Westlake Village Inn

31943 Agoura Rd, Westlake Village, CA 91361
(3 star hotel)
#2 of 4 hotels in Westlake Village
Very Good (3.5 out of 5.0) 3 reviews
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Based on 288 reviews
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Value Score

Poor Value

Costs More than similar hotels

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Lovely Boutique Hotel

Best (5.0 of 5.0 stars)
by written on September 24, 2013

This is where we got married. It is very beautiful. There are a lot of picture-taking spots around, the gazebo and the rose garden are some examples.

The service is top notch! We got a bottle of sparkling soda and chocolate covered strawberries as a part of a package. The bed is one of the best, if not the best, that I've ever slept in. It feels like sleeping on clouds! Our suite has a hot tub inside. There's also a fireplace for a cold night.

We love coming back here for our anniversaries.

Treated very poorly

Terrible (1.0 of 5.0 stars)
by written on January 23, 2009

We have known about this hotel for quite some time and finally thought we would come down to see how it is for a romantic getaway weekend.
Once we entered the lobby to check in, we were treated so poorly that the woman (with the accent) at the front desk made my fiancee cry out of frustration and sadness that this woman caused.
The reason was that they insisted that we did not make a reservation and would not check records then finally DID and found the reservation.
Once we arrived in the room, it was NOT the room we paid for but the lowest quality room. We reserved a suite.

This angered me so much that I had to sort this out with management.
The manager came out and apologized and offered gift certificates to the neighboring restaurant and more. we did not receive anything. Period. They outright lied to us. Remember we were paying a lot of money for our room. They did not care a single bit.
They sent us to another room which had not been maintained and we called management and they came and did something, but was actually nothing.
We ended up letting this all go, so we could enjoy our weekend.

We do not recommend this hotel if you would like to ensure a customer-oriented environment.
The next day, the tub still was clogged after a second attempt to get it unclogged through a new staff member as the one with the accent was not there at the time. SHE did indeed send us a bottle of wine and apologies for our troubles.

This was an amazing turnaround, but they never provided all of the other items that the actual MANAGER promised to make it all up to us with. We did not need the gifts, we just wanted them to tell us the truth and see if they actually followed through, which they did not.
We did ask to speak with the manager again, soon thereafter, only to be told that they were "on vacation" and not in the office.

This is a most terrible way to do business especially in one that considers hospitality as one of their top qualities.

Overall, the property is indeed lovely. The rooms are rustic and beautiful, but the management/staff is horribly behind-the-times and needs high-quality customer service training immediately if they would like to compete with the nearby Four Seasons. Unless, of course, they consider themselves a "lower tier" hotel establishment.

Unique Quality: Property lovely. Much of staff is terrible.

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A GARDEN OF EDEN IN WESTLAKE VILLAGE

Best (5.0 of 5.0 stars)
by written on April 28, 2008

Westlake Village Inn is a feel good destination hotel. The grounds are lush and alive with flowers and trees with waterfalls and ponds calling to you. The open air lobby is an indication of the opulent yet intimate property. Rooms are laid out in a villa style complex with archways of flowers to walk under. On the grounds of this hotel is a nightclub, Bogie's, a bistro, Mediterraneo, and the latest addition being a boutique enoteca (shades of Tuscany) called Stonehaus. Around the corner are tennis courts and a regulation 18 hole golf course.

Unique Quality: The grounds are the highlight of this hotel complex with the gazebo overlooking the pond, one of the highlight views. The newest entry is at the corner of Lakeview Canyon Road and Agoura Road to the Hotel property is a working vineyard, highlighted by a beautiful pot fountain that welcomes you to the Westlake Village Inn.

Directions: Between Lindero Canyon Road and Lakeview Canyon Road, on Agoura Road.

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Westlake Village Inn

We've found that other people looking for this hotel also know it by these names:

  • Westlake Village Hotel Westlake Village

Address: 31943 Agoura Rd, Westlake Village, CA 91361

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Amenities at Westlake Village Inn

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Continental Breakfast
  • Free High Speed Internet
  • Kitchenette
  • Suites

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