Avoid joining Castello di Amorosa's wine club! by cakayak
After enjoying the ambiance of Darryl Sattui's latest attraction - Castello di Amorosa, we joined their wine club. We were promised all sorts of invitations to private events, etc. which is why we joined (as it certainly wasn't for their wines!). Upon joining, we were told we'd receive more information shortly, but 2 months and 4 unreturned phone calls/emails, I suddenly had a $150 charge on my Visa. When I tried yet again to contact the winery, finally someone returned my call to say that the wine club wasn't really staffed, thus the no reply!!! Is this really the way to attract customers? What the heck kind of club promises all these benefits and then doesn't deliver? To say nothing of the fact that I was charged for wine that didn't even ship. (The winery had generated an email saying my wines were en route, but when I contacted UPS, they said they hadn't even received the wines yet from the winery!!) So, I've been charged to join a club that doesn't really exist (since it's not actually staffed), incurred $150 for wines that haven't even shipped nor is there any status being provided by the winery, and still, no apology offered by the winery. Clearly, Darryl Sattui has found the ideal way to pay for his billion dollar castle - - by robbing customers!!!
