Get ready to spend millions & be treated like crap
Fountainebleau claims to be a 5 star hotel but definitely does not treat you like a 5 star guest. You would think that when you are spending tons of money to stay here, you would be treated as a valued customer. Nothing here is free. Everything has a service fee and additional gratuity. The first morning we ordered room service breakfast (2 eggs, 2 OJ, and a side of bacon) the bill was $85!!! That set the tone for the rest of our stay. Everything here is overpriced. A small bottle of water is $10. We had a large party at Gotham Steakhouse and our reservation was 2 hours late, the service was the slowest ever (reservation at 9pm, first bite of bread 11:30pm, never a waiter to be found when we needed more drinks) We were a party of 14 and the bill was about $3,500. The service was AWFUL. After this we went to LIV where there is no line, people just gather around like a herd of cattle and wait for the ropes to open. Hotel guests get no breaks at the Fountaineblue clubs - everyone pays a mandatory cover fee of $60 each and there is no special access or guestlist for hotel guests. On Friday or Saturday nights they will tell you the clubs are closed unless you pay $1500 for a bottle with a 2 person minimum. These prices are outrageous. Even by NYC standards, this is beyond overpriced. We visited the spa, Lapis, which is amazing (bring a swimsuit to take full advantage of their mineral pools) but the receptionist would not allow us to alter our services because we did not give at least 6 hours notice. They wanted to charge us a fee of half our service because we wanted to change something, not cancel it - again, they do nothing to help their customers. We were booked there for a corporate event and had to request that we receive our corporate discount - It took over 30 mins to check in because of all this nonsense. On our last da we tried t eat breakfast at the Vida restaurant, we were told of a 20 min wait, so we waited 20 mins, then 30, then 40. When inasked to check on our table they said we were next yet cntnually we watched others get seated ahead of us. The manager came over and instead of helping us he asked us to wait outside the restaurant. It really felt like we were being blacklisted or something. After one hour of waiting we decided to leave and go to La Cote out by the pool. We ha waited so long that menus were all lunch now. We sat at the bar amd waited again forever for a server. Of course our simple order of 2 cheeseburgers came out wrong and had to be remade. At this point we were used to the awful service. Never an apology never an im sorry. At the end of our stay, we requested late checkout from the front desk and they said we would have to call in the morning to see if that was available. This hotel does NOTHING for their guests except find ways to suck as much money as possible from them. The ONLY thing free here is the water by the pool so drink as much as you can.
Overall, I can't find any reason why anyone would pay to stay here and get treated like dirt. The Fountaineblue is an iconic name, with historical roots and a luxury renovation - but it is not worth a dime without the service that is poorly lacking.
Unique Quality: Beautiful place - AWFUL SERVICE
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