Portofino Bay Hotel Orlando

5 out of 5 stars5 Stars

5601 Universal Blvd., Orlando, Florida, 32819, United States

4 Reviews

Loews Portofino Bay Hotel at Universal Orlando
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Satisfaction Excellent
Very Good

Value Score Poor Value

Costs 38% more than similarly rated 5 star hotels

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Good For Business
  • Families79
  • Couples82
  • Solo0
  • Business92
  • Lowes Portofino-credit card issues & poor service


    BEWARE of service issues and unauthorized credit card charges.
    We made reservations via Universal Studio Package Vacation phone call. We purchased tickets to Universal Studios Orlando and two nights at Lowe's Portfino for five people. We told the phone service we were purchasing the package as a birthday gift to my son and our two granddaughters. I asked if there were special birthday recognition/events. I was told yes, but the operator did not know the details but would make a note about my son's birthday on our reservations.

    We had several issues at the hotel and Universal;
    1.My 6 year old granddaughter was locked in the bathroom (terrified) due to the door knob pulling out of the door when she tried to open the door. After some effort I was able to push in what fell to the floor to get her out. The door was repaired that day.
    2.Both evenings, we called and asked for extra coffee cups and towels - they never arrived either day.
    3.Our son's birthday was not recognized the first day at Universal or at Lowe's, so I mentioned it to the front desk. She had no record of the birthday and asked who I informed. I told her it was the phone service who took the reservation. She made excuses how that information does not always get passed on and of course apologized, but day one came and went as well as day two, still without any birthday recognition from Universal or Lowe's. Late the second day we talked to the concierge who told us the Hotel and Universal were two separate companies (it was new information to us) and how they need 24 hours notice to do anything for birthday recognition (the concierge was the 3rd person we informed). The concierge offered a slice of cake for our son. We turned it down – not much fun in his eating a slice of cake in front of our two granddaughters.
    4.When we made our reservations, we were told we need a roll-away bed (five people). I was informed of the $25 fee. When I checked in, the desk confirmed I needed a roll-away. I had to call and request the roll-away that evening. Not a major issue, but an example of another problem that should not have happened.
    5.The balcony door lock would not unlock the door. We did not get to enjoy the balcony. We were frustrated with all the above and did not bother to report it until we checked out.

    When we checked out, we told the front desk about the above issues. We received lots of apologies and excuses, but no compensation for spending a fair sum of money for our first time visit at a Lowes Hotel and Universal Studios.

    One final note regarding the above, our son is very ill. We wanted this to be a special time for him and his two daughters - it was not the experience we expected or paid for.

    When we checked out, our balance for room charges was $196.34 which we paid using our Visa Credit Card. The balance was for a few specific items purchased over three days. We signed slips for each item for specific amounts that totaled $196.34. Lowes has pending charges on my credit card for $638.83 ($442.49 OVER WHAT WE AUTHORIZED). We called Lowes Orlando regarding the error and they said it is normal and it will clear up in a few days for the actual amount purchased. What right or justification does Lowes Portofino have to over charge my credit card for amounts not authorized, tying up funds that may be needed until the pending charges clear?

    Unique Quality: Close to Universal Studios, nice pools.

    Directions: Near Universal Studios

  • doug48's Profile Photo

    near universal


    the portofino bay resort is a very nice place to visit in the theme park area of orlando. it is located next to universal studios theme park. portofino bay is a replica of a italian village. there are numerious bars, restaurants and shops. it is a first class property with first class service. also they provide a water taxi from the hotel to universal studios theme park.

    Unique Quality: a touch of italy in central florida.

    Directions: theme park area. from orlando take I-4 west toward tampa. exit 75B (kirkman road) on left, enter universal studios, (major blvd). take first right at the light (universal blvd). the hard rock hotel is to the left and the portofino is on the right.

  • Herkbert's Profile Photo

    Great place to stay


    The Portofino Bay Hotel is connected directly with the Islands of Adventure Theme park. The hotel is very comfortable and clean, and the staff was helpful and friendly. There were a variety of restaurants that were housed in the hotel, all were reasonably priced and the food was good.

    The rooms were spacious, clean and well appointed. While we didn't stay in the room that much, it was comfortable for relaxing and sleeping.

    Unique Quality: One of the best features was the water taxi that took you from the hotel to the park. No driving and parking hassles at all. You could also get an express pass to avoid the long lines by buying your admission ticket at the hotel.

  • stopatnothin's Profile Photo



    THE PORTOFINO BAY HOTEL at Universal is a replica of Portofino , Italy .

    Unique Quality: You forget that you are at a theme park hotel until you hear cars honking.

More about Portofino Bay Hotel Orlando

Loved the Portofino Bay

by A TripAdvisor Member

We loved our stay at the Portofino Bay hotel. I was a little nervous after reading some unfavorable reviews. But I found nothing unfavorable about this place, the service was great, everyone was friendly, the maid came twice everyday to empty garbage, restock towels, etc. And the front of the line access-express-was terrific. We went during spring break with kids 9 and 11, but with the express line, there was no waiting. The water taxi was always around, and added a nice touch of atmosphere. I can't wait to go back.

we stayed in the portofino...

by tripster

we stayed in the portofino hotel which is in orlando. very nice hotel. make sure you have a room that looks in towards the portofino bay (rather than the parking lot). they had a fantastic pool (although in january it was 35 degrees)

Great for kids and adults alike!!!!

by A TripAdvisor Member

I took my 9 year old for a mother/son bonding trip to universal orlando and we stayed at the portofino bay hotel. i cannot even begin to tell you how wonderful it was. you must eat at mamma della's restaurant as well as sal's deli market. but by all means, stay away from the trattoria. it is too high priced and impersonal. not enjoyable at all. when we arrived we received a room upgrade to a beach pool view with a balcony. the entire staff LOVED my son and treated him like royalty. please don't let anybody tell you this is not a good hotel for children. it is one of the best. they all seemed to LOVE kids from the security staff (we were fortunate enough to meet a bunch of them on one of the ferries between citywalk and the portofino) to the wait staff at the restaurants.

Huge Benefits at Onsite Hotels

by A TripAdvisor Member

We stayed this past week at the Portofino Bay Hotel onsite at the Universal Studios complex in Orlando, Florida. It was our Second Honeymoon to celebrate ten years of marriage, and we made the right choice by booking a package online, and staying at an onsite hotel. The package included four nights at the hotel, three day passes to Universal Studios, Islands of Adventure, and CityWalk, plus two movie passes. The hotel is very romantic and quiet, with beautiful scenery and numerous places to explore (it's huge). It's absolutely perfect for a nice wedding. The hotel's restaurants were excellent but pricey. I've never had better Chianti, New York strip steak, and salmon. The servers were so friendly and eager to please. There are three pools, one called the Beach Pool with its own sandy "beach" and larger than expected water slide for the kids. There are plenty of hot tubs and other more quiet pools for the grownups too. They allow you to bring your pets too! How nice. There are so many restaurants, bars, and cafes... and an arcade room by the beach pool, plus a workout room with the best equipment I've seen in any hotel or even in apartment buildings. The only dissapointments were that they charge you $12 per day to use the hotel's workout room, and they don't exactly tell you all of the costs at the front desk, you'll have to ask or read about it in the brochure they hand you upon checkin. Self-parking will cost you $6 per day and valet parking is $12 per day. If you read nothing else, read this paragraph: The most appreciated benefit was that we used our room key card as an Express Pass on ALL the rides at Universal Studios and at Islands of Adventure! You have no idea how much you'll appreciate this until you and your family are sweltering in the hot summer sun waiting an hour to get on the water rides and incredible coasters. We did all the rides so many times each day, I can't even count. We just walked right on most rides! The second best benefit of staying at the onsite hotels is th a five minute ride on a special boat just for hotel guests! We didn't even think about our car for four days, with trips every 20 minutes from 8:30 a.m. through the day and evening to 2:30 a.m.! Also, you may use your onsite hotel room key card to charge all of your park purchases to your hotel bill! And they'll deliver your purchases to your hotel room, or to the front gate of the parks when you are ready to leave. There are lockers you can rent near the water rides in Toon Lagoon at Islands of Adventure - take advantage of these, you won't wish to lug your things around or get them wet. The first two (2) hours of locker rental are free. Grab a complete breakfast at the MarketPlace cafe in CityWalk on your way into the Islands Of Adventure or Universal Studios entrance near your boat dock - it's next to Starbucks by the water. For about $7 you get eggs, bacon or sausage, breakfast potatoes, and a big croissant. Two more great breakfast options are Croissant Moon Cafe just inside Islands of Adventure on the right where you can get an egg-ham-cheese croissant sandwich for $4.50; and a bacon-egg-cheese or ham-egg-cheese croissant with fruit at the Boulangerie Cafe just inside Universal Studios on the right. If you get in the mood for a nip, then settle into either the Enchanted Oak restaurant bar which is dark and medieval styled in The Lost Continent (across from Dueling Dragons rollercoaster); grab a beer in Jurassic Park; or relax in the casual Confisco Grill bar at the end of the entry-street of Islands of Adventure, on your way towards Seussland. The Enchanted Oak serves "comfort food" style full meals such as smoked chicken platters for $9 including fries, a quarter of a chicken, corn on the cob (husk), etc. La Bamba in Universal Studios has platters such as Barbecue Pork, pork and barbecue ribs combination, barbecue chicken, etc for $7.49 each. One thing you cannot go without - get a poncho or raincoat because the summers in Florida include spotty rain that passes rather quickly but can drench youing for Islands of Adventure! Bring a hotel towel or two wrapped inside a dry plastic bag which you can get for free from any shop. Enjoy!

Very nice stay... with kids

by A TripAdvisor Member

My family just returned from a trip to Florida which included 5 nights in Orlando. We stayed at the Portofino Bay with our 9 and 6 year old children. I had some concerns from the other reviews that kids wouldn't like it here - but it was great! The good: + Express pass at Universal to jump lines was a huge benefit! + Staff was very friendly + Peaceful atmosphere of the hotel was nice after the craziness of the parks + Kids loved the beach pool and water slide The not so good: - Food was overpriced and not so great I booked through Expedia and got a $175 rate; for that price the Portofino Bay was well worth it!


Portofino Bay Resort - "Music of the Night"Portofino Bay Resort - "Music of the Night"

Forum Posts

Limited Time to shop

by cookie37

Hello All,

I am coming to Orlando from Australia for a conference next week and have been checking out the factory outlets. I am staying at the Portofino Bay Hotel and looking at the map the factory outlet store is only 3 miles away. While the distance doesnt worry me to walk, I was wondering if it is advisable from a safety point of view.

Thanks in advance

Re: Limited Time to shop

by springbreak105


I just got back from living in Gold Coast, QLD for 2 years. About safety it's very safe. There's sidewalks the whole way and you don't have to worry about crime. The one you’re thinking of is called Belz Factory Outlets, the best one would be Premium Outlet Mall. They have a better variety of stores and bigger discounts. Also they have more high end designer shops. : )

Hope this answers your questions - Bye


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 Portofino Bay Hotel Orlando

We've found that other people looking for this hotel also know it by these names:

Portofino Bay Hotel
Portofino Orlando
Loews Portofino Bay Resort

Address: 5601 Universal Blvd., Orlando, Florida, 32819, United States