Regal Palms Resort at Highlands Reserve

2700 Sand Mine Rd, Davenport, Florida, 33897, United States
(3.5 star hotel)
#2
Rank 2 of 59 hotels
in Davenport
Good (3.0 out of 5.0) 2 reviews
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Value Score

Poor Value

Costs More than similar hotels

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Tags

Spa and Resort Theme Park Trips Golf
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The Best Kept Secret Near Disney (Laurasvillas)

Best (5.0 of 5.0 stars)
by written on April 13, 2011

This resort has so much for the entire family for the whole day and evening. There is a full spa for total relaxation, sports lounge that has sporting events from around the world, the restaurant is very affordable with good food. This resort has the feel like you are in the Bahamas, there are two heated pools, lazy river, water slide, tiki bar, dancing, entertainment and move night at the pool till 11:00 pm. It is in a great location, that is close to all of theme parks. There is a Applebees Restaurant, bank, gas station, Publix Supermarket, liquor store, ice cream store, pizzeria store, Walgreens.

Unique Quality: The whole family had a great time in the lazy slide and water slide.

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Worst place in Davenport

Terrible (1.0 of 5.0 stars)
by written on January 17, 2011

We stayed at 448 Miramar Ave. We had booked this directly with the homeowner and she said she'd like to know how we felt about it.
If I owned this home, I wouldn't let anyone stay there. It was disgusting.
Our stay started out bad and just got worse when we actually saw the place. Upon check in the front desk clerk, Tim tried to tell us that we had to pay an additional cleaning fee even though we had already paid this fee to the homeowner. He was not a pleasant person to deal with. It took what seemed forever to get checked in.
We finally got the keys and directions to the unit. There were 9 of us in total, including 5 adults, 3 teenagers and 1 infant.
Upon entering the unit, the smell of musty, mold was overwhelming. The carpet was awful it was so stained that we had to keep our shoes on. At this point in time we had just driven for 28 hours so we were tired and just wanted to get into bed and have a good nights sleep.
Well that wasn't about to happen. The playpen that was supposed to be in the unit was NOT. We called the front desk and Tim said that there was nothing he could do about it so too bad. My husband told him that we wanted to speak to the manager and after about 1/2 hour of arguing with this incompetent person we finally got to talk to a manager.
She arranged for the play pen to be delivered. It was delivered and as we were setting it up the smell of vomit was overwhelming. There was no way that my child would be going anywhere near that let alone sleep in it.
Another phone call to the front desk and no answer. We waited another 10 minutes and called again. Still no answer. I finally walked up to the front desk and told Tim that we wanted another playpen as the one that he sent was unhealthy. To make a long story shorter we get another playpen delivered that was in just as bad a shape.
So we all decide to try to get some sleep. The only bed that was remotely comfortable was the King bed in the Master upstairs. But we had a toddler in bed with us so that made it not good for sleeping.
None of the headboards for the beds were attached to anything so banged around all the time. The twin bed in the 2 upstairs bedroom were so uncomfortable that we had to take all the blankets we had and put on under the bottom sheet to stop from getting pinched by the springs that were poking. The floor boards were so creaky that the couple in the downstairs bedroom could hear whenever anyone moved at all.
The twin beds upstairs were dangerous, if anyone sat on the bottom of the bed the whole mattress lifted up almost crushing my 2 year old at one point.
The cabling and installation of the television was unsafe and posed a strangulation hazard.
The couches were so dirty that we didn't want to sit on them.
The kitchen was missing 1/2 of what was supposed to be in there.
The bathrooms were not cleaned properly, bathtubs had mold growing and there were strange hairs on the toilet, baths and sinks. Enough to turn someone stomach.
The WIFI that was supposed to be included with the unit was non existent.4
We emailed the owner to have these issues addressed. She was not aware of anything wrong with the unit and said that she had never received any complaints.
We were only staying for 2 nights this time but had already booked and paid for the unit for the week over Christmas. There was no way we would find anything else in such short notice that we had no alternative but to come back and stay for the week after our cruise.
We will never stay here again and will not recommend it to anyone.
I've added some photos.
We have got no where with the owner so have to chalk this up to a bad experience.
We had to purchase extra blankets to put under the sheets, we had to purchase a wireless router so that we could let the teenager hook up to the internet. Could you imagine staying a week with 3 teenagers and only 1 internet connection at time?
We had to purchase extra pans in order to cook. One tiny frying pan wasn't going to work.
All in all we had an awful experience and will stay elsewhere in the future.

Nearby Regal Palms Resort at Highlands Reserve

Regal Palms Resort at Highlands Reserve

We've found that other people looking for this hotel also know it by these names:

  • Regal Palms Resort Florida
  • Regal Palms Resort & Spa
  • Regal Palms At Highlands Reserve
  • Palm Regal Resort
  • Regal Palms Davenport
  • Regal Palms Resort And Spa
  • Regal Palms Hotel Davenport

Address: 2700 Sand Mine Rd, Davenport, Florida, 33897, United States

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Amenities at Regal Palms Resort at Highlands Reserve

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Pets Allowed
  • Kids Activities
  • Free High Speed Internet
  • Kitchenette
  • Suites
  • Bar / Lounge

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