More about Naples Bay Resort
Management made up for bad experience
by TripAdvisor Member Katsandcards_8
We stayed at the Naples Bay Resort Hotel in Feb of this year for our wedding anniversary. The stay was horrible and we checked out and missed our dinner reservations. We put a review on Tripadvisor " . . ruined our anniversary". Since then, the manager contacted us and offered another overnight stay and dinner/breakfast - all comped. We just got back - and it was wonderful. He gave us a 2 bedroom condo overlooking the pool, a welcome basket of fruit and cheese when we arrived apologizing for our last experience at his hotel and he paid a $140 pool bar and lunch tab. Even though the management really screwed up our anniversay - they have made a valiant effort to reclaim our business - which is highly commendable and was greatly appreciated. Thumbs up to the Naples Bay Resort.
Great Place,Few Problems
by TripAdvisor Member Rauschie
Stayed March 30-April 6th. Arrived at check in time of 4:00,room was not ready,had to wait untill after 5:30 to get in.Room was not clean,had house keeping back 4 times to clean rooms.Other than that everything was great,nice rooms with full kitchen,3 pools to swim in,but they could not keep them heated,and the hot tub did not always work,but the did try to fix the problems.Coverd parking for your car,gated,close to everything.Would recomend 3 sisters diner for breakfest"Locals Place On Davis Blvd"With in walking distance.Great resort if you have kids,not a couples resort unless you like sharing the pool area with children.Have stayed in Naples last 5-6 years,would recommend NBR,but would stay at Bellasara if the cost was the same.
Missed the mark
by TripAdvisor Member mel1669
Arrived to see scaffolding up which was worrisome. Checked into room which was not completed with a Bose stereo in pieces, missing bathrobes on hangers which said to enjoy them, and a view of someone's backyard. Was reassigned to a new room which was still missing barstools and the chandelier was hanging to the left of the dining room table. Furniture was of a cheap quality and had a budget feel. Housekeeping never wiped down kitchen surfaces and left our door open after cleaning one day. Pools are a short drive down the street and FULL of kids. Adult pool was anything but with kids all over the place. Lacked clean towels and "floaties" for the lazy river. Most rooms are motel style with exterior entrances. Ours was inside with a cracked glass door to the building. Shops were not yet open and valet staff was very unfriendly. "Are you the father?" I was asked of my spouse. Ouch. Asked front desk staff where the one pool on the hotel side of the property was and was told "gee, I don't know, no one has asked that before." Washer/dryer in unit was nice. Kitchen was convenient. Bathroom large but did not have a soaking tub...a shower and a bathtub shower combo.
Maybe with in time???
by TripAdvisor Member travelbebe
Special introductory rate induced us to stay here. The location is great for visiting Old Naples and ( with their shuttle or good walking legs) the beach. BUT the staff is totally untrained and the rooms well appointed and comfortable but somehow incomplete. They need to get their act together. Olio the restaurant was excellent. Their staff very well trained.
The whole hotel feels unfinished.
Maybe we'll visit again if all is open and the staff has been trained.
Overall Nice
by TripAdvisor Member ElevenThirty
My fiance and I stayed for three nights. We called the hotel directly and were able to get a lower rate. Overall, we enjoyed our stay. We booked a 1 BR king suite, canal view. Our room was close to highway 41 which made it a little noisy on the balcony, but not much of a problem. Ask for a marina view room if you want more quiet. Our room was nicely decorated and comfortable, including a gourmet kitchen and brand new utensils/cookware included. The suite had two bathrooms that connected, one with a standing shower, the other with a tub. There was also a new washer/dryer in the unit which was nice. There is one small pool on the hotel side that we didn't use, but we did go to the cottage side to use the other pools. It was pretty quiet, save for a few families with small children, but we did make use of the adult pool which was a bit quieter. We had the 2 adult pools pretty much to ourselves given that it is/was the offseason. The only thing that was a pain was having to either walk or get the shuttle to use the main pools. The staff were very nice and accomodating. It's in a good location close to Old Naples and the zoo, as well as Tin City if you want to get your beach trinket shopping done. We didn't eat at the restaurant but it looked nice. We probably would go back.
Almost ruined our 'baby moon' - Stay at the Ritz or the like!
by TripAdvisor Member FL_BabyMomma
My husband and I stayed at this hotel at the end of Feb, in time for the 'grand opening.' I had called in advance to make sure that they were indeed ready for guests, as I was almost 9 months pregnant and this was a last, special weekend away for my husband and I before the birth of our first child. I was assured that they were more than ready, the restaurants & shops were open, etc. When we arrived, the hotel was a bit of a ghost town, and we were shown to our 'river view room' (which we had paid Ritz pricing for, literally), which was so close to the highway that it was not relaxing at all. Our small balcony had NO furniture on it, and our jacuzzi tub lacked jets - it was a standard tub. There was no tea or coffee in the rooms, no pay cable tv, none of the shops were open, and only one restaurant onsite was ready. If you want a nice evening out in the main part of Naples, it is a car ride away. The pool and spa were also too far too walk to easily, especially for someone as pregnant as I was (and I was in very good shape!). Even the staff told us to drive to the pool... The second night we were moved to their nearby property, the Cottages, and that was very nice - like a condo. The pool and lazy river were right there...THIS was the type of accommodation we were expecting. In my opinion, if you are looking for a quiet, romantic weekend in Naples, stay elsewhere. If you want a nice family weekend, stay at the Cottages at Naples Bay, but NOT the Hotel. We won't be back.
OK - But still some kinks
by TripAdvisor Member EkimPennsylvania
Stayed at the resort during the week of June 15th. Although the rooms are nice and have quality funishings and layouts I had some issues with the overall experience.
- Booked the most expensive 1br suite available with a "marina" view. When we checked in we were given a room that overlooked 41 (busy road) and a very run down condo across the canal. My intention by booking the Marina view was to face the marina inside the hotel's property. When I mentioned this to the front desk I got blank stares and no offer to move me.
What frustrated me more is that the hotel was just about completely empty and it would have been easy to offer a change.
The ammenties were nice however as some others mentioned it is a 10 minute walk to another property owned by the developer.
The staff does need further training in customer service (case in point albeit minor) my son is 7 years old and enjoys the turndown service (if it involves chocolate). He asked the frontdesk staff if they provide chocolate at turndown. Once again a blank stare and they said they did not know. Not what you would expect from a property trying to be like a RITZ or Marco Beach Ocean Resort.
The onsite restaurant is ok. The Staff utilized during breakfast is still in the learning mode. Food was just ok...definitely nothing to rave about.
This place has the potential to be really nice...just needs to work on the customer experience with the staff.
Five star all the way!
by TripAdvisor Member frankf1111
Our stay was everything it was we had hoped for and more! From when we first looked at the beautiful pictures on the website and took the virtual tours of the rooms and examined the resort map, we knew this was a special place to stay and we were not disapponited.
I came down with my wife for the weekend and stayed in a 1 bedroom suite overlooking the Gordon River and marina. The room was amazing and the view was just as nice!
The service was nothing short of world class. From the moment we drove to the main entrance to the time our car door was closed for us on the way out, we were treated like royalty. The staff was very friendly and genuinely cared about us and how our stay was going and it was very obvious.
The grounds were perfectly manacured, the pool area at the cottages were wonderfully relaxing, the spa menu was very complete and had a lot to choose from.
All in all, for the price that was paid, this resort and the service was an absolute steal and I cant recommend it enough!
Great Hotel and Fab Room
by TripAdvisor Member tiverton
We arrived a little early but were shown straight to our wonderful 2 bed suite, which had everything..the staff were very friendly and we got a courtesy call in the room within one hour of arrival asking if we were happy with everything...We spent the afternoon at the spa area which we got to via a shuttle bus driven by a very friendly man who supplied us with free bottles of ice cold water.. The room with all its amenities especially the spa tub was out of this world and the view from the balcony of the Naples Sunset was very romantic.... We would recommend this hotel to both family and friends and would return the next time we visit the area....
Fabulous Hotel
by TripAdvisor Member Noise77
Ww stayed at the hotel and club for 7 nights, the rooms are very comfortable. The staff are very freindlly and helpful, nothing was too much trouble for them. The facilities are secondt o none. The hotel is well located near to 5th Avenue and Naples beach. The overall experience was wonderful. I would reccommend this hotel to anyone who is visiting Naples
Photos
Boardwalk leads up to the beach
Downtown Naples at night
Gator Climbing onto a Rock in the Sun
Cambier Park Welcom Sign/Restrictions
Forum Posts
villa in Naples
by iam1wthee
I am considering investing in a vacation home villa in Naples, Fl. I have family currently renting who can look at the property for me. We need recommendations for real estate agent and property management.
Is there a difference in buying a home from buying a villa? For those of you who already own one what was your successes and what would you do differently if you had to do it all again? For those of you who live in Florida particularly the Fort Myers/ Naples area what is your monthly water, gas, electricity, insurance, and tax like? What should I look for in a property management company? How much do their fees typically run?
Would any of you have reservations about owning anything here if so please state why? I just wanted a place that was close to family in which I could rent when I was not around. I am looking at other places as alternatives like Jamaica WI.-(again family lives here)
Re: villa in Naples
by catalysta
Curious to know what you decided about investing in the Naples area. I was too late to do so - went down last October, & found the prices had skyrocketed beyond reason. Also found rental management companies worth using had waiting lists, new condos were going up everywhere that would undercut rentability, and the whole scheme went south on me.
Re: Re: villa in Naples
by iam1wthee
I almost bought a place down there when I went last summer. I had to back out of the deal because a lot of funny business was going on. It was a 1 family that was divided into a 3 family home so I thought I could make more money renting. Unfortunately the water board removed one of the meters and several other things started to happen before the closing. They did not want to negotiate the price since they had other offers before me so I said forget it let the other people have it. I think I lucked out because about a month or so later Florida was hit by 4 hurricanes. I am against Florida now and would prefer a more stable environment when it comes to weather. Some of my family who is down there was hit hard.
Re: Re: villa in Naples
by catalysta
I'm so sorry to hear your family was hit hard, I hope they are recovering! I saw so much devastation when I was there in October.
Fortunately my family & friends down there were unharmed, with only minimal damage to their homes.
Thanks for answering my posting, good luck to you.
Re: Re: villa in Naples
by iam1wthee
Yeah they are ok now. All the major stuff has been taken care of.
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