Buena Vista Inn and Vacation Apartments

Our Members Say

 In a nutshell the owner is rude and obnoxious. After checking my parents in we decided that the air quality in the room was of very poor quality. My father has COPD and we did not want him exposed to the musty, dusty and damp air in the room. We graciously asked the owner to refund us for one night of our two night scheduled stay. (Two night is minimum stay) She refused, but the way she did it was HORRIBLE and NASTY. After a 10 minute lecture about their cancellation policy she said that this cancellation has ruined her day and that in 20 years she has only had a few people cancel. She also said that they have had 20 plus phone calls that day (It was about 11 a.m. at that time) and that she could have rented the room out. Well after she charged us the whole amount, we left and checked in elsewhere. We had another family member call later that day to see if there were any available rooms and alas they had plenty of availability.........she also said that they would rent for just one night which is not what we were told. Additionally the carpets needed to replaced 10 years ago and there were dead bugs all over the courtyard. The linens were yellowed and musty. Would not dare touch the comforter!! 

14 members live in New Smyrna Beach