More about The Meritage Resort and Spa Napa
Last Impression
by TripAdvisor Member lornacsr
My daughter and I are staying at the Meritage/Vino Bello Resort for a week while we attend a class at the CIA culinary school. Upon arrival, we were impressed with the one-bedroom suite. Nice kitchen, granite counters, stainless appliances. I have to agree with others, though, that the A/C is noisy, and even with the A/C on, the room was extremely hot at night, so had trouble sleeping. Also, even though the bed looks very nice, the mattress was too soft and lumpy and I woke up with neck and back pain. My daughter slept on the sleeper sofa, which was even worse. We traded places, and she woke up, saying she felt crippled after sleeping in the bed. So there is really no comfortable place to sleep.
We ate at lunch at the Siena restaurant twice, because it was convenient and we have been pressed for time. We had a chat with our server the first day about ordering room service, and how great it was that it was 24 hours a day. She agreed and recommended their pizzas when we got in from class. Well, we called for room service and were told that the kitchen was closed at 10 p.m. Also, when we had lunch at the Siena, service was extremely slow and I had to ask the server to bring us our check when she brought dessert for fear we would not get out of there in time to make it to our class.
Also, when we returned back from class at 10 p.m., there was a rather large puddle of water in the entryway. Engineering was sent up here and told us that it was condensation from the A/C. I have never seen so much condensation from an A/C unit in my life.
As others have mentioned, yes, it is in an industrial park, no stores, no service stations, pretty much in the middle of nowhere. First impression was great!!! Last impression...NOT SO GOOD!
Loved the Meritage
by TripAdvisor Member jenlee
My boyfriend and I stayed at the Meritage during 12/16-12/18. We are Timeshare owners and absolutely fell in love with the place! The place is considerably new and everything inside the hotel is fresh and clean. The staff & service were exceptional. We were in Room 222, it was a superior room. There was a bottle of Wine, some soda, and water when we first arrived into our room. The flat screen TV was a ncie plus. Bed was super comfortable. Restroom was spacious and they provided us with enough toiletries. Fitness Center was spacious, clean, & great. They have TV sets/headsets on every machine.
Cons: Wireless in room didn't seem to work, so we used their provided ethernet cord and connected to the internet. There is nothing around that hotel, so you WILL NEED to rent a car to take you to places where you can eat & shop (less than 5 mins away). The layout of the rooms is quite confusing. Finding our room on the 2nd floor was like trying to navigate through a maze. Some rooms were like hidden away in different corridors.
Excellent room & service
by TripAdvisor Member valuegirl
We stayed 1 night in 1 bedroom - excellent interiors (2 flat screen TVs, fireplace, jacuzzi in bedroom). Staff was very courteous & quick, despite having a big event. Kids loved watching movies rented free. Very convenient to have Washer/Dryer in the room. Breakfast is on the pricier side but restaurant has nice ambience (nice paintings of horses).
We would love to go back soon!
A "blend" of good and bad.
by TripAdvisor Member ImpressMeNow
My husband and I stayed at the Meritage over the weekend for a romantic pre-Valentine's getaway. It was a beautiful place, and we were hoping for the best, but the hotel failed to deliver. There is a lot that needs to be improved in order to claim that the Meritage is a "luxury resort".
We were checked into our room, which turns out was already occupied. The person helping us with our bags seemed oblivious to the personal items that were already in the room. The front desk apologized and upgraded our room to a suite. The "suite" room itself was no bigger than the first one, but did have a large balcony/patio with an grand view....of a dirt hillside. The landscaping has not been finished. Our balcony was also littered with construction equipment, plastic tarps, and so on. My husband and I had dinner reservations and so decided not to change rooms again because we didn't want to be late.
When we tried to retrieve our car from valet, there was confusion as to where it was parked and whether or not we had the right valet ticket. My husband got our keys from the attendant who originally helped us, found our car in the parking lot, and we ended up retrieving the car ourselves.
The next morning, despite the fact it was a Sunday, construction workers appeared on our patio, and proceeded to use the power tools at 9 AM. So much for a quiet breakfast in the room. :(
We went to Siena for breakfast and were pleased to see that there were only a handful of people in the restaurant. (We like to beat the crowds). Despite the low head count, our breakfast was VERY slow to be delivered. After 35 minutes of waiting, I asked the waitress what had happened to our meals. She suggested that we could eat from the buffet if we wanted to eat right away. She had a poor and dismissive attitude that followed with a weak excuse: "Well the chefs have to accomodate room service and the restaurant, and that's why it's taking so long. Forty-five minutes later I received my 2 eggs, over-easy, with potatoes and toast. Hooray. There was not much to choose from on the menu and I was very underwhelmed.
We returned to our room, there was still construction going on outside which prevented us from having any peace and quiet or privacy. After showering, I pulled one of the complimentary robes out of the closet and found a large (coffee?) stain on the front. Yuck. I was packed and ready to go well before check out time (which is a first for me).
Upon checkout, I was ready to voice my concerns about the construction and less than ideal service. However, I was not asked, and no one seem interested as to whether or not my husband and I enjoyed our stay. Oh well...
I'm sure that we could have found worse, but I'm also sure that we could have found better. The rooms are attractive and clean and even have a small mini-fridge. The shower has decent water pressure and the bathroom has very nice, double sinks That's about all the good things I can say. Perhaps it will improve over time, but I'm not that eager to come back and find out.
Not Again!
by TripAdvisor Member EMJPetaluma
My husband and I stayed here as we were attending my company's holiday party and thought it would also make a nice little getaway.
We arrived about an hour after check-in, and were told they were doing valet parking because they were going to have a large event that night. I told them that is why we were there, to attend the party. We drove up to the front and there was someone at the front door that told us again there was going to be a large event that night and it was going to get very busy, but we could just go ahead and park our car - no offer for valet, but no big deal as the parking lot was quite empty at that early hour. When we went to check in we were again told they were expecting a large party that night and again I told them that's why we were there.
When we made our reservation, we had requested an upstairs room, but at check-in our request was not acknowledged and we ended up with a first floor room, that was difficult to find - you need a map to navigate their strange hallways! Decided not to complain about our first floor room because of the incredible rate we got through my company. When we got to the room, we found a room service tray outside our door with dirty dishes, and thought perhaps the room was already occupied (we have since heard several stories of guest checking into an already occupied room), but no, it was empty. Mind you, check in is 3:00 or 4:00, check-out @ 11:00 or 12:00 - those dirty dishes were sitting there for 3 hours?! We figured we would go ahead and get ready for the party, the dishes should be gone when we headed out two hours later...right? No, they were still there! After coming back from the party about 5 hours later, guess what greeted us at the door? The same dirty dishes!! This time I called and they said oh, we'll send someone to get them- no real apologies.
The room itself - nice flat screen tv, comfortable bed, but the carpet was quite dirty and this in a hotel that's only been open a few months! The bathroom smelled like a locker room...like dirty socks - gross! We slept well in the comfy bed, but were awakened early by people stomping around upstairs (the very reason we always request an upper floor room). Ordered breakfast from room service, which took quite a while to get and when it arrived the waiter felt it necessary to explain that he was the only working as everyone else had called in due the rain and they didn't want to work - very unprofessional. The breakfast was okay... they got my order wrong, but I didn't want to wait another hour to get what I ordered, so I left it alone and ate what I got which was decent enough - albeit over-priced for the quality.
We actually couldn't wait to check out, and we're usually wanting to stay places until the last minute, but the room was small & claustrophic, not very clean - just not a place to relax.
On top of all this, when we arrived home I felt compelled to notify the manager of our poor experience so I drafted an e-mail and explained, very nicely, what our stay was like. I made allowances for the newness of the staff and said that I figured they just had some kinks to work out, and that as the manager he would probably like to know how our experience was, so they could make adjustments where needed. To this day, I have never received a reply of any sort. On top of that, I forwarded this message to the parent company, but it was never read. It appears that they are not too concerned with what their guest think, and even at the extremely discounted rate we paid, it was overpriced, and not somewhere I would stay again.
I hear the timeshare apartments are much nicer, but I'm not going back to find out!
A Clean and Comfortable Bed At the Right Price
by TripAdvisor Member Inshirence
My friend and I spent two comfortable nights at the Meritage early this month, and I'll admit that I was quite impressed at the overall value. It was clean as a whistle and the beddings were plush and soft. Although the decor and scenery were nothing to write home about, the ambiance inside was pleasant enough and the service we received at the front desk was wonderful. The cave was not yet completed, but it looked interesting from outside. When we first arrived, the front desk referred us to the concierge, who set about providing us with brochures and a map of wine country, along with a voucher booklet allowing us free tastings at several wineries up Rte. 29. She was so nice, I thought for a minute she would try to sell us a timeshare or something similar, but it turned out she was genuinely there to inform and make us feel welcome. Overall, I would say that this hotel is worth about $200 a night, about upper mid-range in terms of luxury, but we only paid $118 a night. That's a good value if you ask me, and for that reason alone I'd stay there again in a heartbeat. If I was on my honeymoon, I'd splurge and stay a mile down the road at the Carneros Inn, even though it's approximately five times as expensive. At the Meritage, I slept in a bed equally as comfortable, and that's all that mattered to me. After all, I really just needed a comfy spot to pass out after a long day of tastings.
Disappointed
by TripAdvisor Member LisaSanFrancisco
We stayed at the Meritage for two reasons: it was one of the only hotels in Napa that had availability and we could book a room for only one night rather than two as often required at the nicer resorts in Napa. The word "resort" in the title is deceiving . . . the hotel is located in the middle of a business park, there is no valet parking, the architecture itself is slightly above that of a comfort/holiday inn, there was no minibar in the room and the spa has yet to open. The service was poor as well. We requested an upper floor room and the person at the front desk was able to get us a room on the 2nd floor (the hotel is 3 stories). As he was checking us in, he proceeded to tell us that the hotel was overbooked and that they were having to shuttle people to the Marriott as they didn't have enough rooms available. Thankfully, we did not fall into the category of needing to be shuttled. We took the elevator to the room. We arrived in our room only to discover that it had 2 queen beds rather than the king we had requested. We went back to the front desk and explained the problem and they told us that according to our reservation that we had booked through Yahoo travel, we had requested a room with two beds. We knew that was not the case and had the confirmation from Yahoo to prove it. But, as the hotel was booked, they could not give us the room we had reserved. They did nothing to compensate us for the mixup. We decided to order from room service and looked through the resort guide left in our room. I turned to the section labeled "in room dining" and there was an inserted page that said "we are changing our menu, please call ext. ___ for information regarding menu items". When I called room service - it took approximately 25 rings before someone answered. When they finally did, I asked what menu items were available, and the gentleman on the other end was confused why I was asking. I explained to him the page in the resort guide and he told me that the menu had been finalized and there should have been one in the resort guide. Regardless, he listed the menu items which consisted of a few sandwiches, pizzas and salads. Very simple fare. In addition, the temperature of the water in the shower and sink in the bathroom never got hot. Just warm enough to barely be tolerable. Not sure if they are just trying to save in utility bills. We also received a call from the front desk confirming that we had ordered 4 bagged lunches for the following morning. Something we definitely had NOT requested. So, there was obvious confusion there. A few decent touches - the beds were comfortable, the plasma tv was nice, and there was a complimentary bottle of wine, water and sodas left in the room.
Meritage so underwhelming.
by TripAdvisor Member criticdesandiego
Boy was I underwhelmed at this "resort". One would think that a property charging $255 per night would warrant better, but my visit was fraught with problems from the outset. Our group meeting started at 2 pm but the hotel's check-in starts at 4 pm, so 250 attendees' bags piled up at the reception desk waiting for late check-in. When I finally got a room, I was told the hotel was oversold and run-off (me) was delegated to the sister timeshare property next door. Fellow guests experienced tepid water temperatures, no towels at check-in, uncleaned rooms, etc. This is so not a resort experience -- pools went unused, spa is not open yet ("construction delays") and the gym contains three cardio machines and a couple of weights. Jackhammers working on the "wine cave" woke my friends at 7 a.m. My room was located next to some raucous neighbors who, because of paper-thin walls, sounded like they were partying right in my room. I heard everything, and I mean everything -- moan for moan. The restaurant service was very poor, but food was okay. All in all, not a place I would ever visit again.
Las Vegas in Napa
by TripAdvisor Member WineryJim
We arrived late on Saturday, because of the late check-in policy. The room was clean and well appointed with a large screen LCD TV, high speed internet and plenty of pillows. Since it was late we went to dinner there are a lot of good restaurants in town. When we returned we went out to the hot tub for a soak. We were there maybe 20 mins. when the tub shut off for the night, I think it was 10:00 pm. Back to the room to turn in and watch TV. All night we could hear people in the hallway, water running, toilets flushing and the guy next door showering. At 2:00 AM the noise from someone pushing a food or bellmans cart was so loud it woke me up. At 6:00 AM we could hear the room attendants yelling to each other in the hall.
The next day, Sunday, we had the buffet breakfast in Siena, it was O.K. We spent the day in Napa. Came back took a tour and played some bocce ball then made reservations at Siena for dinner. The dinner was O.K. but not up to Napa standards. Sunday night again the walls were paper thin, we could hear guests on both sides. The place looks great, with a very comfortable lobby, but it's like the old Las Vegas hotel facades. It doesn't live up to the hype or the grand Tuscan facade that it looks like. I definitely would never pay what their asking for a night.
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