Sun Vail Condos

635 North Frontage Road #1, Vail, Colorado, 81657, United States

1 Review

Sun Vail
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93%

Satisfaction Excellent
Excellent
67%
86
Very Good
22%
29
Average
4%
6
Poor
1%
2
Terrible
3%
4

N/A

Value Score No Data

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Good For Couples
  • Families89
  • Couples100
  • Solo0
  • Business100
  • Bad Mgmt Co

    by

    Beware of condos managed by Vail Management Company. The local SunVail manager is great. Vail Management Co? Not so much.

    Fireplace in our Sunvail unit did not work. Called vail management during hours they said on papers delivered to condo they were open. No human to take call. Called vail management again in morning in hours they claimed to be open. No answer. Vail finally called next day. They looked at issue. Told me fireplace problem was "deeper." Wrote "sorry" on note. No other response. Asked for compensation for lack of fireplace. No response. Asked again. Matthew (copying Greg) were main contacts -- I see from Yelp Matthew at least has been called to task before. They wrote back that they would not even consider talking to me until I removed the earlier version of this review on vrbo -- clearly less interested in a good visitor experience and more concerned about whether they would look bad. I refused, until I heard how they planned to correct situation. Management company stopped communicating altogether.

    Go anywhere else where vail management is not in charge. Feel sorry for owners. Good place. Picked wrong mgmt co.

Comments

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 Sun Vail Condos

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Sun Vail Hotel Vail

Address: 635 North Frontage Road #1, Vail, Colorado, 81657, United States