Nice hotel, wonderful views at the top floors
I stayed three nights at Le Meridien San Francisco in August. The room was beautiful, wide and with a grat bed. The staff was very nice and helpful.
They gave me a room on the 22nd floor, with a nice view over the downtown and the bay.
The hotel is located in the downtown, near Jackson. Nice place to stay with lot of restaurants around and just a few blocks walking from Chinatown. Just one objection: the parking was veryexpensive (49$ per night). Anyway, you have a public parking in the next building with a 28$ daily price.
This wasn't the five star experience I expected. There was no doorman or bellman when I arrived. There was only one person attending the registration desk and three guests in front of me, making for a wait to check in. I had reserved a King non-smoking. I deliberately did not reserve the double-double, which was 20 bucks less. Even though I checked in at thier check-in time - 3 p.m. - they said my room was not available without a long wait but they offered me a double double. But they wouldn't give me the lesser rate! It was ridiculous to stand there and argue with a line piling up behind me and an appointment to get to so I took the lesser room and the higher rate. What a sucker. I am going to follow up with the management. Any other hotel when this happens they either upgrade you or throw in a little something, not to mention correcting the rate. The room itself was fine. I was surprised that it was so small, and there was absolutely no view. It was clean and well furnished. I thought it was a little weird that the soaps were open (not wrapped up) making me think that maybe they were left from the previous stay. Nice bath amenities. The bathroom was large and really beautiful but a little dark. It helped that there was a lighted shaving mirror. The room was also pretty dark so I had to have all the lights on to see anything. The location was fine for me; walking distance to the various places I needed to be in the financial district. But I won't stay here again. One more thing -they were renovating the building across the street from my window. At ten oclock (midnight on the body clock) they began flinging large metal ducts from a fourth floor window into a dumpster below, reverberating throughout the alley. I called the front desk and they said that it was allowed until 11, that it happens every night, but they will stop at 11. They did.
Great friendly service
I stayed at Le Meridien for an outside meeting .It was an easy walk to the Ferry building. I loved the rooms .The extended hour concierges were extremely helpful.I had gone to St Regis (too much attitude) to check it out for a drink and I greatly prefer the service at the bar at Le Meridien .The service at the Le Meridien bar was great ,professional yet friendly.I realy enjoyed the view from my room of the bay bridge .My only comment is that the CD player in my room was glued to the counter and too high for me to read the dials . I will stay there again with my I pod
Nice Property - Jaded Staff - Poorly Managed
LeMeridien's around the world are renowned for their lovely appointed rooms, and this was no exception. Nice beds, nice linens, curtains, and contemporary bathrooms. But the staff, who are all former Park Hyatt employees, seem jaded about the recent take over. When I checked in, one young lady made a comment about not having a bellman because it's Meridien, and that we might not be used to the service.
Also, when they saw that I booked on hotwire and got a discounted rate, they actually told me that I get whatever is left over, that's how it works. So they put me in a double room, which was no big deal at all, I just thought that it was inappropriate to imply that because I got a good rate and prepaid through hotwire that I would be treated differently.
The service only got worse from there - the next night the 'acting manager' wouldn't allow me to take a bottle of alcohol into my room, citing it was a State of California law. Um, what? I have stayed in many 5 star hotels around the world, and have NEVER heard of such a rule. I surrendered my bottle of alcohol, which they kept until I checked out. The night before check out, I called to get a wake up call for 4AM, and asked them to bring me my bottle of alcohol - she said that the note said that they weren't allowed to, under any circumstances.
I know some people are reading this thinking I must have been a rowdy guest or an impossible to please person, but that is not the case, I am a physician, stayed in my room alone, and had no intention to consume the alcohol that was purchased in my room, in fact, I had already patronized the mini bar.
Beautiful property people, however, don't let their poor management spoil your stay.
We were on trip starting in San Francisco driving down the PCH to San Diego staying in 7 hotels in 10 days. Our experience at the Le Meridien on August 4-6, 2006 couldn't have been better. We were given a great room with a view of Coit Tower, etc...The house car was also available to take & pick us up from a Giants game on Fri. night. Everyone at the hotel was most helpful. I liked being within walking distance to the Ferry Building & shopping at the Embarcardero Center. You can walk over to the Ferry Bldg. & ride the F line over to Fishermans Wharf to eat at Bourdins & then take a cable car to union square to shop also.
I had read to take a ferry ride to Saulsilito for lunch which was fun too. Don't miss out on the Golden Gate Bridge. I would defintely stay here again. It was a beautiful hotel & great location.........
Beautiful Property with Some Service Issues
I selected Le Meridien for a romantic weekend in San Francisco for my wife's birthday after finding an excellent rate at the hotel's website.
When I checked in at reception and mentioned that it was my wife's birthday, they were nice enough to upgrade us to a large corner room with a spectacular view of the bay. Unfortunately, the key cards they provided did not work. Neither did the second set, or the third, or the fourth. Each department was blaming another for the problem with the keys, as if I cared why the keys were not working. Eventually security let us into our room. When I left the hotel for the afternoon, I was assured that engineering had resolved the issue and the next set of keys would work.
Unfortunately, they did not. The security guard who let us in the next time told us that he was surprised that they are still using this room, as the electronic lock had not worked properly for several weeks. After an immediate call to the manager, we were offered free cocktails and free breakfast for our inconvenience, which I felt was an adequate, albeit overdue, response from the supposed 5 star hotel.
Other than this service (and maintenance) glitch, everything was fantastic. The entire property was modern and tastefully furnished and very clean. I hope to give them another opportunity demonstrate how nice this hotel can be.