Warwick Hotel Denver

4 out of 5 stars4 Stars

1776 Grant St., Denver, Colorado, 80203, United States

1 Review

Warwick Denver Hotel
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90%

Satisfaction Excellent
Excellent
47%
327
Very Good
32%
226
Average
11%
80
Poor
4%
33
Terrible
3%
27

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Couples
  • Families81
  • Couples83
  • Solo75
  • Business71
  • Warwick downtown a touch of class

    by

    Perfect for a business or weekend traveler. Beautiful rooms. Good restaurant and bar. Close to everything downtown.

    Unique Quality: Large enough to have everything you need. Small enough to have personal service from the staff. They treat everyone like you are an international VIP.

    Directions: Few blocks from the stadium.

More about Warwick Hotel Denver

Very comfortable, excellent value for money

by TripAdvisor Member Bobbio

Stayed twice at this hotel in July, at the start and finish of a four week tour of the Rockies. Arrived quite late from London flight, made to feel very welcome, every assistance to jet lagged passengers, went for a swim at dusk in the roof top pool, a good wind down after a long day travelling.
Excellent location for exploring downtown Denver. Restaurant meals superb with attentive but not overpowering service by staff born and bred in Denver who knew the area and spoke the language.
Bedrooms very spacious with comfortable beds and balconies facing the rising sun.
Large private car park with surface and underground parking removed the hassle of city centre parking. definitely a place to return to on future visits to Denver

very average hotel, not 4 stars

by TripAdvisor Member jgodic

this is probably the most average hotel i have ever stayed at. we had a rate of 115/night which seemed reasonable. i really dont think this qualifies as 4 star though. the decor is solid but fairly tacky. everything was clean, which is most important to me. they charged for wireless internet without first telling us, we didnt learn that it wasnt free til we were reviewing the bill on checkout. also, we requested a non smoking room with 2 beds when reserving and were given a room with only one bed and told that the only rooms with 2 beds were smoking. also, definitely request a room away from the elevator. we were woken up both mornings we were there by people talking in the hallway. overall, nothing too terrible, and this place would be fine you get a good rate and are not planning on spending much time in the room.

Beware! Warick Hotel = Waist of time and money!

by A TripAdvisor Member

If you are thinking of having a wedding reception downtown Denver, be sure to pick a location other than the Warwick hotel! I just don't want any other brides have their whole wedding experience ruined like mine was. If you know of anyone considering the Warwick for their reception, PLEASE let them know if this post. Here is a letter that my husband wrote to the Warwick. This dosent EVEN cover all the problems we had with them:


On Saturday, XXXX, 2005, your hotel provided services for my wedding reception. My wife, our guests, and I, have numerous complaints regarding your service, staff, and basic business operations.

We came upon our first issue, about three months after singing your banquet space contract conditions. Originally, we were assigned a woman named Christine Leaderman, which on her business card stated Wedding/Catering Planner. Upon Christine’s phone call making us aware of her promotion to another position, we were informed that we would now be dealing with a one Susan Sitter, Catering Sales Manager. We felt this was unacceptable, due to the fact that we had become accustom to and formed a bond with Christine, and did not want someone else finishing the obligations that were assigned to a prior planner. Not only did Susan’s title make us concerned, but we soon found out that our concerns were quickly surfacing. A few weeks after the switch, we met with both Christine and Susan, to discuss the dissatisfaction. We were told that Christine could not finish her obligations with us. We feel that this caused conflict between Susan and us, because from that point on, Susan treated us differently.

Within the course of the past seven months, there has been a significant amount of ill communication. My wife and mother-in-law met with Susan a short time after, to discuss the room decor, and procedure for decorations. Susan mentioned chair covers, candles, and other small touches to make the room rich with elegance. When asked to see what the candle holders looked like, Susan described them with her hands, after stating that the candle holders were onsite and property of the Warwick Hotel. My family felt as if it was bothersome to Susan, to fetch an example of the candle holders. My wife and her mother were to the understanding, per Susan, that these extras were included in the minimum we were to pay. Then, 15 days until the reception, Susan calls my wife stating that the chair covers will be extra cost, and that if we would like, we could rent chair covers elsewhere. The problem with that was, we were told that the Warwick Hotel does not allow any outside vendors, what so ever. So the eve of our wedding day, we arrive to the reception to chair covers that cost over $400, did not fit over the bottom of the chairs and bunched up half way down, felt and looked like they were disposable, and a complete embarrassment after guests made comments and poked fun at them.

My wife and I met with Susan, and discussed multiple times, that we would like to sample food before choosing what we want, and that we would like to view a few weddings before we decide on decor. We were never called to sample food after being promised we could, and were called to view one wedding, after telling us that there were three we could view. We mentioned to Susan in the beginning that we would only like hors d’oeuvres served at the reception. She completely agreed and thought it would be a great idea. One month before the wedding, she starts pushing a meal on us. Telling us that we will not meet our minimum unless we have a meal. We had to tell her at least five times, that we do not want a meal. It then became blatantly obvious that Susan was working on her percentage of the total wedding cost. Also, when we would discuss the cost, Susan would develop an attitude and sigh. She made us feel like she was planning her wedding reception, with our money. We feel we have spent a great deal of money and done all of the work. My wife provided Susan with three example pictures of how she wanted the cake table set up. She did not like the table up against the wall, and did not want the cake elevated in the center of the table. She made sure to tell Susan of these requests prior to the reception. When we got to the reception, the cake was the exact opposite of what my wife wanted. Susan set up the table as she wanted it, not how we wanted it. It has also been extremely difficult to contact Susan. At times, we would wait days for a response. This is intolerable as well as poor customer service skills.

After visiting with the bridal party, and guests the day after the reception, I found that we were not the only ones that had problems. I had two people complain that the bartender was rude. We had four families that had trouble getting the special room rate. On top of being busy with our wedding, we had to call on our guests behalf in order to get their room rate. We had numerous complaints about how unorganized the front desk is and how each person working told the guest something different. One front desk clerk told our guest that she did not have time to transfer calls within the hotel, as my guest was looking to find what room her family member was in.

I would appreciate it if you could call me, in an effort to resolve these multiple issues. Please be aware that we still have a balance, and that payment will not be made until I have spoken with someone other than Susan about these problems. I look forward to your reply and resolution to our situation, and will wait until XXXX, 2005 before seeking help from a consumer protection agency.



So, they contacted us and all they will do is knock off the $400 for the chair covers. We spent $5,000 for nothing but hassles, problems, and excuses. PLEASE MAKE EVERYONE YOU KNOW AWARE OF THE WARWICKS ILL PRACTICES!!!


average

by TripAdvisor Member misdirected_baggage

Spacious rooms - mine was larger than a 4 seasons suite. However, the furnishings are ordinary and a bit tired and service is a bit indifferent and spotty. Dont expect a concierge. I noticed a lot of noise outside the hotel and discovered it was the fire department responding to a call in the hotel. Curiously, the alarms never rang - not a comfortable safety situation.
I had breakfast one morning and was totally ignored - i visited the buffet, ate, read the paper, wrote some notes and finally left. Nary a hello from anyone and the place wasn't busy. I suppose the amount paid (zero) was commensurate with the quality of the service. The dinner band is very loud and food is ordinary.
The hotel is generally acceptable and within an easy walk to the downtown area.

Well worth the money

by A TripAdvisor Member

Great deal for the location and level of hotel. Nicely decorated, clean room with a comfortable bed. Friendly staff. Easy, short walk to downtown atttractions -- or the towne car service if you're lazy. Will definitely return.

Agree with a few other reviewers -- balcony furniture would be nice.

Stuffy

by A TripAdvisor Member

I arrived at the Warwick on October 5th. As soon as I entered the hotel, I felt very unwelcome by the staff. This hotel caters ONLY to suits. If you are wearing jeans and on vacation, they turn their nose down to you immediately. Even in the restaurant, Randolph's. When we walked in for breakfast, instead of seating us, the host looked us up and down (we were not in business attire) and asked us, "Can I help you?" When we asked if they were still serving breakfast (which they obviously were since it was 8am and the place was full of people eating) he said, "I suppose we could offer breakfast..." and then hid us in a corner behind the chimney! I found this completely unacceptable. Thankfully our waiter was much nicer.

The front desk in the Warwick is staffed by young girls who are pre-occupied and just plain rude most of the time. Only one, Christina, was helpful. The concierge Alex was very friendly as well.

The room was not as large as advertised and the bed/pillows were extremely uncomfortable. There was a large balcony, which was nice, however there was no furniture, and the sliding door had a terrible draft. I woke up freezing every night. The hotel's walls are quite thin and you can hear everything from the surrounding rooms.

The bathroom in the room was very nice. However, I hardly find this a reason to choose a hotel. The location of this hotel is not as convenient as advertised either. There are about five other very nice hotels much closer to everything than this one. I found that a lot of cab drivers do not even know where this hotel is. Another problem that I had was that the front desk girls repeatedly put calls through to my room after I had asked them several times not to. Finally I had to unplug the phones (three in all). It was very disturbing. I went there to relax and it was completely frustrating. Next time I will stay at Adam's Mark or the Hyatt which is being built.

Stay away from this hotel unless you are a stuffy, snotty business person. That is the only way the staff will treat you fairly.

Rude Staff

by A TripAdvisor Member

The Staff is rude! I believe this is a four star hotel (one staff member told me that they may lose a srar because they do not offer 24 hour room sercice) I would not choose to stay at again. I just cant say anything else except the staff at the front desk is rude. They should not treat guests with a rude attitude. A previous post said they are nicer to people in the suites-WRONG!!! We were in the Presidential Suite!! we asked to have someone take us in the towncar downtown, and they told us it was unavailable (funny, it was parked out in front for over an hour).

Okay, okay, the restaurant staff was nice, very helpful. Made me forget for a moment about the front desk staff. Room service was always rude, I started to be rude back, it got real old, and I am a very happy and giddy person, trust me. I usually can make anyone have a good day, lol! Anyways, the suite was huge, nice foyer, cheap lighting, off the foyer was a half bath, which is nice. The master bathroom has built in speakers which was wonderful, with a private water closet (toilet). I am always a fan of a separate toilet. The master bath I give a 4 out of 5, again, cheap lighting and cheap mirrors, but a nice size tub and separate shower. The mater bedroom is nice, a huge four post bed, but the bed was a little hard. Some of the furnishings were a bit old, some need to be updated. Plenty of room to sit in the parlor, a nice built in entertaiment center and a huge dining table, but again, cheap lighting. The balcony was great with tables and chairs, nice views of downtown denver, but you have to make sure you stay on the west side of the hotel!! If not, you will have a view of their parkling lot and a noisy garbage disposal area! We were booked for a corner king suite, but was not impressed (that is how I know of the parking lot) so I asked if there was anything better. They did give us the Presidential suite for only $600, a savings of about $300 I was told. That was one thing that made me happy.

nice but old

by A TripAdvisor Member

At first glance, our standard room looked very old, in need of a renovation. The carpet was worn and the colors were straight out of the 60's. Also, the TV was a Zenneth from the 80's. However, the bed was comfortable, and the bathroom was very nice. We got to the hotel too late at night to use the pool or fitness center, but they both looked very nice. We ordered breakfast room service in the morning. It was very tasty and arrived right when I requested, but it was very expensive. Parking was $12 per night and the town car service that takes you around town ends around 10:30, right when Denver night life really starts heating up on weekends. Overall, the hotel is nice, but nothing special. I've stayed in Holiday Inns much nicer...and cheaper.

Worst Hotel Experience

by TripAdvisor Member GDB

Staying at this hotel was such a huge disappointment. I booked a room at this hotel based on the recommendation of the wedding party. I made reservations over the telephone for a rate that included parking and breakfast. Upon check-in, the woman at the front desk had no clue as to whether parking was included- although she did end up giving me a parking pass. I asked if we needed coupons for breakfast and her answer was "they will know". Well, as we found out the next morning they didn't know. After an hour or so, the hotel manager finally comped our breakfast, and promised to inquire as to what happened. It turns out we did need coupons--when I brought this up with the some front desk girl, she actually looked at me and said, "yeah, you were suppose to get coupons". When I reminder her that she had checked us in, she said, "yeah, I know".

Another major problem was that the "complimentary town car" was never available. They also never told us when it would stop running. Mind you several people attending this wedding stayed at that hotel. Given that it was Halloween weekend we were unable to get a cab, and the towncar had stopped running at 10pm. When another guest tried to ask the front desk for directions, the woman at the front desk was unable to provide her with directions.

Upon check-out, the same woman who had checked us in--actually asked how our stay was. Unbelievable. The pain continued when I tried to submit my complaint through their website. After writing my tirade, (which you can see is quite long) their website said that I had forgotten a pre-fix (ie. Ms., Mr., or Mrs.)it told me to hit the back button to fix the problem and resubmit my message. As per this entire experience there was no back button. Needless to say. I will never stay at this or any other Warwick hotel. Staying at this hotel was such a huge disappointment. I booked a room at this hotel based on the recommendation of the wedding party. I made reservations over the telephone for a rate that included parking and breakfast. Upon check-in, the woman at the front desk had no clue as to whether parking was included- although she did end up giving me a parking pass. I asked if we needed coupons for breakfast and her answer was "they will know". Well, as we found out the next morning they didn't know. After an hour or so, the hotel manager finally comped our breakfast, and promised to inquire as to what happened. It turns out we did need coupons--when I brought this up with the some front desk girl, she actually looked at me and said, "yeah, you were suppose to get coupons". When I reminder her that she had checked us in, she said, "yeah, I know".

Another major problem was that the "complimentary town car" was never available. They also never told us when it would stop running. Mind you several people attending this wedding stayed at that hotel. Given that it was Halloween weekend we were unable to get a cab, and the towncar had stopped running at 10pm. When another guest tried to ask the front desk for directions, the woman at the front desk was unable to provide her with directions.

Upon check-out, the same woman who had checked us in--actually asked how our stay was. Unbelievable. The pain continued when I tried to submit my complaint through their website. After writing my tirade, (which you can see is quite long) their website said that I had forgotten a pre-fix (ie. Ms., Mr., or Mrs.)it told me to hit the back button to fix the problem and resubmit my message. As per this entire experience there was no back button. Needless to say. I will never stay at this or any other Warwick hotel.

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 Warwick Hotel Denver

We've found that other people looking for this hotel also know it by these names:

Warwick Denver
Denver Warwick
The Warwick Hotel Denver

Address: 1776 Grant St., Denver, Colorado, 80203, United States