Chesterfield Hotel

3 out of 5 stars3 Stars

855 Collins Avenue, Miami Beach, Florida, 33139, United States

2 Reviews

Chesterfield Hotel
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Satisfaction Poor
Very Good

Value Score Average Value

Similarly priced and rated as other 3 star hotels

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Good For Solo
  • Families56
  • Couples58
  • Solo63
  • Business44
  • Avoid at all cost!


    This hotel was horrendous. The staff was extremely rude and VERY accommodating. I asked to speak to a manager and the man at the front desk refused to let me talk to him, claiming he was not there. I asked for his name and phone number and he still refused. I continued to complain and finally got to talk to the "unavailable" manager. The music was so loud in the lobby, we had to step outside to talk. Very little of them speak english and do not know how to conduct a proper business. When we tried to check into the Chesterfield, they claimed that our room was under construction. We had made the reservations two weeks in advanced and they failed to notify us in advance of this problem. They claimed to not have had any more rooms, yet their vacancy signs were on. They put us in Sunbrite apartments, which was in a residential and sketchy area, in a room with ONE BED, between four girls. Needless to say, we did not stay there and got our money back. These people do NOT know how to run a business and, I believe, are running a SCAM. If it weren't for us booking the rooms through Orbitz, we may not have got our money back. Please be weary and DO NOT stay with them or any of their sister hotels: Chelsea, Sunbrite apartments or Whitelaw hotels . They do NOT deserve your business because they are a bunch of rude crooks that don't care about customer loyalty.

    Directions: Art Deco District



    HORRIFYING! This hotel was the classic example of all style and ZERO substance! Listing FREE internet that can only be accessed IN the hotel lobby(right next to the european techo DJ who plays till 5.a.m.) The front desk staff was rude and spoke to you through dark sunglasses AT 4 A.M.! There is ZERO security in this hotel and any vagrant can walk in off the streets. This lack of security(but full time DJ?) and short staffed front desk( the only employee on staff to fix a toilet on 4) is what lead up to a 12 minute 911 call to police (no one at the front desk answers a PORTABLE phone). On March 13th I placed a 12 minute call to 911 while two ARMED thugs hammered themselves into MY door, one screaming to the other...a direct quote..."GO AHEAD NI@@ER PULL THE MUTHERF@#KIN" TRIGGER!!" ...yes ARMED gunmen in my hallway while the only attendant/security/janitorial man was fixing a toilet ....12 minutes later the POLICE arrived and broke up the brawl, removed those who were not guests, the job of the hotel staff and left. What i got from the front desk was a shoulder shrug, a "what do you want me to do" and a "i can only do so much" while he handed me a card and told me to call MICHAELANGELO ...a man who till this day after 10 messages hasn't returned my call. unless you are a member of the Gambino Crime family or a future Hustla' and a Street Thug...I would advise a stay at a Holiday Inn before EVER recommending this "Hotel".... Stylish, and providing the BASIC amenities that a hotel needs to provide NO NO NO!...

More about Chesterfield Hotel

Mixed Bag

by TripAdvisor Member cbspuches

THE BAD: I had to move rooms due to a roach infestation in my first one, and two, the receptionist called me a liar when I told her I was told upon check in that a $20 fee gets you a 3 p.m. check out.

Roaches are all over Miami, and the world, but the exterminator told me he visits the Chesterfield mosre often than other hotels because they don't take his advice on cleaning properly.

Although I was a bit rude to the aforementioned desk clerk, no one likes being called a liar, and it's not worth alienating a customer over a lousy 1/2 hour.


The rooms are very nice, and great value for the price. The showers are either very cool or annoying, depending on the type of person you are.
I liked them. And the sundeck is ugly, but if you hate it go to the beach, it's a block away. This ain't the Delano. So overall, if they clean up hte roaches and teach the front desk some manners, I'd recommend it.

Not recommending the Chesterfield

by TripAdvisor Member SandyB

Spent four nights in the South Beach section of Miami Beach -- which is completely fun, by the way. First of all, you should know that almost all the hotels have very small rooms since they were built in a different era with different expectations. The Chesterfield's rooms were no exception. They were furnished wonderfully, however, with sumptuous bedding. The other advantage to this hotel is its location. It's on Collins in the middle of the choicest area, which are both good things. It's also right around the corner from the News Cafe and the Pelican, where we had breakfast each morning. They hotel provides a continental breakfast each morning -- served next door -- which amounts to coffee, powdered nondairy cream instead of half-and-half, middle of the road orange juice (it's Florida for goodness sake) and muffins from a package. The room had only one closet (with 6 hangers) and no dresser. I asked immediately for more hangers, but after 2 days of asking, I finally went out and bought some. There was absolutely no floor room to use your suitcase for storage. I banged my shin on the bed's platform more than once navigating the room. The elevator was pretty much non-functional -- it kept getting stuck on other floors. We had a king bed room on the 2nd floor, so the stairs were not a problem, but we had to listen to this god awful music blaring all night from the lobby. For some reason that wasn't apparent to me, they had two speakers positioned in the lobby toward the street with this out-of-date disco music playing at night. I had previously been looking forward to hanging out at night on their porch, having a drink from their bar, and doing some people watching. Forget that. So -- good location, great bed/bedding, tiny with no storage, mediocre to poor breakfast, nonworking elevator, and way too loud. Perhaps very young kids wouldn't notice these things. We're a couple in our late 40s/early 50s who love to travel to different places and explore.

Not the best

by A TripAdvisor Member

The only good thing about the Chesterfield is the location. It is only a few blocks from the beach and in the heart of downtown South Beach.
However, the room I stayed in was extremely loud and cramped. The bathroom IS the shower. There are no shower doors or shower curtain, and the water gets all over the floor. The lobby turns into a nightclub/bar at night with extremly loud music, so don't plan on getting any sleep until about 3am if you're on the first floor. The bed takes up almost the entire room. I have heard, however, that there aren't many big rooms in South Beach, so that's probably to be expected. The shelves in the closet are so high, anything that you hang up will drag on the shelves. The alarm clock was broken. The staff is not helpful at all. Just an overall lousy hotel.

AMAZING time thanks to a great hotel

by A TripAdvisor Member

This is the best hotel for trendy young people. I stayed at the Chesterfield for a couple of weeks and had the most amazing time. All thanks to its great service, location, and cool spaces. It's so modern, trendy and comfortable!!! Didn't want to leave!!! Can't say it enough: IT IS SOOOOO COOL!!!!!!

Are we lost?

by A TripAdvisor Member

I stayed at the chesterfied for about 4 days and it did not look like the picture, However it was not located in South Beach I don't know what these other people are talking about.. I mean it didn't even have a showever enclosed as stated in the add.. Some of the people were friendly but I would not reccommend..

Charming Hotel, roaches and all.

by A TripAdvisor Member

Yes, there are a few roaches that graced us with their presence at night.

Yes, the hallways are dimly lit and you have to really look to see the room numbers (painted on the door near the floors).

Yes, the bathroom is really funky and interesting and the toilet does get wet when you shower. But it is guaranteed to be one of the most unique bathrooms and showers you will ever have seen.

Yes, the rooms are a bit small. But this is SoBe. ALL THE ROOMS ARE SMALL!

But if you're young, not looking to spend a mint for a place to crash, don't care about not having a view, and flexible about small details like the roaches, this is a pretty cool place to be.

The location is terrific...on the edge of the SoBe shopping district and one block from the beach and the glitz of Ocean Drive.

The $5 per room per day "resort fee" buys you the use of a beach towel during your stay and free cocktails in the lounge every evening during happy hour and free continental breakfast next door. The free drinks are small, but they are free and the bartender is very friendly. I wouldnt waste my time going to the rooftop's where the staff eat lunch, and why go up there when you can walk a block to the beach instead?

I would stay there again if they kill all the roaches (we saw 4 while we were there...they were pretty small though).

Cool, but.......yikes!!!!

by A TripAdvisor Member

Interesting design concept, except it should be called the Roach Motel.
It's not a lie....there are roaches there. We had to move from the 1st floor to the 3rd....we looked, none up there. Very comfortable bed, but we were pretty creeped out. No smoke alarm in room. Phone didn't work.
The doors of other rooms slam very loudly....yes, you will here them slam, CONSTANTLY. The hallway is soooo dark...kinda spooky. Maybe they don't want you to see the roaches. Shower concept curtain, but everything gets wet including the toilet paper & towels.
Is it safe to blow dry your hair while standing in water???? The floor takes forever to drain. Wouldn't go there again inspite of the great location.

Hotel From Hell

by TripAdvisor Member H-JMom

The write-up on the hotel was very interesting. Always wanted to stay on SoBe. The room was cheaply decorated - if you could find your room.
I didn't feel safe walking down the dimly light hall, and the door to our room didn't have a dead-bolt lock. We had a rental car that was valet parked - in which we were suppose to give 25 minutes notice if we wanted to use it. On the day we were checking out, they said it would be at least an hour to get the car - which would make us late for the airport. When I insisted that we needed it within the half hour - it arrived all dented down the side.

Bottom-line, service and accommodations were substandard.

Poor service, Smoky Rooms, Roaches, and Extra Fees.

by A TripAdvisor Member

I would not recomend this hotel. We stayed here in December, and had consistently poor experiences. First of all, they charged $5 a day "resort fee" to cover "complimentary" services. (?) Then, we asked for a non-smoking room and were told that their rooms were all either/or, meaning that they were all smoking rooms. Then there were the roaches.
Front desk staff seemed accustomed to all of these complaints. To be fair, the bed was comfortable, and the location good. But I would go to a different hotel next time.

Nice, but not for everyone

by TripAdvisor Member Randy&Lynn

Our room was on the third floor and was very quiet, except when the partyers came home at 3:00 a.m., but that's to be expected in SoBe. If you love the hip, high energy SoBe scene, then this hotel fits right in. If you are looking for a quiet resort, stay somewhere else. No roaches. The furnishings and bathrooms are either loved or hated. My wife is planning on going back; I'll stay elsewhere.


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 Chesterfield Hotel

We've found that other people looking for this hotel also know it by these names:

Chesterfield Hotel Miami Beach
Chesterfield Miami Beach

Address: 855 Collins Avenue, Miami Beach, Florida, 33139, United States