Bayside Resort

99470 Overseas Hwy, (Formerly Marina Del Mar Bayside), Key Largo, Florida, 33037, United States
(3 star hotel)
#16
Rank 16 of 37 hotels
in Key Largo
Good (3.0 out of 5.0) 2 reviews
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Romantic Travel and Honeymoons Family Travel Beaches
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WORST customer service I have EVER encountered

Terrible (1.0 of 5.0 stars)
by written on June 25, 2012

We had a trip scheduled through expedia. A day before the trip, we had a death in the family, and would have to postpone the trip. I called and spoke to a representative of the hotel, as I did with another hotel in Marathon, FL. Both said they understood and would process refund. The Marathon, FL hotel immediately sent and I received the confirmation email, when I followed up with ADRIAN (GM) at Bayside Inn, he said he was working with expedia on it and would get back to me....though they already confirmed cancelation. After a week of trying to get a hold of him (messages upon messages) he said he would email me, email was never received. He, today, said he would resend it, it has NOT been sent. Long story short, they (ADRIAN) will tell you anything on the phone to make you happy, but exact opposite or simply ignore you.

I will NEVER deal with them again, I HIGHLY suggest you do the same. They can care less about retaining customers.......speaks volumes.

Key Largo's best hotel!!

Best (5.0 of 5.0 stars)
by written on November 25, 2008

This is one of the best hotels we have stayed in, with its waterfront beach pool and relaxing bayfront breezes. We ate at the restaurant next door, snooks, which was also waterfront and watched that great Key Largo sunset. It is right in the middle of all there is to do in Key Largo, the Sun Cruz Casino, across the street. John PenneKamp park is about 1 mile which was convenient for us divers of the coral reef. The rooms were very clean and the front desk staff was soooo helpful.

Unique Quality: Pool, great water views, snorkel lagoon, volleyball, ping pong.

Directions: Going south on overseas Highway, turn right at the light where Burger King is on the right and there you are.

Bookin's Profile Photo
Bookin Jul 28, 2013 at 3:24 AM

Re: Billing Dispute, Booking.com / Bayside Inn, Key Largo, Florida

This is what I wrote to Booking.com and Bayside Inn management:“No refund from Booking.com” My complaint is Booking.com is doing nothing to resolve this problem with The hotel we booked thru them, i.e. Bayside Inn, Key Largo, Florida. Booking.com expects me to have taken pictures of what I say or to show them proof of what our room was like in some way… to continue my clam against Bayside Inn, Key Largo, Florida. (Unbelievable) We will never pay for any hotel room in advance again.

“This is what I wrote to Booking.com and Bayside Inn’s management:

The Bayside Inn located at 99490 Overseas Highway, Key Largo, Florida is a dump to say anything else is not telling you the truth! “We know you have never had anyone from your staff look into this so called Hotel because it is not a 3 star Hotel by far as your web site suggests; it is not more than a 1 star Hotel, if that! An out-and-out disappointment!

This Hotel is falsely depicting everything (scam) you are showing on Booking.com’s web site! If anyone likes this Hotel they are erroneously padding their comments.
This is what we found just inside our room 3rd floor #307…Dirt on the floors, mold in the light fixtures, the air conditioner that had never been cleaned or serviced the filter dirty…mold smell coming from the a/c unit, light fixtures missing, mini refrigerator smelling 3 inches of ice inside with rotted food stuck in the ice, room windows that didn’t open, unbelievably dirty screens and window glass, shutter over the windows that didn’t open or where broken…you couldn’t open them, paid for a “Garden View” that was nonexistent no view at all felt like we were in prison, trees covered the window view from what we could make out, front desk clerks that wouldn’t give us a receipt or they would not answer our phone calls, when they did the front desk put our calls on hold forever and we were told to leave a message that we left over and over again, strong smell coming from the garbage cans outside the rooms, elevator smell and was dirty, wifi never worked was told by the help that the wifi never works at this hotel, etc., etc., etc.

  • leics's Profile Photo
    leics Aug 1, 2013 at 6:07 AM

    I am sorry that you have had an unpleasant experience. But booking.com is simply a booking agency and your dispute is with the hotel itself. Booking.com does not inspect the hotels it lists. I am surprised you think it might: it is only a booking agency, not a travel agency or tour agency. That's why the hotels it lists have reviews written by booking.com clients. It's always best to read reviews: those for this hotel are by no means all positive.

    Nor does booking.com take any money from people who book through the site, unless one books a pre-paid room (which is what you chose to do). But even then the money is taken directly from your card by the hotel and *not* by booking.com. So there is no way booking.com can be expected to refund you. Your dispute can only be with the hotel itself. I assume you made your complaints clear, and made them strongly, to the hotel management *during* your stay? And taking photographs would certainly have helped your case.

Nearby Bayside Resort

Bayside Resort

We've found that other people looking for this hotel also know it by these names:

  • Bayside Inn Key Largo Hotel Key Largo

Address: 99470 Overseas Hwy, (Formerly Marina Del Mar Bayside), Key Largo, Florida, 33037, United States

2 Photos of Bayside Resort

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Amenities at Bayside Resort

  • Restaurant
  • Swimming Pool
  • Fitness Center
  • Free Parking
  • Business Services
  • Pets Allowed
  • Free High Speed Internet

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