Omni Jacksonville Hotel

245 Water St., Jacksonville, Florida, 32202, United States
(4 star hotel)
#3
Rank 3 of 135 hotels
in Jacksonville
Bad (2.0 out of 5.0) 3 reviews
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Steer Clear

Terrible (1.0 of 5.0 stars)
by written on April 10, 2013

My school was holding a very formal affair down the street and advertised a block of rooms at this hotel for $109 a night. Next time, I will just drive home after the event. Upon check in, we were alarmed to discover we had three choices for parking: $15 to park outside, $12 to park in a parking garage, or $20 to have valet parking. Upon check in, we requested a non-smoking room and inquired about validation of parking. We were brusquely informed that there was no validation of parking, we had to pay the parking fees. Our room was right off the elevators. Upon entering our room, we were hit with an overwhelming smell of cigarette smoke. There were two small blood stains on the carpet right outside of the bathroom door in full view of the hallway light. We contemplated asking for a different room, but after inspecting the beds and finding no stains decided to stay since we were only sleeping there for a brief period of time. We were quick to remove the bed pillows and bed spreads, however, considering the other glaring issues to the room cleanliness. One bed was rock hard, the other bed was so worn that unless a person slept directly in the middle of the bed they were falling out of the bed. As the night wore on, every sound of the elevator was clearly heard through the door. We left early in the morning (5 am) and had to wait 10 minutes for an elevator to reach the 11th floor. The time was so extraordinary that we began calling down to the front desk trying to find out if something was wrong. I strongly suspect that "to save energy/money" the hotel turns off all but one elevator during the overnight hours.

All in all, I spent the next night in a $35/night hotel and the hotel/experience was 100 times better. I would STRONGLY recommend no one stay at this hotel unless you don't care about throwing away money for a bad experience.

Not your typical Omni

Good (3.0 of 5.0 stars)
by written on May 12, 2008

I hate to have to say this, but this Omni doesn't live up to the Omni reputation. Having been to several Omni hotels I found this one to be lacking. I'm hoping that whatever the problem is with housekeeping is resolved, since even my second room was not very clean. The manager did a wonderful job in trying rectify things by providing some complimentary tickets and had my carpet cleaned, but it doesn't change the fact that this hotel doesn't offer things such as free internet access or the kid's "activity bags" that the other Omni's do. They even removed the vending machines recently due to vandalism. They also don't provide the complimentary light continental breakfast that several of the others do. The rooms need a very thorough cleaning and the furniture is on the scruffy side, but the saving grace is that the staff was appalled when I brought my concerns to their attention and has been wonderful in trying to make things right. So overall, great staff but shabby premises. Oh, FYI the parking is $14.00/day and valet parking is $18.00/day.

Unique Quality: Wonderful location, helpful friendly staff

Directions: Downtown near Jacksonville Landing

HumblyServingChrist's Profile Photo

Convenient luxury in downtown Jacksonville

by written on October 31, 2003

Unique Quality: Until the arrival of the Hyatt (formerly Adam's Mark) and renovation of the Crowne Plaza (formerly the Hilton, the Omni was unquestionably downtown's finest hotel. Featuring a luxurious lobby and great views of the river and skyline from some guest rooms, the hotel stills holds its own as one of the best places to stay in downtown.

Conveniently located, the Omni is just steps away from the Times-Union Center for the Performing Arts and a Skyway station, and is just a block from both the Jacksonville Landing and the Northbank Riverwalk.

Juliet's is an upscale restaurant located inside the hotel's lobby.

Directions: Downtown Northbank

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Omni Jacksonville Hotel

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Address: 245 Water St., Jacksonville, Florida, 32202, United States

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Amenities at Omni Jacksonville Hotel

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Room Service
  • Fitness Center
  • Beverage Selection
  • Business Services
  • Pets Allowed
  • Suites
  • Bar / Lounge

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