More about The Lodge at Vail
Vail has many great sports...
by John195123
Vail has many great sports stores. One which may help the most is called Surefoot. They specialize in making your boots, skiboots and shoes fit better and feel better, by adjusting them, creating pads that make the boots more comfortable, especially ski boots. Our feet may be canted one direction or another, and this may prove uncomfortable when skiing. Head over to Surefoot and they'll design relief for your feet by computer. Of course, this will cost you! It's not cheap, but it really helps when skiing. They do good work, and are knowledgeable and friendly.
Official ski boot service center for the US Ski Team, I think.
Address:
278 Hansen Ranch Road
The Bridge Street Lodge
Vail, Colorado 81657
Phone:
970.476.8890
970.479.9116
Email:
vail@surefoot.com
Website:
www.surefoot.com
There are other stores you can check out online!
Mickey's Bar Disappointing
by TripAdvisor Member Mark1952
We did not spend the night at the Lodge at Vail but had heard good things about Mickey's Bar. So, we stopped in for an early evening drink. The place was not busy. It looked nice. It was fairly early in the evening; so, we were not expecting to see Mickey at the piano. However, we were disappointed that our beers were severed warm, one of which was in a chipped beer glass. The price of $7 per beer seemed steep. We were surprised that we were not charged for the ice we asked for to put in our beer. The staff did not pick up on the hint that we needed to put ice in our beer to chill it. With such low standards in Mickey's bar, we decided that we would not want to eat in the restaurant or spend the night at the Lodge at Vail. We judged them as not measuring up to their reputation.
no sleep tonight
by A TripAdvisor Member
stay away in the summertime.no air-conditioning in the room makes a very very uncomfortable stay. toliet problems didnt help either. i was surprised there was no one at the pool area to serve u a drink either.
O.K. if you don't need air conditioning and don't mind lax security
by TripAdvisor Member ChicagoAlli
I have stayed at the Lodge at Vail the past two summers as part of a conference and both years I had the same problems. First, as some other reviews have noted, there is no air conditioning. Obviously, this is not a problem in the winter, but Vail's fairly comfortable summers still cause the rooms to get quite hot during the day. Thus if I did not want to sleep in a sauna, I had to open a window or door just to get some cool air. This leads to the second problem--security of the rooms. The first year I stayed here, I (I am a single, 30-something woman) was put into a ground floor room. The only way to get air into my room was to open the doors that opened directly onto the pool patio--anyone could have just walked into my room. This year I was in a second floor room which had window that opened onto a balcony that was only accessible from the room next to me. At 2am, a drunk man tried to climb into my room through my open window! He was apparently staying in the room next to me! This same night I was awakened at 5am by the sound of large trucks backing up on the construction site near the hotel. If I have to stay at this hotel next year, I now have to request a room not on the ground floor, and not overlooking a balcony accessible to another room and hope that my requests are honored.
Also, I agree with other comments regarding the size of some of the rooms. My room this year was tiny, and I could not imagine staying in such a room in the winter with a ton of ski stuff.
Terrible for Groups/Meetings
by A TripAdvisor Member
I'm going to have to agree with the reviewers who gave this hotel low ratings. As an event planner I've never dealt with such poor customer service. I organized a group which spent several thousand dollars over the course of 4 events at the Lodge At Vail (including lodging, food & bev, etc) and the issues were as follows:
- All the Sales Manager seemed to care about was getting their commission on our rooms. No follow-up or special attention to our guests.
- One of the valets crashed one of our executive's cars, no apology or follow-up come from the Sales staff.
- Conference room was not properly set up prior to our meeting.
- Mix-up with reservations caused rooms to be booked for fewer nights than we thought reserved.
- Atrocious accouting practices/customer service: our bill and breakdown were not prepared/submittd to us in a timely fashion (i.e. incidentals were not charged to the appropriate card, it took three months for them to send an invoice), etc.
- These mistakes have cost The Lodge our future business.
Event planners beware!
Manager doesn't honour guest issues, just OK property
by TripAdvisor Member S6blr
We were part of a large car tour that spent several nights at the hotel. We had laid out our route to use this property as the highlight of our 3 week tour. Unfortunately, one of our group was injured quite badly in the pool with shoddy maintenance on the pool ladder, which the hotel admitted fault, and still has NOT renumerated her for (despite continued promises from the Manager). Some of us were upgraded to suites, which were spacious and roomy, with excellent beds. All our cars were well looked after and secured in the underground car parking area, well worth the price! The hotel bar is quite small, but adequate, and the Wildflower Restaurant is WELL WORTH the price. Seems that the management may need to be reviewed in honouring guest issues, but otherwise, the Conciierge and others are very helpful. Would probably stay at this hotel again in winter could I afford it as an individual. Do make careful note of where your room is as the hotel is a maze that can't be underestimated.
very good option in Vail
by TripAdvisor Member travelingfish
My wife and I stayed here over Thanksgiving. Great Hotel with a great staff. The room was large and very clean. All the amenities were present (including little gifts left on the pillow at night). The bed was one of the most comfortable beds I have ever slept on in my life. The hotub and pool are small but very nice. There really is no spa or health club to speak of (there is a small work out room with three pieces of equipment).
The hotel staff went out of their way to help us with whatever we needed (or wanted). We had reservations at the hotel's family resturaunt for Thanksgiving (Cuccina Rustica). The dinner was served buffet style, but the buffet was overun with noisy children. We told the concierge and he got us right into another resturaunt (the more hotel's more upscale Wildflower Resturaunt). The concierege got us into the Wildflower even though everything was totally sold out. As a result, our Thanksgiving dinner was wonderful. The concierege staff did us many more favors (everthing from helping with Ski arrangments to giving us a ride to our favorite steak house).
Althoug this hotel has a great location (slopeside at Vail) and nice rooms--it does not offer the full resort facilities (i.e. spa, movietheater, huge pool, etc.) that some of the Mega-resorts in the area offer (i.e. the Ritz Carlton). It is also one of the older hotels (although it has been maintained very well). It appears as though the hotel is being renovated and more ammenities such as a Spa are being added in the future.
If you are looking for a great ski in/ski out option right in the heart of Vail, you can't go wrong with the Lodge. Go in the off season when the rates are low or expect to pay HUGE amounts of money to stay here.
The Perfect Location
by A TripAdvisor Member
We stay at the Lodge every year, and with each visit, our expectations are exceeded. This year we had a 2bd/2bath condo and it was gorgeous, roomy and comfortable. The staff are accomodating and helpful. The Italian restaurant is excellent and the service could not be better. The location of the Lodge is it's biggest asset. The Lodge is one of the pricier hotels, with inflated costs for parking, room service, etc. Don't expect to find any deals. You may pay a premium to stay here, but for all around comfort and convenience, it is worth the price.
A beautiful hotel, 1 minute away from the slopes
by TripAdvisor Member cbach74
My husband and I stayed at the Lodge for 6 nights in February 2006. We had a very good experience overall. The breakfast buffet was absolutely unbelievable, - we've never seen a better buffet! The room was small (with hardly any space to walk around the bed), but we didn't really mind since we spent most of our time skiing. Room service was alright but not great. Twice, the housekeepers gave us towels that were dirty. Hoewever, when we left the hotel, we forgot our digital camera in the room and the staff found it and mailed it back to us. The location was absolutely perfect, hard to imagine a better location (right at the bottom of the slopes, right next to all the restaurants and shops). We would definitely stay there again.
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