Omni Jacksonville Hotel

4 out of 5 stars4 Stars

245 Water St., Jacksonville, Florida, 32202, United States

3 Reviews

Omni Jacksonville Hotel
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Satisfaction Very Good
Very Good

Value Score Average Value

Similarly priced and rated as other 4 star hotels

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Good For Solo
  • Families76
  • Couples76
  • Solo81
  • Business76
  • Steer Clear


    My school was holding a very formal affair down the street and advertised a block of rooms at this hotel for $109 a night. Next time, I will just drive home after the event. Upon check in, we were alarmed to discover we had three choices for parking: $15 to park outside, $12 to park in a parking garage, or $20 to have valet parking. Upon check in, we requested a non-smoking room and inquired about validation of parking. We were brusquely informed that there was no validation of parking, we had to pay the parking fees. Our room was right off the elevators. Upon entering our room, we were hit with an overwhelming smell of cigarette smoke. There were two small blood stains on the carpet right outside of the bathroom door in full view of the hallway light. We contemplated asking for a different room, but after inspecting the beds and finding no stains decided to stay since we were only sleeping there for a brief period of time. We were quick to remove the bed pillows and bed spreads, however, considering the other glaring issues to the room cleanliness. One bed was rock hard, the other bed was so worn that unless a person slept directly in the middle of the bed they were falling out of the bed. As the night wore on, every sound of the elevator was clearly heard through the door. We left early in the morning (5 am) and had to wait 10 minutes for an elevator to reach the 11th floor. The time was so extraordinary that we began calling down to the front desk trying to find out if something was wrong. I strongly suspect that "to save energy/money" the hotel turns off all but one elevator during the overnight hours.

    All in all, I spent the next night in a $35/night hotel and the hotel/experience was 100 times better. I would STRONGLY recommend no one stay at this hotel unless you don't care about throwing away money for a bad experience.

  • Not your typical Omni


    I hate to have to say this, but this Omni doesn't live up to the Omni reputation. Having been to several Omni hotels I found this one to be lacking. I'm hoping that whatever the problem is with housekeeping is resolved, since even my second room was not very clean. The manager did a wonderful job in trying rectify things by providing some complimentary tickets and had my carpet cleaned, but it doesn't change the fact that this hotel doesn't offer things such as free internet access or the kid's "activity bags" that the other Omni's do. They even removed the vending machines recently due to vandalism. They also don't provide the complimentary light continental breakfast that several of the others do. The rooms need a very thorough cleaning and the furniture is on the scruffy side, but the saving grace is that the staff was appalled when I brought my concerns to their attention and has been wonderful in trying to make things right. So overall, great staff but shabby premises. Oh, FYI the parking is $14.00/day and valet parking is $18.00/day.

    Unique Quality: Wonderful location, helpful friendly staff

    Directions: Downtown near Jacksonville Landing

  • HumblyServingChrist's Profile Photo

    Convenient luxury in downtown Jacksonville


    Unique Quality: Until the arrival of the Hyatt (formerly Adam's Mark) and renovation of the Crowne Plaza (formerly the Hilton, the Omni was unquestionably downtown's finest hotel. Featuring a luxurious lobby and great views of the river and skyline from some guest rooms, the hotel stills holds its own as one of the best places to stay in downtown.

    Conveniently located, the Omni is just steps away from the Times-Union Center for the Performing Arts and a Skyway station, and is just a block from both the Jacksonville Landing and the Northbank Riverwalk.

    Juliet's is an upscale restaurant located inside the hotel's lobby.

    Directions: Downtown Northbank

More about Omni Jacksonville Hotel

Jacksonville is a BIG city, in...

by SeaBreezeUSA

Jacksonville is a BIG city, in land area. I lived in Jacksonville for 5 years and it is the best city I have ever lived in. Depending where you live, either fly or drive
JTA's Airport Flyer

Cost-conscious travelers have an affordable and comfortable option making their way between the airport and Jacksonville's downtown and southside. The JTA Airport Flyer operates weekdays every hour on the hour from 8:00 am until 7:00 pm, starting at the airport and then picking up at downtown businesses and hotels and Southpoint hotels. This downtown to Southpoint connection will also serve as a 'shuttle' for hotels guests and employees to ride downtown or connect to existing JTA routes during the day.

The Airport Flyer costs only $7 per trip to the airport and the subsequent downtown to Southpoint service is only $1 each way.

Downtown stops include Omni, Hilton, Radisson, and Hampton Inn Hotels, CSX Transportation, Barnett Bank and BellSouth buildings, the Jacksonville Landing, FCCJ downtown transfer station and the Greyhound Bus Station. Southpoint stops include 13 southside hotels.

Using the service couldn't be easier. Airport pick-up is located on the terminal's lower level at the north end curb. Bus stop locations are clearly posted at or near each stop, no reservations are required and wait time is minimal. The bus will drop passengers at the airline of choice providing efficient door-to-door service.

Ground Transportation

Annett Bus Lines Motor Coaches and East Coast Transportation limousines and minibuses offer full-service guided transportation, including meet & greet, airport transfers and sightseeing for meetings and groups.

Individual transit needs are met by operations such as Gator City Taxi and Yellow Cab Company.

Car Rental

Jacksonville offers all the major car rental agencies at the airport as well as other locations throughout the city. At the airport, car pick-up and delivery can be arranged right at the main terminal without having to be shuttled to an off-site location. For reservations and more information, contact car rental companies.

River Taxis

Water taxi service across the St. Johns River to the Jacksonville Landing, Metropolitan Park, various restaurants and to special events is provided by two companies. Boarding locations can be found at the Jacksonville Landing, Hilton Hotel, Crawdaddy's Restaurant, and the Radisson Riverwalk Hotel.

One way fees are $2 per adult, $1 per child/senior.
Daily service from 11:00 am to 10:00 pm.

Skyway Express

An integral part of Jacksonville's bus/light rail transit system, the Skyway's quiet, non-polluting cars glide above the busy streets. Mobility within the downtown area is greatly increased as climate-controlled vehicles depart from stations every three minutes during peak periods. The Skyway services the Convention terminal (Prime Osborn Convention Center), Central (Omni Hotel, Jacksonville Landing) and Hemming Plaza (City Hall at St. James) stations on the Northbank and the Dupont Station on the Southbank. (904)630-3110. Southbank service will begin in late 1998.

Monday - Thursday, 6:30 am - 7:30 pm
Friday, 6:30 am - 10:00 pm
Weekend service only for special events.

Greyhound Bus Lines

Greyhound Bus Lines operates from downtown Jacksonville at #10 Pearl Street. For fares and schedules, call (800)231-2222.


Amtrak offers twice daily northbound and southbound passenger train routes and thrice weekly eastbound/ westbound routes. The station is located at 3570 Clifford Lane. For more information and reservations, call (800)872-7245.

Bike Taxis

Take a fun, unique ride in a Ped-L-Taxi in downtown Jacksonville. At $1 per block, you can take a Ped-L-Taxi to lunch, a meeting, or shopping downtown. This is a great way to get to the Jaguar games or to add a little interest to weddings or birthdays. Special tours and courier services also available. (904)354-3557

Need to try harder at the Omni

by TripAdvisor Member ericaway

I needed to take a weekend out of my schedule in Atlanta to chill and write up some work, so I thought I would visit Jacksonville for some R&R.

The hotel staff at check in where a delight, and I got a great room on the top floor.The bed was comfortable and the room was clean.

Then things started to unravel... the pool area was filthy, with debris in the water and no one in attendance to replemish the complimentary water in the workout area.

The bar was staffed by 2 girls who obviously wanted to be some place else. The snack menu at the bar was expensive, and the plate average, but a preferred endurance to the desolate and expensively empty restaurant.

I enquired of the bellman about local tours, attractions etc. I received an indifferent response and a printed flyer advertising local shuttle times. He simply knew nothing.

Sorry boys, but you're not cheap and have to try harder, like the rest of us, to keep your business.

Best service ever.

by TripAdvisor Member sue026

This has to be the best experience that I have ever had at a hotel. I was staying int eh area for the evening waiting to catch a flight home. I had my 6 year old with me and it was her birthday. After I checked in (they upgraded the room) they brought her a slice of cake. They also brought a cake up in the morning with room service. The hotel went overboard to make sure that she felt like a princess on her day. Also the room was amazing. With a spectacular view and very spacious.

Believe me the best hotel in Jacksonville

by TripAdvisor Member fdipace

As a consultant I travel every month to Jacksonville for business. I have stayed at every hotel in downtown and in South Jacksonville. By far the Omni is the best hotel in Jacksonville. The rooms are large with well appointed furniture and clean. In January 2006 the old Adams Mark hotel now a Hyatt will be undergoing a complete renovation and might give the Omni a run for the money. However until they do I only recommend the Omni. If money is an issue a $65 bid on Priceline will give you either the Hilton, Radisson or Hyatt. All are exceptable at that price but not a dime more. Parking for all these hotels except the Radission runs $10-12. The Radisson parking is free. I understand that Amelia Island has excellent hotels but is a 45 minute drive from downtown Jacksonville.

Below the Omni Standard

by TripAdvisor Member travelingfish

This Hotel provides the level of service that you would expect of a discount chain (Hampton Inn, Faifield Inn, Courtyard, etc.). NOT WHAT AN OMNI SHOULD BE.

The rooms are very average---clean--but nothing special. The decoration in the hotel is minimal. The staff is not particularly helpful.

The food options are very limited. The one and only resturaunt was only open for veyr short hours (a few hours in the morning and evening).

Many Omnis I have staye in have complintary food and wine at happy hour--nothing like that here--this is a no frills kind of place.

The health club/pool was small and very ordinary.

At night, large parties of kids and drunk people were roaming the lobby making noise (I couldn't hear them in the room--which was a good thing).

NOT THE BEST. AND WAY OVERPRICED. The room was expensive for Jacksonville, and there were hidden charges--15 dollars a day for parking, etc.

You can do better in Jacksonville for less.

great but read on.

by TripAdvisor Member tireman

What a bargain. Priceline got me a $75 a night room. With junk fees it came to $93 plus $10 overnight parking in the hotel garage. Sorry no parking comp. The room was beautiful with lots of fine furnishings and pillows everywhere. The bathroom was marble with lots of everything you need. One faucet was not working and they had it repaired in ten minutes flat. The location is perfect also, just across the street from Jacksonville Landing. Just walk on over to the river a few steps away. The view was great from the 15th floor overlooking the river area. Now the bad part, be sure and not stay in the rooms that hug the elevator shafts. Large fans on the roof suck the air up thru the shafts most of the night causing a racket. They turn off about 1 am or whenever it gets cool enough. That is my only complaint. The resturant downstairs - had one of the best meals of my life, wonderful. Next door in the wachovia building you can find a small cafe on the 10th floor for lunch or breakfast to save a few bucks. goodluck!

Could not have been worst

by TripAdvisor Member HLICguy

First thing we arrived there was no one to help take our car or bags; then our room appreared to be nice but found some nice crushed up crackers under the side of the bed; and then to top it off our room service dinner (that romantic wonderful dinner) was TERRIBLE!! You can have a "Omni experience" we are going back to the Hilton!

Best hotel ever

by TripAdvisor Member thoughts11

We recently stayed at this hotel and we had a WONDERFUL time. The hotel is beautiful the staff is great. I would recommond this hotel time and time again. It was a great weekend away from home!


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 Omni Jacksonville Hotel

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Address: 245 Water St., Jacksonville, Florida, 32202, United States