensive at 30/day but this is LA so no one should be surprised.
Also the hotel is in a good location just minutes from Santa Monica Blvd., West Hollywood & Beverly Hills. Based on my experience I would recommend this hotel.
Best Hotel Ever!
by TripAdvisor Member Globe_Trakker
This was the best hotel ever! I used my points, and got a suite... and how sweet it was! I loved the separate living area, and the bedroom is just fab! Didn't realize it changed hands... no matter, i will stay there again...
Good Hotel But AVOID the 3rd floor if you do not Smoke
by TripAdvisor Member Sungirlxxxx
Booked through Priceline and got a great rate $110 per night. Problem at check in however, we had 3 rooms for 2 nights and in such a huge hotel on a weekend, desk clerk could not find even 2 rooms next to each other, and as my kids were to be in one this was upsetting. He offered 3 rooms on 3 separate high floors with great views, my parents took one on the 11th, and eventually offered us 2 on the 3rd floor close by , not next to, so my hubby and kids took these.
The rooms all suites which for Priceline had to be an upgrade were awesome, separte living area, ours and my moms were corner suites so a huge balcony. If we all had higher floors rooms I would have no complaints, however the 3rd floor , as soon as one stepped out of the elevator Reeked of smoke and our corner suite was so bad we had to sleep with the doors open . Kids and I are all Asthmatics and all ended up needing our inhalers which we had not needed since December. The next day the housekeeper sprayed a deodoriser and left it with us to use.
I am not sure if its because we were Priceline customers and they felt we were given suites(we did not ask for upgrades) or if Front desk just was being difficult, but the service staff on enquiry did tell me the hotel was not full.Front desk insisted it was a non smoking floor but my hubby a former smoker and others on the floor thought it was smoke.
Valet parking is pricey but this is LA. Breakfast though plentiful for 6 of us was $149, but convenient.
Location :Great as we had a rental. Easy to get to from LAX, about 20 minutes, close to Rodeo drive 5 mins by car, close to Hollywood , 10-15 mins. by car. Traffic on the weekend was minimal for LA so it was great to access Santa Monica, and Anaheim as well.
A great rate for a good hotel, but for us I will have to stick to smoke free Marriotts from now on, even though my experience with Priceline was great.
I would certainly recommend this property to those who have no issues with smoke free floors or not.
Pretty snazzy
by TripAdvisor Member interviewtraveler
The hotel is situated in a great part of LA right next to Beverly Hills and across the street from an upscale outdoor shopping mall with lots of nice shops and a Gelson's supermarket. The staff was friendly, and the interior decor is nice and modern. The rooms are pretty luxurious. My room had a balcony that overlooked the pool area, which is also beautifully designed. The new X Bar was a nice nighttime hangout area, and the pool area was very relaxing. The only minor downside was that internet access in the rooms was not included. Overall, I really enjoyed my stay here.
Great hotel
by TripAdvisor Member jsmOklahomaCity
Stayed at the property several times when it was a Park Hyatt. haven't stayed since change to new managment, but assume it will continue to be great hotel. It is located in convenient area, service was great and food was good as well. Hotel provided complentary mercedes limo. for travel to and from dinner. also provided good restaurant recommendations. First class hotel.
nice, but a bit tired
by TripAdvisor Member awdub
Short summary: this is a nice hotel - the decor is a bit tired, and the restaurant is seriously subpar, but I'll certainly stay here again.
More details: the hotel seems to date from the late 80's to early 90's, and probably hasn't been seriously redone since then. The location is decent - in Century City, but just far enough south to make the walk to the rest of Century City a bit of a hike. There didn't always seem to be enough valet staff around, but it didn't appear to be creating serious issues. Check-in and check-out were fast and easy, and front desk service was quite good. The common spaces were comfortable and very well maintained.
I had a suite - not huge, but a very good size. Most of the rooms appear to have balconies big enough for two chairs, but this particular room was on a corner with balconies on two sides and wraparound floor to ceiling windows/sliding doors. It was one of the brightest, airiest hotel rooms I've ever seen - very nice and comfortable. The views of downtown LA were spectacular. Moreover, there was a planter outside with wonderfully fragrant flowers - there was a bit too much traffic noise outside to keep the sliding doors open, but I would otherwise have been tempted.
The only real issue was that the room - although it was immaculately clean - was a bit worn. Decor was in mustardy yellows and greens, and the olive corduroy couch and headboard were tough on the eyes. All of the wooden furniture in the suite had small scratches and nicks. Another minor issue was that the downstairs restaurant (which was extremely empty) had poor to mediocre food at very high prices ($40/entree). I certainly wouldn't go to the restaurant again.
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