Great service, bed and parking,but had its cracks too.
by TripAdvisor Member Whiteshoes
The Sheraton was a great hotel. The beds and service were awesome. My family and I were tired from the plane ride when we checked in. The front desk was very accomadating and fast. The valet was very very good. They remembered our name by the second day. Yes, parking is expensive. But then again, this is L.A. and all parking is expensive. We were happy to find great room service. The following morning we ordered breakfast it was really good After a long day on the town, we came back and found that the room was krispy clean. We had a good night sleep then went next door into the mall. The mall was disgusting.There were large number of homeless people using the bathrooms. Not a safe environment. Overall the stay, was very pleasant minus the huge amounts of homeless people in the mall.
Great room; decent location
by TripAdvisor Member S0CalTraveler
My husband and I decided to explore downtown LA for the weekend and got a great deal on a room, which proved to be huge, clean and the king-sized bed just as "heavenly" as billed. We loved everything about it. There is a restaurant that opens from both the hotel and the mall that's attached to it. But we opted for an underground pub down the street for dinner and a nearby IHOP for the next day's breakfast. Many recommended cafes were closed on weekends.
The hotel's in a great location for tourists. Not only is it within walking distance of major attractions, such as Disney Hall and the MOCA on Grand Ave, but it's also equidistant to the Staples Center on Figueroa in the other direction. We took in both museums and a Lakers game, so that was ideal. Best of all if you aren't into walking, there's a subway station just across the street that was extremely easy to navigate. You buy a one-way or round-trip ticket and then head to either the blue or red train lines, where it's easy to figure out which direction to take. You can easily head into Hollywood and back using the transit system.
Hotel staff was very nice. After reading reviews here about the price and hassles with parking, we opted to take the train to and from Union Station. Very easy commute by Metro train.
If you aren't familiar with big-city downtowns, the homeless situation might affect you. There's a different vibe to this area on weekends, and you do have to be mindful of your surroundings. But the same holds true for most other major cities' urban cores. Perhaps because of the homeless, you can't use the restrooms on the lobby level without a room key card. Keep that in mind.
Great Bed, Great Service, had better parking
by TripAdvisor Member JALU3
My wife and myself decided to take a quick day trip to LA from San Diego, and found this 4 star hotel on a travel website. After a short (2 hour) drive we pulled into Downtown LA and after only a short drive from I-110 we were able to find the hotel easily, checking in after 2000.
Once there we found the room spacious, but the restroom with much to be desired. The bed was soft and supple, and there was more then enough room for all our lougage. Ontop of that we found the front desk staff to be kind and helpful. When they observed that we were over booked they provided us with the information to get the additonal bookings cancelled and refunded. When we asked for a good place to eat, even after 2300 they pointed us towards a local, nearby, and hearty eatery. On top of that we were booked into a corner room, with a wonderful view.
The only thing to be wanted were better parking facilities. The Hotel, which is part of a department store and office building set up, shares its parking facilities with its neighboors. Therefore, if one chooses to Self Park there is high traffic that your vehicle is subject too. Furthermore, they state that they are experiencing difficulty with their parking system, which parking is usually covered as part of your stay; thus one can incur a small charge for parking.
However, because of this set-up it could prove to be advantagous as well. For withint eh small shopping area are multiple specialty stores that one would not normally find as part of your hotel experience.
I would be more then happy to refer others to this hotel if they continue with the wonderful customer service.
An enjoyable stay!
by TripAdvisor Member AULV_07
Stayed here on business travel for 3 nights in a corner unit that had a wonderful view of the surrounding L.A. Downtown hi-rises. Very clean, well appointed, and the bed was super comfortable!
Hotel provides in-room complimentary bottled water & newspaper each day along with quality toiletries, plenty of nice towels and comfy pillows. Had a huge closet - triple of what I actually needed. Guest services, the lobby, the sundry store and the dining were all top notch! Would absolutely stay here again =)
standard convention-type hotel, nothing special
by TripAdvisor Member n.balba
Stayed here for one night. General impression is that this is your typical box-standard business/convention hotel that benefits from location and the brand but has no personality of its own. Nice beds, but rooms seem a little aged. The service was fine, and the two room service orders I placed were both delivered very quickly in less then 5 minutes.
Convienent location
by TripAdvisor Member ernielim0216
The hotel is not bad. It was a convenient place for me because my friends live in downtown.
Pros:
1) Not to expensive.
2) Location is convenient if you have stuff to do in downtown or Korea town. It is also located right near the 110 and the 10 so you can pretty much get anywhere from here.
3) Nice lobby with a great bar.
4) For those that like to go shopping at Macy's its located in the same building.
Cons:
1) Self parking you have to go up to the 4th floor in this huge circle. It can make a person quite dizzy.
2) The charge for a late checkout past 1pm.
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