Sun Vail Condos

635 North Frontage Road #1, Vail, Colorado, 81657, United States
#10 of 82 hotels in Vail
Terrible (1.0 out of 5.0) 1 review
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Bad Mgmt Co

Terrible (1.0 of 5.0 stars)
by written on March 23, 2014

Beware of condos managed by Vail Management Company. The local SunVail manager is great. Vail Management Co? Not so much.

Fireplace in our Sunvail unit did not work. Called vail management during hours they said on papers delivered to condo they were open. No human to take call. Called vail management again in morning in hours they claimed to be open. No answer. Vail finally called next day. They looked at issue. Told me fireplace problem was "deeper." Wrote "sorry" on note. No other response. Asked for compensation for lack of fireplace. No response. Asked again. Matthew (copying Greg) were main contacts -- I see from Yelp Matthew at least has been called to task before. They wrote back that they would not even consider talking to me until I removed the earlier version of this review on vrbo -- clearly less interested in a good visitor experience and more concerned about whether they would look bad. I refused, until I heard how they planned to correct situation. Management company stopped communicating altogether.

Go anywhere else where vail management is not in charge. Feel sorry for owners. Good place. Picked wrong mgmt co.

Nearby Sun Vail Condos

Sun Vail Condos

We've found that other people looking for this hotel also know it by these names:

  • Sun Vail Hotel Vail

Address: 635 North Frontage Road #1, Vail, Colorado, 81657, United States

Amenities at Sun Vail Condos

  • Swimming Pool
  • Free Parking
  • Kitchenette

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