Regal Palms Resort at Highlands Reserve
2700 Sand Mine Rd, Davenport, Florida, 33897, United States
Worst place in Davenport
We stayed at 448 Miramar Ave. We had booked this directly with the homeowner and she said she'd like to know how we felt about it.
If I owned this home, I wouldn't let anyone stay there. It was disgusting.
Our stay started out bad and just got worse when we actually saw the place. Upon check in the front desk clerk, Tim tried to tell us that we had to pay an additional cleaning fee even though we had already paid this fee to the homeowner. He was not a pleasant person to deal with. It took what seemed forever to get checked in.
We finally got the keys and directions to the unit. There were 9 of us in total, including 5 adults, 3 teenagers and 1 infant.
Upon entering the unit, the smell of musty, mold was overwhelming. The carpet was awful it was so stained that we had to keep our shoes on. At this point in time we had just driven for 28 hours so we were tired and just wanted to get into bed and have a good nights sleep.
Well that wasn't about to happen. The playpen that was supposed to be in the unit was NOT. We called the front desk and Tim said that there was nothing he could do about it so too bad. My husband told him that we wanted to speak to the manager and after about 1/2 hour of arguing with this incompetent person we finally got to talk to a manager.
She arranged for the play pen to be delivered. It was delivered and as we were setting it up the smell of vomit was overwhelming. There was no way that my child would be going anywhere near that let alone sleep in it.
Another phone call to the front desk and no answer. We waited another 10 minutes and called again. Still no answer. I finally walked up to the front desk and told Tim that we wanted another playpen as the one that he sent was unhealthy. To make a long story shorter we get another playpen delivered that was in just as bad a shape.
So we all decide to try to get some sleep. The only bed that was remotely comfortable was the King bed in the Master upstairs. But we had a toddler in bed with us so that made it not good for sleeping.
None of the headboards for the beds were attached to anything so banged around all the time. The twin bed in the 2 upstairs bedroom were so uncomfortable that we had to take all the blankets we had and put on under the bottom sheet to stop from getting pinched by the springs that were poking. The floor boards were so creaky that the couple in the downstairs bedroom could hear whenever anyone moved at all.
The twin beds upstairs were dangerous, if anyone sat on the bottom of the bed the whole mattress lifted up almost crushing my 2 year old at one point.
The cabling and installation of the television was unsafe and posed a strangulation hazard.
The couches were so dirty that we didn't want to sit on them.
The kitchen was missing 1/2 of what was supposed to be in there.
The bathrooms were not cleaned properly, bathtubs had mold growing and there were strange hairs on the toilet, baths and sinks. Enough to turn someone stomach.
The WIFI that was supposed to be included with the unit was non existent.4
We emailed the owner to have these issues addressed. She was not aware of anything wrong with the unit and said that she had never received any complaints.
We were only staying for 2 nights this time but had already booked and paid for the unit for the week over Christmas. There was no way we would find anything else in such short notice that we had no alternative but to come back and stay for the week after our cruise.
We will never stay here again and will not recommend it to anyone.
I've added some photos.
We have got no where with the owner so have to chalk this up to a bad experience.
We had to purchase extra blankets to put under the sheets, we had to purchase a wireless router so that we could let the teenager hook up to the internet. Could you imagine staying a week with 3 teenagers and only 1 internet connection at time?
We had to purchase extra pans in order to cook. One tiny frying pan wasn't going to work.
All in all we had an awful experience and will stay elsewhere in the future.
The Best Kept Secret Near Disney (Laurasvillas)
This resort has so much for the entire family for the whole day and evening. There is a full spa for total relaxation, sports lounge that has sporting events from around the world, the restaurant is very affordable with good food. This resort has the feel like you are in the Bahamas, there are two heated pools, lazy river, water slide, tiki bar, dancing, entertainment and move night at the pool till 11:00 pm. It is in a great location, that is close to all of theme parks. There is a Applebees Restaurant, bank, gas station, Publix Supermarket, liquor store, ice cream store, pizzeria store, Walgreens.
Unique Quality: The whole family had a great time in the lazy slide and water slide.
More about Regal Palms Resort at Highlands Reserve
We visited the Regal Palms from Nov 6 to Nov 10. The accomodations were great; very clean and spacious. The pool area was nice and clean and very relaxing. We discovered that on the weekend the resort offers free food and refreshments in the pool area. The staff were friendly and helpful.
We did find that the resort was a little out of the way if you wanted to be close to restaurants and bars.
Had a great time. If you go, say hi to the pool chef....he's fine
Brilliant, highly recommend!!!
Regal palms is a brand new complex and it shows as the house we stayed in was spotless. The location is great (about 10 mins from all theme parks) and it was just so much better to get back to your own home after a long day rather than some hotel room - probably worked out cheaper aswell which is a bonus. Going back soon! Also note rooms are very spacious and we quite easily fitted 7 people in a 3 bedroom house.
Great Value. Super clean.
We recently stayed at the Regal Palm and are planning a return trip for Christmas to take our child to Disney for the first time. The 3br villa we rented was absolutely clean, which is great if you are traveling with a child who spends a lot of time on the floor. All the bedrooms were spacious. Kitchen is fully equipped. W/D. Great pool! Not much around. A Publix within walking distance but not much else. Nice and quiet, especially after a day of chaos at the parks.
Excellent! Had a great time!
We loved this place! We stayed for 10 days, 10/12/04 - 10/22/04. Yes, we had to buy our own stuff like dishwashing and laundry soap, but we expected that because we were staying in a 5 bedroom home and not a hotel. The only problem we had was that Expedia's mapping gave us the wrong directions and sent us down some dirt road that wound up being closed but with some help from the nice ladies at Regal Palm we found our way there, everything was super after that. The house was beautiful, the pool was great (if a little small), all in all just a wonderful time. We plan on going back and we WILL be staying here again!
excellent rental home
We just returned from 8 days at the Highland reserve 4 bedroom pool home. The house was absolutely beautiful. We had rented a 3 bedroom but were given a 4 bedroom 3 bath home. It was extremely clean, plenty of towels for 6 people, no washcloths or hand towels) We had no problems the entire stay. The only comment is watch out for racoons when you put the trash out, they seem to get into all the barrels. conveniently located, to bad there is no transportation provided, we had 4 young adults that couldn't drive a rental car, it would have been nice if some kind of bus or shuttle was avasialble, even for a fee!!. People we dealt with were very pleasant. I would recommend it to any of my friends. Just remember to bring trash bags and your own supplies, but it was a wonderful experience. Our air conditioner was unlocked so we could adjust it at our convenience, we actually found it to cool at the setting they had it set at and were able to adjust it. Thank you
Excellent place to stay
This place was excellent. We had a brand new condo with 2 floors, 4 bedrooms, 3 baths and all other amenities in April 2004. The persnonel was exceptionally helpful. What a beautiful place to stay at the price of a regular hotel. We look forward to returning in 2005.
Nice, but has some problems
This place is a joke! We arrived to check in, realizing that the designated check in office had been destroyed by the hurricanes in the weeks prior. We were never notified of this, somewhat confused, we were rerouted by a non-specific note that was posted on the door to go straight to the resort for the keys. We arrived at the resort searching for a check in office that basically didn't exist. We had to call the emergency phone number to find out where on the grounds the office was located, which ended up being in a model townhouse. After all of the confusion, we were given house keys to a villa. When we opened the door to the villa it was beautiful, but not what we had booked, it was much smaller than quoted. We decided that we really needed the larger villa that we had originally booked, we were traveling with a large group and we need more space. We went back to the office explaining that there must be a mistake. The girl at the desk was not accomidating, she stated that reservations was closed and we would have to call in the morning to get it cleared up. They claimed that because of the fact that I booked on Expedia, they were not liable for any confusion. (I even called the resort numerous times prior to the trip to confirm room layouts and sizes, also to add a spa and grill) At this point our group was tired and disappointed, we were traveling with children, it was getting late and we had an action packed vacation planned for Disney the next day. We decided that this situation was unacceptable and we wanted to talk to someone in management. Eventually, I was allowed to speak to a manager over the phone. The manager was more than accomidating and even "upgraded" our rental villa. The villa was much larger than we had booked but was in rough shape. It was outdated and had water damage. The garage was infested with cockroaches and was used by the resort to store grills in, because of this we were unable to make use of the garage. We were "upgraded" due to the fact that they were completely booked and this was the only villa available. I was sure to read all of the reviews on trip advisor for this resort before booking it, unfortunately some of the earlier reviews are still correct, and things need to be worked on. Our family would not waste our time and money at this resort in the future.
I loved this resort and the location is not that bad. Great staff - Bonnie was incredible, Jamie and a star as well. The pool was awesome and my kids had a ball. I have traveled the world and this will be a great Orlando destination spot in the future.
My family loved staying here
I concur with the past reviews. We booked through Expedia and followed the “late arrival” instruction and ran into the same frustration of the closed off-site check in. We, too, were not clear as to where the front desk was located in this complex. Nonetheless, we finally checked in, exhausted and all.
To our amazement, our booking for a 3 bdrm townhome turned up to be a beautiful 4 bdrm townhome with a king-sized master bedroom. 4br/3ba to be precise. The townhome was a little too warm for our liking but the management took care of that on the next day. While we were there, our phones never worked. Our family requested that the phones be fixed, but it seemed as though it was throughout the complex. The staff at the office was friendly in allowing us to use their phones.
The resort is a short 10-15 minutes drive to Disney World Resort area. The complex is new and still developing other phases. The pool area is nice with a lazy river and has a water slide. The clubhouse is still in the works and the restrooms were not convenient. However, the hot dogs & burgers on the weekends are a real plus.
Super WalMart just minutes from the resort and a local grocery store right on the corner. The resort was a perfect fit for our family that we had plenty of room, cable TV, ability to prepare our own food and relax and unwind from a busy ‘play day’. We found the townhome to be private and quiet. With each passing day, I’m sure this resort will come to be something very much desired. Our family recommends this resort & friendly staff.
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Regal Palms Resort at Highlands Reserve
We've found that other people looking for this hotel also know it by these names:
- Regal Palms Resort Florida
- Regal Palms Resort & Spa
- Regal Palms Resort Spa
- Regal Palms At Highlands Reserve
- Palm Regal Resort
- Regal Palms Davenport
- Regal Palms Resort And Spa
Address: 2700 Sand Mine Rd, Davenport, Florida, 33897, United States