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Hotel Class: 
4 Stars - 356 Opinions
1 Old Bayshore Hwy, Millbrae, CA 94030
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of people enjoy staying here
356 Opinions
During a recent stay at this hotel, September 13-16, 2005, I did not have a good experience. Room was overpriced ($149), so was parking ($14), and high speed ($12). Overall staff attitude was poor, carpets in room were dirty, furniture chipped, towels were ragged, baathtub chipped. It looked like the hotel in general was in need of some serious upkeep. There are other choices in this area that would be a better value.
I recently had a quick business trip to Sunnyvale so I decided to stay near SFO. I got a rate of $154 at the Westin through a travel website, although I didn't know the hotel brand at the time of purchase. I was pleasently surprised to find out it was the Westin. But after reading some of the previous reviews, I was a bit worried. I shouldn't have been worried at all. Noise problems some wrote about were non-existent. The room was as quite as could be. I had a view of the bay and the runway, was able to see all the planes land, but didn't hear a peep or even tremble. The heavenly bed was fantastic. The shower too. I also took advantage of the indoor pool after my meal.
The negatives: The cost to get internet access in the room was an unbelievable $16! But wireless was free in the lobby, so I took advantage of that. I thought the restaurant prices were a tad high for average hotel food. Worse, there are no options nearby. Not being from California, and knowing an In-and-Out was on the other side of the highway, I went ahead and walked accross (there is an overpass). It took me ten minutes both ways, and I don't recommend it for everyone (after dark), although it wasn't as bad as I thought it would be. The Burger was great. Finally, I was hoping the restaurant would have had a breakfast buffet option but one can only order a la carte.
Overall, the service and friendliness of the staff was very good. I recommend the hotel to any business traveler and I plan on returning myself.
I was there for a conference and never left the hotel. Enjoyed the dual shower-head, nice bed, and other amenities. The indoor pool and jacuzzi are especially nice. The staff was friendly and helpful, and it's a good place for business travelers to lodge. Overall, the food was pretty good, though pricy. I would stay again.
I guess you would expect more from a Westin. This one is a mixed bag. Like other Starwood hotels in the San Francisco area (i.e. the Sheraton Gateway and the Four Points in San Rafael) it is an old property hardly kept up to today's standards. Rooms are painted in dark colors, carpets spotty, furniture chipped, bathrooms too small, bad lighting everywhere except in hallways. But on the other hand you will find the Heavenly Bed, one of the most comfortable hotel beds around, and the best shower head I had in a long time. If you like to watch TV in your room: go elsewhere! The night before we stayed in a Holiday Inn Express in West Sacramento where we had a choice of 79 channels. At the Westin there are a mere 20 after deducting the ones that have nearly no reception. Also: the advertised soundproof windows let in a lot of airport noise (starting jet engines) which can really bother you if you are a light sleeper (ask for a room on the back side). We experienced a lot of inattentive service from the bellmen.
Tripadvisor reviews I read before my trip were right on target. The Westin name sets high expectations, many of which are not met or exceeded at this hotel. The reception is open, wide and nicely decorated, floors and rooms seem worn, chips are everywhere but still holding a 3 star rating for the place; the bed is not heavenly at all compared to other real Westins, the rooms feel dark and small (even after I was assigned to the SPG floor). Because is right across the airport and next to a busy take-off zone, noise will be heard but in my opinion not to the point to prevent you from sleeping or resting. It has really easy and convenient access to major highways and is perfectly located if you are going to Mountain View in the south or to SF in the north, it's only 15 mins away from downtown. Don't expect to find nice restaurants around, but to my surprise, it felt safe looking for a fast food place at night.
Pretty much you get whay you paid, for less than $100 a night it wasn't bad at all, but it wasn't a real Westin either. If you are on a budget -like I was on this particular trip- this hotel might meet your needs just fine, but since many people visiting tripadvisor likes to get the best form their visits, I'd recommend staying much closer to the city.
I had to stay here for 2 weeks for business. When I first got my itinerary, and saw Westin, I assumed it would be a great stay. I was wrong. The hotel is just ok. An average airport hotel, not a true Westin. The rooms are clean and nice, but the staff is not as responsive as I have come to know at other Westins. Don't get me started about the restaurant. There is nothing really close by, so I had to eat at the restuarant a lot. How do you screw up a hambrger? And forget about room service.
Also- check in early, and get a higher floor. The hotel puts the airline staff on the 3rd and 4th floors, so it gets quite noisy at 4am (doors slamming, showers turned on, etc.) The earlier you check in, the higher the floor. I asked to change rooms, but it took a couple of days, since I requested after I got back from my meetings, and the higher floors would be taken.
They do have a nice pool, and there are meeting rooms, but there are a nicer hotels right up the street.
Don't be fooled - the Westin name may be on the outside of the building, and on your bill when you check out, but apart from that it does not live up to the Westin/Starwood standards.
The prices are reasonable, but you really have to upgrade to the 6th/7th floors to get the better rooms and views, and they are more expensive. Then you add in $15 for parking (scandalous) and $12 for internet in the room (come on Westin, you can stay at a Holiday In Express and get this for free!) and it adds up to a very expensive stay in an otherwise average hotel.
I can't complain about the room - decoration was nice, and the bed is great. Fitness room and pool are also nice, but just not up to par with the usual offerings from this chain.
The restaurant menu is somewhat limited, and they could not even cook a pizza very well.
My recommendation - if you need somewhere close to the airport and are having to pay for the room yourself (i.e. you are not on business), try somewhere else.
We stayed there for 3 nights and for the most part had a really nice time there. The hotel is in a great location,...very close to the airport so easy to commute there either with the free 24 hour shuttle or driving. We had a standard kingsize bedroom that was quite nice, had all the usual Westin sheets including robes. Room service was very quick for the extra pillows and breakfast that we ate in our room. The food was good. The only problem was the lady taking our room service order over the phone was a bit rude and she missed an item that we ordered on both room service occassions. I think it's only an isolated person since everyone else was great. The doorman and the outside valet guys were great! One of them even had ice cold bottles of water for us when we returned after our run along the bay trail which runs along the waterfront where the Westin is.
There is a small little gift shop that sells starbucks coffee and travelling essentials that closes at 9pm. There's a pool, a bar and a restaurant (looked more like an upscale diner). We ate out of the hotel as there are many restaurants close by. The hotel needs a little of an upgrade as there is some noticeble wear in places, but overall, still a good Westin hotel. For those of you that like complete silence, you might want to stay somewhere else as you'll hear some planes as they depart the airport. It's more like background noise so it didn't bother us at all.
Don't expect the Taj Mahal or Buckingham Palace, but you'll get a good, clean and comfortable stay, good people and a great location.
We would definitely stay there again!
The Westin was the only hotel that had a vacancy AND sent out a free shuttle for me in the middle of the night (nearly 2 a.m.) when I was stranded at the airport due to a missed connection. Bravo! Their beautiful lobby was a welcome sight, as was the Heavenly Bed, which was indeed, heavenly. But unfortunately, my praises end there. At $159 a night, I expected a little more. There is no wireless internet in the room. The cost for an ethernet connection was $13 a day. The only wireless area is the front lobby, but internet access is also at a fee. The shampoo/conditioner and soap were of a cheap quality. There was no bathrobe. No free breakfast. I had been separated from my luggage and when I requested certain toiletries, the night clerk simply said the gift shop was closed and there was nothing she could do for me. But when I asked again in the morning, the morning clerk opened a drawer at the front desk filled with toothbrushes, razors and other items. Then at 9 a.m., on my way back to my room (sans breakfast, but with my stash of toiletries), a maid asked me what time I was leaving. Staying at a Westin should be more pleasant than this. Instead, I felt nickle-and-dimed to death. If not for the shuttle, I would have preferred the Hilton at $109 a night, including free breakfast.
My husband and I got married at this hotel in January 2006. I had attended several conferences at the site and was at the top of my list when I got engaged.
From the very beginning, Vicki Idzal, the catering manager, was friendly and acoomodating. She and her staff worked very hard to meet all our needs. My dream wedding became a reality largely due to them.
All of our guests loved staying at the hotel and were pleasantly surprised that an "airport hotel" was so nice. Many of them commented how they enjoyed watching the planes land at the airport from their rooms and took early morning walks on the path on the bike path along the bay.
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Address: 1 Old Bayshore Hwy, Millbrae, CA 94030
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