Westlake Village Inn

Westlake Village Inn

31943 Agoura Rd, Westlake Village, CA 91361

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82%

of people enjoy staying here

4.0 our of 5 stars 166 Opinions

Excellent
 
73
Very Good
 
49
Average
 
17
Poor
 
13
Terrible
 
14

Our Members Say

  • hoteladvisorr profile photo
  • Reviews: 1

1 out of 5 starsUser Rating

Treated very poorly

We have known about this hotel for quite some time and finally thought we would come down to see how it is for a romantic getaway weekend.
Once we entered the lobby to check in, we were treated so poorly that the woman (with the accent) at the front desk made my fiancee cry out of frustration and sadness that this woman caused.
The reason was that they insisted that we did not make a reservation and would not check records then finally DID and found the reservation.
Once we arrived in the room, it was NOT the room we paid for but the lowest quality room. We reserved a suite.

This angered me so much that I had to sort this out with management.
The manager came out and apologized and offered gift certificates to the neighboring restaurant and more. we did not receive anything. Period. They outright lied to us. Remember we were paying a lot of money for our room. They did not care a single bit.
They sent us to another room which had not been maintained and we called management and they came and did something, but was actually nothing.
We ended up letting this all go, so we could enjoy our weekend.

We do not recommend this hotel if you would like to ensure a customer-oriented environment.
The next day, the tub still was clogged after a second attempt to get it unclogged through a new staff member as the one with the accent was not there at the time. SHE did indeed send us a bottle of wine and apologies for our troubles.

This was an amazing turnaround, but they never provided all of the other items that the actual MANAGER promised to make it all up to us with. We did not need the gifts, we just wanted them to tell us the truth and see if they actually followed through, which they did not.
We did ask to speak with the manager again, soon thereafter, only to be told that they were "on vacation" and not in the office.

This is a most terrible way to do business especially in one that considers hospitality as one of their top qualities.

Overall, the property is indeed lovely. The rooms are rustic and beautiful, but the management/staff is horribly behind-the-times and needs high-quality customer service training immediately if they would like to compete with the nearby Four Seasons. Unless, of course, they consider themselves a "lower tier" hotel establishment.

Unique Quality: Property lovely. Much of staff is terrible.

  • Opinion of Price: more expensive than average

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  • Reviews: 652

5 out of 5 starsUser Rating

4.5 out of 5 starsHelpfulness

A GARDEN OF EDEN IN WESTLAKE VILLAGE

Westlake Village Inn is a feel good destination hotel. The grounds are lush and alive with flowers and trees with waterfalls and ponds calling to you. The open air lobby is an indication of the opulent yet intimate property. Rooms are laid out in a villa style complex with archways of flowers to walk under. On the grounds of this hotel is a nightclub, Bogie's, a bistro, Mediterraneo, and the latest addition being a boutique enoteca (shades of Tuscany) called Stonehaus. Around the corner are tennis courts and a regulation 18 hole golf course.

Unique Quality: The grounds are the highlight of this hotel complex with the gazebo overlooking the pond, one of the highlight views. The newest entry is at the corner of Lakeview Canyon Road and Agoura Road to the Hotel property is a working vineyard, highlighted by a beautiful pot fountain that welcomes you to the Westlake Village Inn.

  • Opinion of Price: more expensive than average
  • Related to: Luxury Travel, Romantic Travel and Honeymoons, Road Trip
Westlake Village Inn Photo: Grand Entrance

Westlake Village Inn Photo: Grand Entrance

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More about Westlake Village Inn

VINEYARD AT WESTLAKE VILLAGE INN

by travelgourmet

It is happening right here in Westlake Village proper. A vineyard is being born on the property of the Westlake Village Inn. I don't know the designer but it looks like it will be a true vineyard ala Napa, well, a mini-Napa. Olive trees outline the property with beauty and grace. A water fountain will embrace the northeast corner of Agoura Road and Lakeview Canyon Road. Intertwined with the vines will be rose bushes with their magical drawing scent. Three separate areas of vines, hopefully three varietals have been planted. A wonderful raised garden boxes area for organic herbs and vegetables to be used on site at the property's restaurant, Mediterraneo.

If you are interested on where wine starts, then do come over to check the vineyard at Westlake Village Inn. You will see up close the H brace end posts and the line posts with the tight tension wire that hold the grape vines and grapes off the ground. The irrigation hoses placed at each vine for watering when needed. The most important part of a vineyard, the vine. See how it is placed for guidence on the wires and the leaves and grapes, in season, in all their glory. I better get my wine future order in now for the first release in about four years. If not for me, then my family.

MEDITERRANEO LUNCH FAVORITES

by travelgourmet

"TABLE FOR TWO"

Mediterraneo is located next to the Swan Pond at the Westlake Village Inn complex, so the ducks on the pond visit the outdoor tables.

"MOUTH WATERING APPETIZER"

Prosciutto di Parma is a great way to start off a lunch. Melon and Prosciutto is a wonderful combination.

"A REFRESHING APPETIZER"

Shrimp Brindisi is a light touch to jump start the taste buds.

"A SIGN OF A GOOD CHEF"

Crab Frittela is a combination crab cakes and a variety of beans. Served warm with fresh crab. Yes!

"A PIZZA SALAD TO END ALL SALADS"

Pan Plano Mediterraneo is a wonderful mixture of Marinated Tomatoes, Olives, Caper Berries, Pesto, Ricotta and Arugula on thin Flat Bread that was baked in a wood burning oven. ENOUGH TO SERVE FOUR.

"HERE'S THE BEEF"

Steak Panini is a luncheon favorite that is easily devoured with its succulent Light Pesto Aioli.

"ALWAYS LEAVE ROOM FOR DESSERT"

Dessert is the reward for enjoying a meal. The walnut and caramel topped bread pudding is yummy. I even ate the mint leaves.

"CLEANSE THE PALATE WITH FRESH FRUIT"

A perfect ending to a lovely outdoor luncheon. Fresh berries with french vanilla ice cream.

 
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Our Members Say
travelgourmet profile photo

 The grounds are the highlight of this hotel complex with the gazebo overlooking the pond, one of the highlight views. The newest entry is at the corner of Lakeview Canyon Road and Agoura Road to the Hotel property is a working vineyard, highlighted by a beautiful pot fountain that welcomes you to the Westlake Village Inn. 

40 members live in Westlake Village

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 Westlake Village Inn

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Westlake Village Hotel Westlake Village

Address: 31943 Agoura Rd, Westlake Village, CA 91361

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