Marina Beach Motel

21 Bath Street, Santa Barbara, California, 93101, United States
#3
Rank 3 of 89 hotels
in Santa Barbara
Good (3.0 out of 5.0) 2 reviews
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Horrible Customer Service - Dirty Bedding

Terrible (1.0 of 5.0 stars)
by written on October 26, 2011

The first time we stayed here, we had no complaints. Sure, the room was a bit small, but it had a great jacuzzi tub, and the price wasn't too terrible considering the location.

The second stay was a completely different story.

1. They no longer allow dogs in the jacuzzi rooms. Massive bummer, considering it was our anniversary - and we desperately wanted the use of a jacuzzi tub.

2. There was feces on our comforter. We didn't complain - we just didn't use it, because the room was pretty small - and with two people and two dogs, a lightweight blanket and sheet was more than sufficient.

3. Our dogs on a hypo-allergenic raw food diet. We brought enough food for them for three days in Santa Barbara. Only problem was, we weren't aware that the refrigerator wasn't working until it was too late. When we reported the problem, a child came to our room to take a look at it - and he tried plugging the refrigerator in to different outlets. It still wasn't working. He said that something, (a surge protector perhaps?) had to be replaced. He said he'd try to see if another refrigerator was available too, but he didn't think one was. He never came back to fix it. All of our dogs food, and special snacks we brought for ourselves were ruined. The stench from the rotten dog food and dairy products we'd brought for ourselves was overwhelming. We had to purchase hamburgers and what not from local restaurants to feed our dogs. Needless to say, it was upsetting.

Combined with the fact that the bathroom was literally the size of a tiny closet, it was less than stellar.

To make matters worse, my husband spoke with the manager on the day we left, to complain about the refrigerator that was never fixed, amongst other issues we had during our stay. He agreed to comp two nights. This, we were pleased with. It was only fair considering the issues put a major damper on our fifth anniversary celebration.

3 1/2 weeks later, I get a voicemail from the manager stating that he wants to discuss the matter further... that he was vacationing and hadn't been able to discuss it with his staff during that period - but that he had finally gotten around to doing so, and that their story didn't line up with ours.

Seriously? You're going to believe you're incompetent teenage staff and accuse us - second time guests of making this stuff up? Seriously?

My husband didn't call him back immediately, so he charged us for one of the nights of our stay. I emailed him to explain that he had been grossly misinformed by his staff. They insisted that the refrigerator had been fixed. Um - not so. We had no refrigerator for one minute of our stay.

Despite me sending a detailed letter explaining what really went down yet again, he wrote back and said that the refrigerator had been fixed - and that we would only be comped for the one night it hadn't been working.

I responded by saying that his staff lied to him. The refrigerator never worked.

Now I know, a busted fridge isn't the end of the world - but it did inconvenience us greatly because of our dogs- and between that and the feces on the bedspread, we were pretty appalled at being charged $200 a night. And who in their right mind agrees to comp two nights, and then changes their mind nearly one month later? That's just completely asinine.

We are disputing the charge and we will never return to this place again.

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Near the Water, Great Value

Best (5.0 of 5.0 stars)
by written on August 12, 2007

This place is walking distance to the waterfront and it's a great value for the area. The rooms are clean and adequate, but the walls are paper thin (you will hear your neighbors). There were lots of families staying here, so I wouldn't exactly call it private. It's a cute motel and the staff is friendly.

Unique Quality: Free Continental Breakfast in the morning and you can sit on the patio. They also have bikes available for free use. Plus, there are restaurants in walking distance.

Directions: Santa Barbara Waterfront and slightly off the main drag of State St.

Nearby Marina Beach Motel

Marina Beach Motel

We've found that other people looking for this hotel also know it by these names:

  • Marina Beach Santa Barbara
  • Marina Beach Hotel Santa Barbara

Address: 21 Bath Street, Santa Barbara, California, 93101, United States

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Amenities at Marina Beach Motel

  • Continental Breakfast
  • Free Parking
  • Pets Allowed
  • Free High Speed Internet

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