1. The Food
We went to the front desk to find out what our options were for dinner and told her that it was my husbands birthday. She recommended the fine dining establishment on the second floor, and told us that he would receive $25 off his meal for his special day. We went up to look for the restaurant (we passed it by because we did not recognize it as a restaurant). A waiter came outside and we asked him where to go. He directed us inside. We were the only people inside. That should have told us something. I ordered something they did not have. I had to choose something else. We finally did receive our food. It was cooked and presented well. However, the wait staff was foreign and English was the second language. They were pretentious and acted unfriendly. When the bill came, the manager came over to ask for the drivers license saying, "We need proof it is your birthday- but we do not believe everyone and we need the license". He would not let it go either. He repeated this at least 3 times. It was just uncalled for, and we told him three times we understood. The deduction for the birthday and the tip was calculated into the check. We did not have a problem with that. However, the next day when I checked my banking online, I found they overcharged us with an additional $10. I guess the included tip was not enough for those pretentious waiters who had no other customers that night. It makes me sick that they felt they have the right to do that. Its just disgusting. Period.
2. The Casino
After dinner we went to play the slots. No one spoke English. The staff speaks to each other in Spanish. There is a lot of smoke everywhere. There are about 5 or 6 of the same slot machines (just hundreds of the same ones). We had little choices on our games. The slots are all related to their bingo games. They are not regular slots. What we thought was an up side, was that we found out there was a $10,000 give away. In order to participate, you would need to fill out a form. The form was supplied to you by the person who cashes in your tickets. There simply were none around in the three hours we were playing the slots. We asked someone who worked there (he had a listening device and a walkie talkie) to help us. We told him we wanted to be included in the give away and we didn't get forms all night. He told us to wait. We waited over 10 minutes. Finally a cashier walked by. We asked her for the form, she refused at first. She said we had to be playing. We told her we were playing all night, and even had a cash out receipt for our money from the slot machine to prove it. She said No. She didn't see up play! We asked another man, who appeared to be security, to help us. He gave us a very hard time. He asked the woman cashier, who repeated that we needed to play. It was just a sickening feeling, that we had to go through that. Finally, she gave us one form (even though we were two people). She said we were only allowed to have one! We explained we were both playing, and I was feeling like we were the enemy and were going to be thrown out of the casino! When I asked for the supervisor, then the girl cashier gave us another form. We went to fill it out at it was just about the hour when they were picking the winner. The woman guard tried to block us from putting in our forms! She said she was not allowing any more forms to go in the vat. We were left standing there berated and humiliated. We left the casino vowing never to return to that hell hole.
Unique Quality: Horrible all around. You are better off at the Hard Rock Hotel and Casino.
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Address: 500 SW 177 Ave, Miami Beach, Florida, 33194, United States