Stay away!
by A TripAdvisor Member
We used priceline to get the room, it was $65 a night. Great, the Hyatt for cheap. Got there and the loby is very nice so the rooms will be too, right. We get a room that is dirty and dingy. Call for an upgrade and get charged $20 but we get a veiw, which is very nice. Same room though, dirty, wall paper ripped, stained carpet, broken desk...Call again and get another room, an "updated" room. The only thing different was a better bed. I can't believe how dirty this hotel was. I had my 10m old baby and I wouldn't put her down on the floor, it was just too gross. We called priceline and got a refund and stayed at the Sea Turtle at the beach. That was nice.
Stay away until they do the renovations. If you've ever stayed at a Hyatt this will be a huge dissapointment to you. It is no better then motel 6.
Not A Typical Hyatt
by TripAdvisor Member Sam4413
First of all the valets are excellent. They are extremely quick. It's $15 a day though and $12 if you park your own. The reservation desk is a little slow and aren't knowledgable about the area. They will tell you to go to the information desk. Gift shop is expensive for anything including drinks or paper. No paper is delivered to your door even if you are a Hyatt member which I am. The beds are awful. Yes I realize that they are getting their comfort beds in later this year but they could have at least put the normal Hyatt sheets, pillows and comforters on them. Housekeeping will wake you at 8 if you don't put the privacy tag on your door. However they will come back to check throughout the morning to see if you are gone so they can clean your room. Local calls are $1.00. Restaurants are pretty nice. Jacksonville Landing is a block and half. It's a beautiful hotel but definitely needs the Hyatt touch.
Former Adams Mark, still in desperate need of an update
by TripAdvisor Member fdipace
I have written a review of this hotel before when it was an Adams Mark. I travel to Jacksonville monthly for work and often bid on priceline ($55) and receive this hotel: WARNING. If you bid online the Hyatt will treat you as a second class citizen. The rooms above the 9th floor have the Hyatt updated beds. The hotel will charge you a $20 upgrade to one of these rooms, skip it. The rooms are still outdated and dirty, just as they were when it was the Adams Mark. The hotel location is great and the view of the water can be nice if they give it to you. They charge for the internet but it is free in the coffee shop in the downstairs lobby. The breakfast buffet is one of the most expensive I have ever paid and the food is the typical greasy type. After Hyatt took over they did raise the price of self parking to $12. The one positive of this hotel besides location is the roof top pool and gym, very nice. Hyatt needs to get cracking and fix this hotel. Priceline needs to drop this to a 2 star hotel. If money is not an issue stay at the remodeled Omni. Once in a blue moon you can get this on priceline. Althought the parking isn't cheap the rooms and service make up for it.
Ucky
by A TripAdvisor Member
Stayed here for a conference. Definitely not up to the Hyatt name. Room was clean...washed up looking, old furniture, hard bed, not worth more than 60-75 a night if you get a view. Very surprising...disappointing.
LOOKED LIKE A HYATT TO ME.
by TripAdvisor Member AUTUMNSUN
I did not actually spend the night here but instead visited some friends. I did nose around and use some services though. Valet was good and they had a parking garage connected to the hotel by a enclosed walkway. The food I had in the restaurant was good and so was the starbucks coffee in the lounge. I frequently had staff asking if I needed help. In a nice sincere way, not wondering what I was doing! It was upscale like Hyatts are but maybe not as grand as some. I visited the 18th floor, several suites. Very nice with great view of the river. They were very spacious and nicely decorated. Beds were great, yes I sampled one. I can not answer as far as the regular rooms condition. The pool is on the 19th floor (top) but seemed pretty small.It definitly was being enjoyed by many.I can only say that I did feel like I was in a Hyatt and not motel 6. I wished that I would have stayed here instead of the other place I chose. The reviews here had scared me away though!!
The Hyatt got its groove back!
by A TripAdvisor Member
This is by far my favorite hotel in the area. The renovations have completely surprised me. This is a mammoth of a hotel is really modern and luxe with 5 star service. The hotel is huge, so if you have a large group or convention of some sort it would be perfect. It's within walking distance of all downtown attractions, and has a Starbucks and Plaza III Steakhouse. The location, interior design, and service cannot be beat. The beds and linens were plush, providing a great nights sleep. The Hyatt has definitely turned this former Adams Mark in to its full potential.
Great hotel! WAY better than the Omni!
by TripAdvisor Member FLtraveller76
I was a little worried going here when I read the bad reviews on this site, but the hotel turned out to be great. I booked it on hotwire for $80, and they upgraded me to a river view on the top floor. The room had floor to ceiling windows and a large sliding glass door that opened to let the air in. The bed was very comfortable. I noticed that the bathroom and room decor were pretty dated and definitely not the same as posted on their website, but they are in the process of updating their rooms, and I'm guessing that my room wasn't updated. The bathroom wasn't gross by any means...it just looked dated.
The workout center on the top floor is great and even has a sauna. The pool area is really nice on a large deck of the top floor overlooking the river and city. The pool was decent, but there was a lot of chlorine or other chemicals in the water...so much so that I couldn't see my feet in the shallow end. Still, it was a nice area to relax.
Room service was great. Prices were moderate and the food quality was fantastic, as was the service.
The service at this hotel is incredible, especially for a large chain. Everyone is friendly and tries to go out of their way to help you. From the person at the gift shop who gave me directions to a grocery store to the server at the sports bar who made sure that my meal leftovers were packed up for later, everyone was genuinely very nice. In fact, I ran later ran into the man who booked me into my room, and he asked me how I was enjoying it.
The location of the hotel is perfect for business and incredible for attorneys, as the courthouse is just across the street. I've stayed at the Omni before and I was really turned off by how pretentious and stuffy it was, while offering a subpar hotel. Whenever I come back to Jacksonville, I will only stay here.
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