Sheraton San Diego Hotel and Marina

Not for young families! Especially at Quin's

Had the worst experience at Quinn’s restaurant in the Sharaton in San Diego Harbor last night. I asked the waitress if she could please have a table bussed so that my family could sit down. She said it would be several minutes and if I wanted to wait I could but did not know when it would be done. Since it was my first time in the restaurant and first time in the hotel I asked how I go about to reserve the table (put my name in the front, with her, etc.) and she said to stand by the table until she had the time to clear it off. The table by the way was a complete mess, not so much with the dishes from the previous guest, but with her towels, serving tray, and cleaner. She bussed the table and my family and I sat down. After we sat down a booth became available and my wife asked if I could get it for us since our 2 year old would be easier if he was between the two of us inside a booth. The waitress quickly came over to me and told me that table was reserved for another guest that had been waiting. As I was confused because she had told me that for me and my family to get a table we would have to stand by it, I asked her why she would hold another table for a guest and make me stand by a table. The other guest came to the table that had been told by the waitress that she would hold it and created a very uncomfortable situation for them and I. I went back to my table to let my wife know the bad news and when the waitress went by, I asked for clarification from the waitress. She said that they had been waiting for the table and I said I understood but why did she make me stand by a table while she took their name, she looked at me, looked at my kids, rolled her eyes, flipped her hair, and walked away. I never received clarification, an apology, or even acknowledgment, and she had someone else wait on us in her station area so she would not have to deal with us. It makes me wonder why a young family would receive different treatment as my money, tips, opinions, and access to the internet to voice it are just as good as anyone else’s. It took over an hour to get our food while people who came in after us were getting fed. When asked turned out that they were holding the kids food until my ribs were done, Honestly, with two small children starting to loose it from lack of food common sense says bring it out. The food was overpriced and the kids pizza was cold. The hotel charged us for items out of the mini bar fridge automatically because the left over pizza we put in the fridge blocked the sensor for an item. The line to check out was over an hour to clear up the bill. The view was great and if you did not have kids could be a very romantic place to stay, DO NOT STAY HERE WITH KIDS. THEY TREAT YOU AS IF YOU HAVE A DISEASE!