Cheeca Lodge & Spa

81801 Overseas Highway, Mile Marker 82, , Florida, 33036, United States
(5 star hotel)
#4 of 36 hotels in Islamorada
Very Good (3.5 out of 5.0) 3 reviews
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Zero customer service: awful, awful experience...

Terrible (1.0 of 5.0 stars)
by written on May 22, 2010

We stayed at Cheeca over Mothers' Day weekend. It was possibly the worst experience we have ever had in a hotel anywhere in the world. Since arriving back, we have sent about 10 emails of complaint to Cheeca, and we have left telephone messages on the answering machine of the manager, and have contacted their marketing people -- absolutely no response from any of them. In fact, this reflects exactly the attitude we encountered while staying there.

The treatment and attitude from staff, from Front Desk to restaurant
was terrible. We were spoken to in a pretentious, condescending manner
-- and when we complained, we were treated simply as an annoyance. We
travel widely, both within the US and internationally, and this was
the worst experience given the price. We spent close on 2000
dollars and we feel literally robbed. We have many visitors from
overseas who always ask us about visiting the Keys. It is very
unfortunate that we will not be able to say anything positive about
Cheeca. (Caveat: The car valet staff were very nice, but that is the
extent of the kindness shown). You guys really need to come down from
your apparent elevated sense of grandeur -- it is not a great place,
and you have to do something about it. As Florida residents, we will
not be looking to Cheeca again for a weekend break.

Bottom line is that we spent a very unpleasant weekend at Cheeca thanks to the Cheeca customer service, and Cheeca walks off with nearly 2000 dollars for that privilege. Outrageous.

As we said above, we have sent about 10 emails of complaint to Cheeca, and we have left message and called the manager personally, and have contacted their marketing people -- absolutely no response from any of them. In fact, this reflects exactly the attitude we encountered while staying there.

Elvira Restrepo and family
elviramariarestrepo@gmail.com

goingsolo's Profile Photo

Cheeca Lodge & Spa

Best (5.0 of 5.0 stars)
by written on February 25, 2005

Cheeca Lodge is the nicest resort on the Keys. The Lodge has its own spa, an unusual thing to find in the laid back Keys. The hotel also has a golf course and its own private beach.

All this luxury comes at a price, especially in this area where hotel rooms are in high demand and prices are pretty steep for the average motel room. But if you're looking for luxury in the Keys, this is the place to find it.

As fabulous as this property is, I wouldn't recommend it unless you plan on spending your time on the lodge property. The accommodations may be top notch, but the Keys are all about the simple pleasures in life. If you plan to spend your days on a charter boat or in the ocean and your nights at the Tiki Bar, there's no need to stay here.

Unique Quality: A spa, private beach, private lagoon, marina, golf and tennis courts. This place has all the amenities you would expect to find in a luxury resort.

Directions: Follow overseas highway (aka US-1) to Mile Marker 82.

Dutchnatasja's Profile Photo

Great Spa Resort.

Great (4.0 of 5.0 stars)
by written on November 2, 2004

We’ve stayed in Cheeca Lodge Resort and Spa a few years ago. I heard it’s renovated now. Back then, I was very surprised. What a beautiful hotel, with a high standard service. Many pathways were lined with palm trees, flowers and lit by torches at night. The setting is beautiful, right on the beach (ocean side). It has two pools, a lagoon and hammocks everywhere. There are lot amenities. You can golf, fishing, and much more. Many Spa facilities you can choose from. They had a lot of famous people that visited there resort, and I can imagine why. I would recommend this to anyone who loves Spa treatments, golf and luxury.

Unique Quality: Great Spa, great atmosphere, good service.

Nearby Cheeca Lodge & Spa

Cheeca Lodge & Spa

We've found that other people looking for this hotel also know it by these names:

  • Cheeca Lodge Islamorada
  • Cheeca Lodge Spa
  • Cheeca Lodge Florida
  • Cheeca Lodge And Spa
  • Cheeca Hotel Islamorada
  • Cheeca Resort Islamorada

Address: 81801 Overseas Highway, Mile Marker 82, , Florida, 33036, United States

5 Photos of Cheeca Lodge & Spa

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Amenities at Cheeca Lodge & Spa

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Free Parking
  • Business Services
  • Kids Activities
  • Free High Speed Internet
  • Spa
  • Suites

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