Porto Vista Hotel & Suites

1835 Columbia Street, I-5 S Exit Front Street, San Diego, California, 92101, United States
(3 star hotel)
#73
Rank 73 of 341 hotels
in San Diego
Good (3.0 out of 5.0) 2 reviews
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Value Score

Great Value!

Costs Less than similar hotels

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Business Travel Food and Dining Zoo
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Absolute Gem

Best (5.0 of 5.0 stars)
by written on January 28, 2013

Great, Chic, Boutique Hotel in the heart of San Diego's little Italy. Loved the Italian theme to the place, really cool, and I had a great view from my Junior Suite room. No complaints about the room and everything worked (it's been a long time since I can say that about a hotel room), loved the Jacuzzi tub as well. I Stayed 3 nights, all the staff were extremely nice, friendly and welcoming, Especially the Manager Donna.
I Highly recommend the restaraunt on the 4th floor, 'The Glass Door', it served excellent, big portions of food. Overall the service was prompt.
Another good thing about the Porto Vista was it's location, Less than 10 minutes from the airport and right near the bay and all the major attractions, You really can't go wrong with this place.

Unique Quality: Free Wireless Internet and yoga classes!
Decent gym
Great views of the bay
Excellent Valet service by Jose and Alex ($22)

Directions: Located in the heart of San Diego’s historic Little Italy neighborhood, with fabulous views of the San Diego Harbor, Only 1.1 miles from San Diego International Airport (SAN)

Liars and Thieves

Terrible (1.0 of 5.0 stars)
by written on August 10, 2010

My party of 6 arrived with confirmation number in hand for 3 deluxe King w/balcony rooms. We had double-checked with the hotel 3 days earlier when we started out by car and the front desk confirmed our reservation. We arrived road weary the first night and were told that they had only one of the rooms we reserved, the other two being the “cozy queen.” "Cozy” is an understatement. 2 suitcases and 2 men couldn’t walk around the room. One person would have to stay on the bed to let the other move to and from the bathroom. THERE IS A REASON THE ROOM PICTURE ON THE WEBSITE IS OF THE CORNER OF THE ROOM.
We repeatedly asked for a manager and were told none were available in person or by telephone and concessions could not be made with out the approval of a manager.
We were concerned that the last arriving couple was not going to be able to fit in such tight conditions as he was 6'4 and 270 and needed a king bed to be comfortable let alone fit his wife.
Despite much pleading and complaining about how we had confirmed, we were told they couldn’t accommodate. We went to the car and searched another hotel nearby that had kings and went in to cancel the reservation and magically they had a room the third part of our party could have at no additional charge. If we could just be patient and accept the upgrade to a suite, all would be made good in the morning when a manager was available to discuss concessions.
The next morning we were made to feel like we were granted the privilege of having our reservations honored but no apology was forthcoming for the terrible room that we had stayed in and for having to wake up extra early to have time to deal with the hotel management.
Mr. Johnson, the front desk manager, told us that we would all be comp'd the parking expenditures for the poor customer service we had received and that the third couple would be "allowed" to stay in the suite for the remainder of the stay.
During the stay the rooms were not well cleaned and refreshed, one room didn’t get toilet paper restocked and we had to call and get some brought to us. After 3 calls, an extra roll was donated from another room. The extra toilet paper was eventually delivered to the wrong room.
The mirrors would fog from the shower and reveal pornographic images left by a previous guest; the refrigerators would not cool anything to below 57 degrees. You could not drink the complimentary coffee in the room because there were no cups in one room and only decaf another. The TV's were a different brand and size in each room, all circa 2000, no flat screens, no digital reception and the color tint function was broken in our room so we watched TV in blue and orange.
Breakfast was included with the stay but if you slept past 8am there was no French toast, bacon or sausage. They bill themselves as a "Hip Hotel near Sea World | Zoo"...anyone paying attention to anything "hip" knows you better have bacon.
This all culminated in a phone call from Mr. Johnson to my cell phone after leaving and 80 miles out of town telling us that it turns out since one of our party got the room they wanted, no one would be compensated for that first night and parking charges were added to two of our credit cards.

DONT STAY HERE unless you want to pay good money for a renovated broken down motor lodge, right off the loud freeway, directly under the flight path of landing jets to the San Diego airport and the worst customer service. They fail to realize that it’s not about the money; it’s about customer service and being played by management.

Unique Quality: Location is the only thing going for this motel.

Directions: Located in Little Italy.

Nearby Porto Vista Hotel & Suites

Porto Vista Hotel & Suites

We've found that other people looking for this hotel also know it by these names:

  • San Diego Clarion
  • Ascend Collection San Diego
  • San Diego Ascend Collection

Address: 1835 Columbia Street, I-5 S Exit Front Street, San Diego, California, 92101, United States

Amenities at Porto Vista Hotel & Suites

  • Restaurant
  • Wheelchair Accessible
  • Fitness Center
  • Business Services
  • Pets Allowed
  • Shuttle Service
  • Free High Speed Internet
  • Suites
  • Bar / Lounge
  • Airport Transportation

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