Satisfaction Very Good
Value Score No Data
Good For Couples
Be warned, these guys are crooks. We booked a condo in Telluride based upon the reviews of the "San Sophia Luxury Condominiums" and the other information provided by the property manager (SilverStar Signature Properties). However, upon checking in we discovered the following, each of which directly contradicts the representations of SilverStar:
1 - SilverStar no longer owns the San Sophia Luxury Condominiums, but claim they still have the right to use photos and reviews of the San Sophia property to sell their other properties.
2 - Our condo had NO AIR CONDITIONING and was over 90 degrees inside when we arrived. It stayed well above 80 degrees all night and made for one MISERABLE night's sleep.
3 - There was NO breakfast, NO happy hour, the room was NOT CLEAN, it smelled bad, it looked NOTHING like the property/room photos that we looked at when we booked, and it was located some 50 miles from the city we originally wanted to stay in (Ouray), rather than 9 miles as represented by SilverStar.
4 - No one was at SilverStar when we arrived and no one was available to answer the phone that entire night.
5 - After finally reaching SilverStar to explain the situation, they refused to issue a refund and claimed that they owned the reviews of the San Sophia and had every right to use them to market any of its other properties. What they are doing is like using reviews of the Four Seasons to sell a Motel 6.
Bottom line? If you see "San Sophia" or SilverStar in Telluride, RUN.
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