Villa Florence - A Kimpton Hotel, San Francisco, CA - Reviews and Hotel Information

A friend of mine had told me about this bidding site (priceline) that would allow you to bid on a specific area, not knowing the Hotel you would get. I tried it and ended up with this one.
I read some reviews on the net and was looking forward to our stay.

I had specifically asked for a non-smoking room and when we opened the door there was such an intense odor that I could hardly breathe. The room must also have been badly affected by an earthquake as the floor was uphill entering the door.
Of course the view was over a wall which was about 1 meter from the window. This also made it impossible to open any of them, you could only slide them open a little bit (about 10 cm), so it was not possible to "change the air" in the room.

It was a bit late so we rushed out for dinner, as soon as I came back I told the person at the reception (the same one that had checked us in) about our problem and that I wanted to change room. I was told no and that if I wanted a maid could go upstairs and "spray" the room.
Since he said that with a very sarcastic smile, I figured there was no use in insisting and at that time I am sure the manager was long gone.

The next day at check-out the person was much nicer, apologized and said that I should have been given a new room.

When I came back home I wrote an email to the Hotel manager and was ignored, after a second attempt I got a reply with an apology and stating that "the maid should have come up with an ozone machine to purify the air" - Unbelievable.

Parking was $33, I suggest you try to find an alternative.

It actually seemed like a nice hotel, the soap and lotion in the bathroom were good quality, the bed was large and there was a large TV and a DVD player. Location was very good too, but I would never stay there again with that kind of service.

Villa Florence - A Kimpton Hotel, San Francisco

Villa Florence - A Kimpton Hotel

San Francisco Hotels