More about The Westin Verasa, Napa
A Westin in Napa with no knowledge of wine
One night stay
December 10th, 2008
Small little cul-de-sac, with large circle for valet parking
spg.com did not reflect an upgrade
I had called the hotel prior to arrival and they had my key packet ready
Was told I had an upgrade, upgraded to a junior suite (on a night that was less than 20% occupancy)
Do not know if the property upgrades to full suites, but not for me.
The Junior Suite was nice, though the bedroom was awkwardly placed and the bathroom has lots of wasted place that made it still feel small.
Wine bar: Closed upon arrival
Restaurant: Looks exciting, but also closed
Meeting areas: Very prevalent, almost too many
Location: A little too far for a nice walk from downtown
Facility: Modern, but feels a little like there is too much plastic
Wireless internet needs to have it's signal boosted. With 20% occupancy, I'm sure no one else was hogging the bandwidth. WiFi is included in the amentiy fee.
Parking: Valet only. I was on the phone with the bellman when I arrived, so that was speedy, but since there was only one person working the desk when I checked out at noon, it took them about 10 minutes to get the car.
Comparable properties: The Equinox, a LC property in Vermont, The Westin Nafsika/Astir Palace, Greece
Gym: Small, looks out on the patio
Pool: Adequate, just large enough for laps. Surrounded by 6 or 8 cabanas. Large hot tub would maybe fit 12? I particulary enjoyed the sales pitch to the couple as I was finishing my laps.
Overall impression: The facility is decent, though located too far away from downtown. The service I experienced (both late night staff and day shift) was subpar. Starwood clearly has not brought in employees with previous experience to this property and it shows.
I was to arrive in Sacramento at noon for a meeting at eleven the next day. Wanting to check out the new Westin, I thought I'd do the drive and spend the afternoon in Napa Valley. My first flight was delayed and I missed the connection, changing my arrival to 11:00 PM. I called the platinum concierge and verified that the Sheraton Sacramento had room. They called the Westin Napa on my behalf and explained that I wouldn't be arriving until after midnight. We asked if I could cancel the reservation, the Westin Napa told the platinum concierge no. I called the property directly. The lady on desk was brusque. ie she was more rude than the harried agents at the airline who were dealing with 40 cancellations and many delays. As soon as I asked, this lady read me the cancellation policy and said there was nothing she could do. I mentioned my status and asked as nicely as I could. They said I had to come or I would be charged. In more than 300
Starwood stays, I have had to cancel three or four times after the deadline and the property has always been accomodating. I was tired after being at the airport at 6 AM East Coast time and this was frustrating. Only later did I wonder if this was her first time reading the cancellation policy!
I arrived in SMF and got in the car, and my blackberry that I'd been on all day was out of battery, so I didn't have my directions.
The platinum concierge read me directions, but the ones they have from Sacramento bring you South, East and then North, adding about 15 minutes to the drive. I navigated to Main Street, where the direction became unclear. Knowing that I was close, I called the property and the front desk agent couldn't tell me where the hotel was from Main Street in Napa. NOTE: It's about 1/4 mile away. She confessed that she wasn't from around there, that she didn't know where Main Street was, but that she would try to find a map. She found the bellman, who provided adequate directions and was waiting for me at the door. I arrived around 12:30 and told them I was so glad to be there, I could use a bite to eat and would love a glass of wine. I was told that the chef had gone home and they don't have any wine they could give me. No food, no drink. I checked in, asked if I was upgraded, and was told I received an upgrade to "One of the best rooms in the hotel," which was the same Junior Suite they have in many plaeach of the inner curves of the hotel. The fire escape diagram showed about 40 rooms that were larger, but I wasn't going to fight at 12:30 AM.
I woke the next morning and asked about Breakfast, specifically if platinum's might get a breakfast voucher. Service Express told me there should have been a breakfast menu hanging on my door. I thanked them, and asked what the restaurant had for breakfast. They said "I don't know, but you can order room service through the hangar on your door." Thanks, I know it's 7 AM and it's early, but I got that the first time. I asked if the restaurant had any local specialties or anything they could recommend and Service Express told me, "I don't know, I haven't eaten there."
THE BEST PART OF MY STAY: I asked about the platinum amenity and was told it was the standard four US choices. I asked if they had considered a bottle of local wine as the amenity and the front desk agent asked:
"Why would we do that?" I explained my experience in Europe, where I've received bottles of wine as platinum amenities, and again asked if it made sense to have wine in the Napa Westin. I was told "These are the only platinum amenities that Starwood gives. Why would we offer wine?" I then pushed hard to this agent who had made me drive to her hotel after a 18 hour day at the airport, and told her that we were in wine country. She said, I will pass it on to management with a lack of interest.
That DEFINES this WESTIN for me. A Westin in Napa that has no knowledge of wine.
I hope, like a fine wine, it improves with time... and that's the best thing I can say about it.
The vinegar after taste that I have is that I am still working with accounting to get the bill correct. I've called 3 times and they left me a message yesterday saying they need a copy of my information again.
I SAY: STAY AWAY!
One of the bottom 3 of the 42 Westin's I've stayed at.
Bottom 10 of the 270 Starwood's I've stayed at.
In the bottom 30 of the 500 plus properties I've stayed at.
Points for newness. Serious detractions for unbelieveable lack of service.
First Class at the Westin
Let me start off by saying that I am a frequent business traveler (I travel more than 2 months a year on business) and often travel on with my wife on personal vacations as well. So I'm used to staying at a lot of hotels around the country and have seen at all when it comes to service and room quality.
The Westin Napa WILL NOT disappoint! The staff greets you with a big smile when you arrive, valets your car and offers to take your luggage straight to your room. Once inside, you are greeted at the front desk by staff who are promptly taking care of checking you in and getting you to your room. The staff is very warming and knowledgeable (this conflicts with previous poster who said the staff were "snotty.") Nothing could be further from the truth.
The concierge was outstanding and willing to help arrange house transportation to take you anywhere that you like for $35 each way. When you are in Napa, this is a premium service. We were here on Valentine's weekend and able to get the concierge to book us the house transportation on Valentine's night when everyone and his borther was in town. They took us up to Yountville and back for $70 roundtrip. Now that's service you would normally find only at a Four Seasons.
Our room was brand new and we had a two bedroom suite with a full kitchen and living room. The rooms are very modern in decor, but comforable. The Westin Heavenly bed and shower are always the best. It was my mother-in-law's birthday one night so I arranged room service to deliver wine and appetizers to our room to share with family and friends. The food arrived at exactly the time I wanted it to be delivered.
Bottom line, I would stay at this hotel over and over again. The staff are very accomodating and do everything they can to make your stay more enjoyable. I would recommend this hotel over many of the other hotels in the Napa Valley.
Great new hotel in Napa
We stayed at the new Westin Verasa in Napa last weekend.
Overall, we thoroughly enjoyed our stay. The hotel is conveniently located in the heart of Napa, making all activities easily accessible.
We found the hotel staff very friendly and knowledgable, and ready to help with anything we could possibly need.
The rooms were lovely and spacious, as was the great hot tub and heated pool.
A very enjoyable experience..and I also must mention our outstanding experience with Michelle the concierge who definitely made out trip a memorable one!
I really wanted to love it...
I originally came upon this property when researching places to stay in the Napa Valley area that would allow my dog to stay as well. I immediately ruled it out when I saw how much it cost. It was great when some time later, I found a deal on TravelZoo for $139/night. When I booked the room I let them know my boyfriend and I would be bringing our small dog and celebrating my 30th birthday.
We hadn't spent time in the town of Napa before and were a bit disappointed with what we saw coming in. Nothing special or anything that grabbed our attention. I was excited to see the hotel but hoped that there wouldn't be a lot of train traffic. It is right across from the Wine Train stop, but I'm guessing the train doesn't run year-round.
We pulled into the driveway after figuring out how to get in. It was just set up a bit oddly in that the entrance/exit were next to each other rather than being more of the usual half-circle. No one was there when we got out of the car so we just stood around for a couple minutes until a girl walked up the hill from the parking garage to help us. She ended up being the nicest employee, and the only one of note that we encountered over our two-night stay.
I figured we should take advantage of the amenities available at the Westin, so I asked for luggage assistance and to valet the car. It was awkward though when this girl who's around my height (not tall) and not in the best of shape was supposed to haul my heavy suitcase up the stairs to the cart. There is a ramp, but it goes to the side and isn't particularly convenient. So I had my boyfriend help load things up. Not a big deal, but he has pain from an injury so it would have been better for him to not do the lifting.
One thing we found very annoying: the front door has big signs on both sides saying it is automatic. However, it really isn't; if you're inside, there is a button that may be pushed and is basically for handicapped people. But on the outside, it just plain isn't automatic. Get some sliding automatic doors, people! Seriously.
I'd read a review on here from someone whose doggie got great treatment at the Verasa so maybe my expectations were high. A dog treat at check-in or something? Maybe a special hello? Instead, it was three pages to read through and sign about all the rules, liabilities, etc. Of course much of it was common sense, but there were some specifics. After signing my life away should my dog bark at someone, I wasn't given a copy or special dog instructions or anything. Yes, I should have asked more questions, been more assertive, etc. but it had been a rainy drive up and I hoped there would be some info in the room.
I found it odd, and a bit offensive that the girl wrote "$139.00" in the holder our key cards went in. Does that mean they should be sure to treat us shoddily? Throughout the stay, I had the sneaking suspicion that we had lesser-treatment for one and/or two reasons: I paid a lower internet rate and/or, I had my dog with me. Please note, I have a super-cute, 7lb chi/terrier who is not a big barker. My boyfriend thought it might also be because we were younger than much of the clientele. If that's the case, it's still messed up.
This is maybe picky, but to me, it would have been appropriate for a note to be added so the person who checked us in would wish me a happy birthday trip or something like that. It's the small things that count.
Our stay was for Wed/Thurs nights so I sincerely doubt that the hotel was near capacity.
We headed to our room on the 2nd floor and soon realized we were staying far into the labyrinth that is this hotel. We had to make several right/left turns that left my dog confused up 'til the time we left. Hey, he's not a bloodhound ;o)
The reason this was a bit of an issue is that, ahem, we had a DOG with us who we needed to be able to get outside, sometimes without a ton of notice. It took at least a few minutes for us to get outside. The morning we left, we saw a staircase going down by the pool in the back of the hotel that may have been useful for us, but it was too late by that point.
They did provide a dog version of the "heavenly bed" as well as a mat with food/water bowls. There were no further instructions regarding having one's furry friend at the Westin Verasa. Oh, there was a sign to hang from the door, but I think that was more to alert housekeeping to the possible presence of a dog. Its purpose really wasn't explained.
I started getting stressed about getting back outside when my dog looked like he was about to do his business in the middle of his heavenly bed. It was both funny and horrifying at the same time. All of my plastic bags were in the car, which I had valeted. Additionally, our luggage hadn't yet arrived since someone else wished to check in soon after we did and only the one girl was on duty.
Fortunately, I found a bag in my pocket, so we went running out the door. Of course, we ran across the valet coming down the hall with all our stuff. I asked if she could just dump it in our room (since we'd already made it down one of at least four hallways) but she couldn't as she didn't have a master key. Only had one key with us, so I had to dash back, let her in, apologize and run for it.
Ah, I just remembered the lovely $20 "Amenity Fee" the Verasa charges for such things as valet service and WiFi. Funny--I saw some janky motel on the way back home that offers FREE WiFi. The thing about valet is that if you use it (them), it feels that a tip should be offered. This is just inconvenient and awkward if you are a cash-challenged person, such as myself. While I am on the topic of this ridiculous feel, I will share my incredulity at finding that this is a DAILY charge that they have the audacity to charge TAX on as well. Are they serious??!! Over $22/day for the "luxury" of using inconvenient valet service, a gym, and WiFi?! We only used the valet that one time and chose to park along the street out front. It would have been nice to use the garage, but of course, it was inaccessible unless valet was used.
The room was nice, but small with a lot of furniture. I noticed that you could only really watch TV comfortably from the bed; it would be good if the TV could be turned toward the couch or table.
They had packages of Starbucks in-room. I was annoyed that our kit of creamers and sugary substances was not replaced after the first morning. Fortunately, the 2nd morning my bf was able to track some down for me on a maid's cart in the hallway.
There were snacks in the room, but they were at a price. Maybe such is not the case for higher-paying customers, but I thought it was lame that no nibblies were free. Additionally, the tap water has a funny taste but there wasn't any free bottled water in the room. BF reported there was some type of water available in the gym. My boyfriend opened some M&Ms the first day and I didn't notice them on the bill when I did the express checkout. I'm betting I will see a charge show up sometime later on.
Meant to take a pic of the room service menu; it was nothing special, overpriced, and included a $4 service charge in addition to a mandatory gratuity of, I believe, 20%. I was tempted to get the American Breakfast, where you fill out the card and leave it on the door the night before, only to wake up to your made-to-order masterpiece. But for $18 (plus $4, plus 20%), I just imagined my potential and probable disappointment with the venture and decided to forgo it.
Odd things with the room: Bathroom door--it was a sliding door put over the outside of the door frame. When it was closed, there was approximately a 1" gap on either side. My bf didn't notice the cracks at first, but after I stuck my fingers out one side and waved to him, he was a bit freaked out and somewhat anxious the next time he went in.
I did like the soaps shaped like leaves.
The second morning, my bf and I put our doggie in the car after a walk (no dogs allowed in room alone) so we could go to the hot tub together. The hot tub is huge and was a good temperature though I think the jets made it cool off a lot. It was rather cold when we were out there. I saw a sign saying the rule was to shower before getting into the pool, but there was no shower outside. Some creepy guy, hopefully not a hotel employee, was staring at me out of the window until I took my clothes off, exposing my swimsuit. Awkward. Once we were finished, we had to walk though the lobby to get to the elevators and back to our room. It would have been better to have more elevators, spaced out in the wings, to allow for avoidance of the formal-seeming lobby area.
One other thing I noticed while outside, in the rear part of the hotel was that other rooms had chairs and a table outside on their balconies. Ours had none, and the balcony had a pretty desolate view, down the street and including a muddy flat, complete with heavy equipment and construction men. This goes along with my theory of lesser-treatment due to lesser-payment.
This stay led me to come up with a new motto that I believe hotels should strive toward in the service department. When I pay a low rate for an excellent hotel, I want to leave that hotel feeling guilty for not paying more for the privilege of having such a wonderful experience. Unfortunately, the Westin Verasa did not leave me with such a feeling.
overrated at best
Service basically sucked, nice hotel...staff are not trained and snooty. I had to deal with travel delays due to weather so I had to change my reservations....Now this confused the staff to no end. i was asked about 3-4 times and left three messages from various staff people about when my last night was again? And since it was with Expedia, I would have to call them, which I had prior to leaving and was on the phone for 1-2 hours with Westin on the line to stay one additional night. I arrived to check in with the big guy at around 4 a.m. due to delays, and he had no record of my change! Here i am at 4 a.m. - standing there waiting for him to figure this out, which he didn't ....For the annoyance you might think I would have been given a complimentary upgrade or something..NO, nothing. Food was way overrated, I got the fettucine with ahi, with about 3-4 tiny pieces of fish in it...bar is lame - the wine selection sucked, and I was served ice cold pinot grigio from a bottle in the fridge - Rooms nice, beds great, good workout room...but wouldn't recommend.
Can I just say "WOW"
I have stayed in Napa many times , and as an SPG member, have been waiting anxiously for this hotel to finally open and that is worth the money I pay to visit Napa. Check in was easy, everyone greeted us when we came into the lobby. We had a slight problem with our room, but a very nice lady at the front desk took care of everything. AND.....when we came back from our dinner that night there were chocolate covered strawberries in our room waiting for us with a nice note from management. We saw the Concierge in the morning and she was great as well. Some of the wineries are a bit overrated, and expensive, but if you see the concierge they will have some passes for you. She also gave us some great dinner recommendation for that night. When we checked out after two nights we felt like we did not want to leave, and we will certainly be back. I am glad Napa has a service oriented hotel at last!
Oh, and we were able to bring along our pair of Cocker Spaniels.
I did not like the $20 a day fee that was added on for a resort fee.
Maybe they will re-think that.
But all in all our stay was first rate.
My huband and I have visited this property twice and just loved everything about it. We are frequent visitors to Napa Valley and were very pleased that the area now has a four-star hotel. Best of all, for us anyway, this hotel welcomes pets and we were able to bring our dog with us.
During both of our stays, we found service to be very good even though it was quite obvious that the staff was still being trained in how to do things the "Westin" way. Though there were minor (actually negligible) glitches, the staff's enthusiasm more than made up for them. We got the feeling that we were truly welcomed. Likewise, our dog was treated just as well or even better than we were. Everyone had an eager to please attitude that was quite refreshing.
The hotel lobby has an openness and airiness about it that makes you just want to sit in the lobby and relax. You can order drinks from the bar and actually have them served in the lobby area.
We stayed in a one-bedroom suite that was quite spacious with a fully-equipped kitchen. The Heavenly Bed was a delight and the bathroom was hugh with a separate shower stall and a wide vanity area.
We had breakfast at The Bank both visits and found the food to be delicious with everything made fresh from local, sustainable, ingredients, according to the manager. I would recommend the forager's omelette made with fresh mushrooms.
One of the most amazing experiences during our first visit was dinner at La Toque. We ordered the three course menu with wine pairing and throughly enjoyed ourselves. The restaurant is a bit pricey, but in our opinion worth it. Portions were just right, though someone with a hearty appetite may find them a bit on the small side. Service was quite good and the chef, Ken Frank, came out twice to check how our dinner was going. The sommelier has a list of wineries he likes that he is willing to share if asked.
The hotel is in a great location for enjoying the wineries and restaurants of the Napa valley. Another big attraction is the Oxbow Market that offers an excellent array of food choices. We recommend Taylor's Refresher for hamburgers and garlic fries and a good but affordable wine list. The Model Bakery offers a good and less expensive alternative to breakfast at the hotel - wonderful breads and pastries.
Found a New Favorite Hotel!
The Westin is a FANTASTIC place to stay in Napa! I found out they were having a deal on Travelzoo.com and booked directly with the hotel on their website for a rate better than than the "budget" hotels in the area!
The hotel is located in a perfect area, surrounded by beautiful grounds and down the street from the Oxbow Market. We were able to check in early (Noon) and were told we had been upgraded to a "workout suite", which was nice. Check in was smooth and Joy was very friendly and pleasant.
The room is great and modern and very hip. LOVED the decor! The workout suite had a treadmill in it, which was funny since there was no way we were going to use it, but would be very cool if we wanted to work out on our trip. There were also workout videos, tension bands, excerise balls and free weights. Also had a full kitchen, dining table, couch and a seperate bedroom and HUGE bathroom. The best part was the balcony and iPod docking station. We sat outside, drank wine and listened to music for hours.
We ate at The Bank for dinner, and were a little disappointed. I would go there for drinks, but would head into town for a better dining atmosphere. Although brunch might be better there, as you can sit outside. The bartender, Nini, was great.
The valet people were fast, friendly and effecient. The concierege was pretty helpful, although their maps could be more helpful.
All in all I was VERY impressed with the Westin and will probably only stay there when I go back to Napa.
Reservation problem but nice hotel...
I will start off with details of the problem we had to get it out of the way.....
I had reserved a 1 bedroom suite through the hotels website about 1 month before our arrival. We arrived at about 6:30pm, note check in is 3pm. Upon checking in we were taken to a "dirty" studio room (not the 1 bedroom suite we reserved). We went back down to the lobby and were told that that type of room would not be available until the next day. I told the gentleman that I was not happy and that would not work. He then said he would talk to his supervisor and about 2 minutes later we had our keys to the 1 bedroom suite that miraculously became available.
Besides that problem (which also made us late for our dinner reservation) the rest of our stay was very nice. The only other complaint I have is that we were on the 2nd floor and could constantly hear people above us......there was no noise coming from the rooms next to us (i do know they were occupied). So, I would just reserve a room on the top floor.
I would also comment on the location...it is a bit confusing to manuever around. It is in Napa but in a strange location. Not too convenient to Hwy 29. And, there is construction going on next door.
Now the great things:
-99% of the staff at this hotel were SO very gracious, kind and happy. We were ALWAYS greeted with a smile and light conversation. We were only there for 2 nights and some of the staff new us by name. There was NO rudeness (except for the incident at the front desk upon check in). A big round of applause to Brett....
-The rooms are new and very clean. It is not really my style, more ultra modern then cozy. But, the Heavenly Bed was really "heavenly". The Plasma TV's are great and you can even watch movies that are still in the theatres...BIG plus on a rainy day! They also provide complimentary Starbucks coffee in the rooms with to-go cups! SMART!
-The Bank restaurant and bar was also a treat. We had drinks there 2 nights and met wonderful people. We had breakfast both mornings at the Bank and it was very good both times, although a bit pricey...it was convenient.
-There is another restaurant Le Toque (sp?) but we did not see it until the day we were leaving, would have liked to check it out.
-The pool area looks really nice and it would be a great area to hang out in during the summer months!
Overall we liked the hotel. If we were returning to Napa with friends for a casual weekend we would stay at the Westin again. However, for a romantic weekend I would prefer a smaller Inn and something more centrally located.
If they would just communicate.....
Stayed for one night, midweek. From the first approach, I could see trouble. As others have mentioned, the driveway is odd. At first I thought this might be the back of the hotel but since it is on a river, this had to be the front.
No one was at the valet stand, so I went inside. Just to the left of the entrance is the concierge desk. I asked the lady about local winery tours and she opened the magazine on the counter to a page with a map of the valley. She said the other information was in the magazine. No suggestions - no vouchers - just a quick brush off. Not exactly helpful. By the way, I was the only guest in sight so she wasn't busy at all.
Next I went to the front desk. The clerk was pleasant. I asked about an upgrade since I, too, was on the Travelzoo special which stated there would be an upgrade. The clerk looked at my reservation and then told me that they only upgrade Platiunum level members and I was "only" gold. Nothing makes you feel like a special member of a frequent stayer program than to be reminded you are "only" gold. I explained the upgrade request was due to the Travelzoo promotion, not my Starwoods membership. She looked again and stated that I had indeed been upgraded from a standard to a deluxe room.
I asked about getting a room with two beds. Oddly, they only rooms with two beds in the entire hotel are the two bedroom suites which are quite pricey. I can't remember ever staying at a Westin that didn't have rooms with two beds. They did have rooms with one king and a sofabed but I stay at Westins for a heavenly bed. I doubt the sofabed is the same experience.
SInce there still wasn't anyone at the Valet stand, I asked if I should just drive into the parking garage and she said that would be OK. I went back to the car, drove to the garage, and found I needed a key to enter. I used my room key but it didn't raise the bar. By this time, someone else was behind me trying to enter the garage. Finally, a valet appeared and explained that only valet can park the car so I drove back up the hill to the entrance. Why didn't the front desk clerk mention that valet was required?
The valet was the best employee I encountered. Turns out he was the only person working valet, so he unloaded luggage and took us to our room. He was very friendly and mentioned how empty the hotel was for the evening. He showed us all of the features of the room and offered to ask housekeeping to send up extra pillows (although they never arrived).
The room is odd - l'm not sure why the kitchenette was in there. I almost believe this was originally going to be a timeshare resort and they changed their minds. However, I did like having a kitchen and made a trip to Trade Joe's for some supplies for breakfast.
The room was on the third floor overlooking the front of the hotel. If the hotel was so empty, I would have expected a river view but maybe there are no deluxe rooms on the river side. In the kitchen area (right inside the front door), there was a significant low hum that rattled that area. However, the rumble could not be heard in the bathroom or the bed area so we decided to stay put. The rest of the stay was uneventful except that both times I wanted to retrieve a car from valet, I had to wait a while for a valet to appear. The concierge is located right above the valet but both times I had to go to her and ask for someone to call a valet. She should have done that without the need for me to ask - she had a clear view of the entrance.
Maybe all of this would have been more easily tolerated if the hotel would communicate more with guests. A sign at the valet stand stating that hotel parking is only via valet would have been appreciated. So would a sign saying they would be right back at the valet stand (it appeared closed to me). The hotel never explained what was included in the $20 a day resort fee. Valet parking and internet access were included, but they never mention this on the web site or at check-in. Again, a note or a sign explaining this would have been appreciated. This is not even mentioned in the room's guest services directory.
Not a huge issue, but (as another review noted) they charge tax on the resort fee. When booking the reservation, the web site did not include the tax on the resort fee but the tax on the $20 was included on the final bill. The amounts stated on the web site as a total was different than the final bill by the amount of this tax. Not a lot of money, but another example where the communications failed at this hotel.
The heavenly bed and bath were great. The kitchenette was nicely equipped. Even though there is a wire for Internet access on the desk, the hotel did also have wireless access (although no mention of this). The desk did not have a desk chair - I had to pull a side chair up to the desk to work on the computer. The room was clean and comfortable except for the rumble in the kitchen (probably from an air conditioning unit).
Would I stay at this hotel again? No. Not worth the extra money and the hassles. There are a number of other hotels that I'd try before staying again at the Westin in Napa. Beautiful facility but unfortunately the lack of communications and some of the employees spoiled the experience.
BTW - If you're at this hotel on a Wednesday evening, check out the great deal at the Cuvee Restaurant which is two doors north. There is a full review elsewhere on TripAdvisor. They also have a great happy hour deal each weekday from 4 - 7 pm.