More about Hyatt Vineyard Creek Hotel
Very nice but not a resort
This is the second time we stay there, as our kids live close by and we go there for Christmas. The hotel was a Hyatt already in Dec 2004.The staff is OK, but not overly friendly. The location is great as it is quite accesible to 101, but not so close to be noisy. The grounds are landscaped very nicely and all outside areas are kept beautifully. My only complain are the very thin and worn out linens. Towels are thin and rough...need new ones. I would not give it a 4* rating because of this. Hyatt won't be pleased.Everything else is fine.Good restaurant and clean, well decorated rooms.
Great stay in the Hyatt
We went to Santa Rosa and stayed at Hyatt Creek for a conference, and were very happy. First of all, the facilities are brand new, very clean, and the rooms warmly appointed. The location was convenient and close to the historic downtown district of Santa Rosa where a lot of restaurants and shops are, an easy walk out the door. The hotel is located, as the name would indicate, creekside, which means there is a nice hiking trail along the creek that's very scenic and enjoyable.
The staff to our surprise were very warm and professional...we're used to indifferent staff at larger hotels, but this staff was genuinely helpful and warm. All in all, a very nice stay and a great facility. We'd definitely stay there again.
My sister was married in Sonoma County, and we had a room block at the Hyatt. The staff we interacted with was incredibly helpful, both before and during our stay. The hotel is very well kept up, and the worst view is that of the parking lot, but that also over looks the railroad district. Not a resort, but they don't claim to be..and the spa is AMAZING! I definately reccommend the hot rock treatment. I learned that Hyatt has only been in charge a year or so, and the place has undergone some major changes, for the better it seems. I will use this hotel everytime I visit Sonoma County.
We live nearby in San Francisco but wanted to take a few days off during the week to explore the Sonoma wineries. The Hyatt was clean, comfortable, and a great deal at $119/night from hotels.com and conveniently located to many wineries. The room was quiet, the bed was comfy, and the bathtub was clean. If I HAVE to complain, I'd only pick out two things: the shower nozzle was so powerful that it was a bit painful, and there's no ice machine--just bags of ice in a freezer.
Very Good Experience Except For The Beds
My wife and I stayed at this hotel with our 1 yr old girl for a couple of days as a nice getaway from SF. The staff was friendly and professional. We requested a fridge and the engineer was there to put it in as we were just getting into our room. Also, they had already set up the crib (small Graco Porta-Crib) as we had requested. It's right nearby the Railroad Square and the mall is just on the other side of the freeway. There are plenty of fine dining places nearby and some cheap places to eat in the mall. Room service was quick and was surprisingly good. We got a quiet room facing the courtyard but with the crib and two Queen beds, it was a little cramped. The beds were a little too soft for our liking and the first morning we discovered a silverfish was crawling around on the sheets. Although harmless, the bug freaked my wife out. Overall, it was a great stay.
Not a place to stay if going to Napa Valley
Great place to stay if you have things to do on the north side of Napa but NOT WORTH STAYING AT if you are looking to enjoy Napa. It is about a 50 mins drive from the main road through Napa and the vineyards, which doesn't work for wine tasting. Second the photos are professionally done so you don't realize how close the highway is to the hotel, not a resort. Take the exit off the higway and it takes you right to the hotel, about 300 yards from the highway. It is nowhere near a vineyard nor is there a view of the country side. Also, the rooms with patios are on the ground floor and are backed onto the pool and parking lot areas. While the staff was very professional and the stay was decent, it is not a place to stay if you go to Napa for the wine.
NOT what you think you are getting!!
This is NOT a normal Hyatt!! Think about a nice Fairfield Inn and you will be happy. And definitely not worth the money. I was very disappointed inthis hotel. Seemed cheap feeling to me. Rooms are very small. Don't go by the photos...that is one gooood photographer!
The staff was all college people who knew nothing. They had no idea where to go, what to do, where to eat, etc. One young man who played the Concierge one day, was the front desk attendant the next, and the next morning the same guy brought us our room service!! LOL!
The good points? It was across the street from the quaint Santa Rosa old town and it was clean.
If you are looking for wine country, do not stay here
Please do not believe this hotel is in "the heart of wine country" because it is in the heart of Santa Rosa, a city of 156,000 people. It is across the street from the Marriott. The hotel itself was clean, the rooms decent, nicely decorated and quiet although there was an odd deodorizer they use. The hotel is close to a freeway and main roads in a "renewed" railroad district. There are some restaurants to walk to, but not much else. If you are looking to visit wine country, stay closer like in Calistoga or Napa. You will have to drive a good distance from Santa Rosa so if you are really on a budget and can get this place on priceline like we did for less than $100, go for it. Otherwise, it seems more like a place for corporate meetings or maybe a local wedding. The staff was polite but seemed bored (we did go on a weekend). The pool was nice but no one cleans up around there. There is a little overpriced cafe by the pool which is convenient. Didn't go to the spa, but I think they are stretching by even having one there. Not sure who they are catering too, but it should not be people looking for a romantic getaway in the wine country!
Lots of space underutilized
I just stayed there last weekend. The beds were very comfortable, the bathrooms clean. The room lighting was way too dark. The main downside is the lack of a gift shop. Unbelievable for a place with so much underutilized space and so many people coming in from out of town and locals coming for seminars, conferences, weddings, etc...To not have a place with gum, toiletries, magazines, etc..is unforgiveable. They staff I spoke with agreed, but said that it was corporate's decision. The worst part is that there is not a store in walking distance to buy anything like that. All the rooms look out over a courtyard that couldn't be more dull. A lot of cement, a big blob of a sculpture in the middle. More warmth with foiliage, benches to sit and visit and read would add so much to that area. Another pet peeve is that the entrance has a place to drop people off and drive around, but they didn't make it large enough. If there is one car in the way, it is hard to drive around it. Might as well not have it. Poor space planning. Staff was courteous.
Couldn't agree more
Couldn't agree more with "Lots of space underutilized"
Jun 12, 2006: A TripAdvisor Member, Bellevue, Wa
We stayed there June 9th & 10th and felt the same way about this Hyatt.
Everything I was planning on writing was included in this report. Maybe I should say I couldn't have put it better! Not your usual Hyatt Hotel. What a shame.
Railroad Square Handcar Regatta, Santa Rosa
Redwood Empire Ice Arena
Rose arbors, Luther Burbank Gardens