Wyndham Bonnet Creek Resort

9560 Via Encinas, (formerly Fairfield Bonnet Creek), Orlando, Florida, 32830, United States
(4 star hotel)
#33 of 349 hotels in Orlando
Pleasant (2.5 out of 5.0) 6 reviews
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GreenOlive's Profile Photo

So far, so good!

Great (4.0 of 5.0 stars)
by written on October 3, 2013

I arrived three days ago and everything is great so far! Check in was not too bad (i was expecting something much more annoying after reading previous reviews). I let them know right away that i was NOT interested in purchasing timeshare. My suite has a great view, it was clean and everything works great! I was very impressed with the kitchen. Yes, the furniture is not made in 2013, but it looks just fine (no stains, no smell). I had a chance to visit the gym and the pool downstairs. I love it so far!

JennaTailor's Profile Photo

Presidential Suite

Good (3.0 of 5.0 stars)
by written on May 5, 2013

That was not our first stay here, but this time we booked the four bedroom presidential suite.
I do like this resort...love the pools...love location and never had any problems with rooms or service. This time i was a bit disappointed. The moment we walked inside i saw dust all over the place : ( Floor wasn't clean. I had to wipe all tables, tv stand, the counter and sweep the floor (our one year old will eat anything he finds on the floor)!!!!! Also i didn't find any salt and pepper in the kitchen and no dishwasher detergent. Someone already mentioned those annoying phone calls early in the morning that made me unplug all phones in the suite : ) ...aaand i do not know if it is a regular thing, but the fire alarm tests almost every morning around 10-11 (nap time for my baby) is not something i was looking for. Other then that everything was great. My favorite part - a huge balcony with the wonderful view!!!!!

JennaTailor's Profile Photo

Wyndham Bonnet Creek Resort

Great (4.0 of 5.0 stars)
by written on September 5, 2012

We stayed in this resort twice and loved it both times. I can't say anything about the check in proses (my husband took care of it), but our stay was just perfect. Rooms were clean, all appliances were working fine and the AC was not too loud. I felt like home.
The only negative thing i would like to mention is the pizza/pasta fliers that we found underneath our door every single day. We ordered once and were very disappointed. VERY bad service and food! This little restaurants are not affiliated with the resort in any way. Do not order from them...just call Papa Johns.

Worst Resort Stay Ever.....

Terrible (1.0 of 5.0 stars)
by written on January 17, 2012

We were visiting from overseas for two weeks, to do the sites and decided to try two hotels, one week each at 2 supposed premium hotels, we first stay at the Orlando Marriott's Imperial Palm Villas the 1st week, this place was totally first class on everything, the entire stay 100% satisfaction, highly recommended.

Our 2nd week we went to Bonnet Creek Orlando, on appearance it looks great, a huge hotel resort complex. Once you enter, to check in, you find a two phase check process, the truth now starts, after the first long line at the front desk and verifying your personal check in information and ensuring you have paid, you proceed to the second phase and another long line, on the other side of this large room, before getting the room keys, you encounter low class staff trained with high pressure tactics on selling you time share, total invasion of privacy and extremely poor customer service.

Beware of them trying to get all kind of personal information from you, to which they wouldn't let us have our room keys until it was provided, even after telling them, that their line of questioning was unacceptable, intrusive and made us totally uncomfortable (we made up all of it, to get the room keys and went to the management).

Consider that we had already paid 100% of this hotel 2 weeks earlier before arriving. We went over to the manager and after expressing what just occurred, he told us that it was an acceptable practice of Wyndam to pressure and even insult guest who didn't want to do the time share tours or provide all the answers on the time share forms they ask and that he, nor the hotel couldn't do anything about it.

Once we made it to our room, it was not very clean and the air conditioner didn't work or never lower the temp to a comfortable level, noisy environment from construction starting at 6AM each day, TV remotes didn't work, toilet wouldn't flush properly, jacuzzi didn't work, reported problems to no avail, all the halls in the hotel hot/dirty, air not working there either, staff in general incompetent and non responsive. We hated it so much, 100% dis-satisfaction, we moved our flight schedule to an asap earlier date and checked out 3 nights later of a 7 night stay, even as the entire week was paid in full. They wouldn't refund any portion of the total, considering all the issues/complaints. For the price you pay at this zero star resort, you can do absolutely better elsewhere, awful resort, if we lived in the U.S., I'm certain we could of sued the hotel and won............

Worst Resort ever!!!!!!!!!!!

Terrible (1.0 of 5.0 stars)
by written on January 17, 2012

We were visiting from overseas for two weeks, to do the sites and decided to try two hotels, one week each at 2 supposed premium hotels, we first stay at the Orlando Marriott's Imperial Palm Villas the 1st week, this place was totally first class on everything, the entire stay 100% satisfaction, highly recommended.

Our 2nd week we went to Bonnet Creek Orlando, on appearance it looks great, a huge hotel resort complex. Once you enter, to check in, you find a two phase check process, the truth now starts, after the first long line at the front desk and verifying your personal check in information and ensuring you have paid, you proceed to the second phase and another long line, on the other side of this large room, before getting the room keys, you encounter low class staff trained with high pressure tactics on selling you time share, total invasion of privacy and extremely poor customer service.

Beware of them trying to get all kind of personal information from you, to which they wouldn't let us have our room keys until it was provided, even after telling them, that their line of questioning was unacceptable, intrusive and made us totally uncomfortable (we made up all of it, to get the room keys and went to the management).

Consider that we had already paid 100% of this hotel 2 weeks earlier before arriving. We went over to the manager and after expressing what just occurred, he told us that it was an acceptable practice of Wyndam to pressure and even insult guest who didn't want to do the time share tours or provide all the answers on the time share forms they ask and that he, nor the hotel couldn't do anything about it.

Once we made it to our room, it was not very clean and the air conditioner didn't work or never lower the temp to a comfortable level, noisy environment from construction starting at 6AM each day, TV remotes didn't work, toilet wouldn't flush properly, jacuzzi didn't work, reported problems to no avail, all the halls in the hotel hot/dirty, air not working there either, staff in general incompetent and non responsive. We hated it so much, 100% dis-satisfaction, we moved our flight schedule to an asap earlier date and checked out 3 nights later of a 7 night stay, even as the entire week was paid in full. They wouldn't refund any portion of the total, considering all the issues/complaints. For the price you pay at this zero star resort, you can do absolutely better elsewhere, awful resort, if we lived in the U.S., I'm certain we could of sued the hotel and won............

Disappointing and Nevermore

Bad (2.0 of 5.0 stars)
by written on December 19, 2011

The location, views, amenities are great however...be sure to request no solicitation phone calls from staff calling to attend the BC timeshare presentation or just leave your phone off the hook. They called every day we left the phone plugged in. How annoying! Disney and Marriott do not have to pander to buyers.
Bedding; the older 2 bedroom units have thin sheets with ineffective allergy barriers. Lack of vacuuming or dusting may also be the issue. Stayed at a Disney resort and had no problem with allergies. Had to be on antihistamines at Bonnet Creek and still had allergy issues. Sinus headaches on vacation are no fun!
Room with a view? Stayed several years on site and requested room with water view. 2 times told no and was moved the day after check-in. Requests are not guaranteed we were told but why not offer an upgrade...pay for the view like Disney Vacation Club Members? Or assign owners a specific view like Marriott Vacation Clubs. Instead you drive forever to get there only to be told your requested view is unavailable. Plus, the vertically challenged clerk at check-in didn't seem to care and said we COULD NOT change rooms the next day. Fortunately, we were able to appeal to a higher, literally, authority. We will be staying at our Disney timeshare in the future where we are certain we will not be viewing a parking lot since we'll pay ahead for an upgraded pool/water view.
Furnishings. The older 2 bdrm units are ok until you stay in a 3 bdrm presidential suite and realize the furnishings and bedding in the old units are subpar. An apology from the resort manager for torn leather furniture was left, blaming it on the manufacturer, but we felt BC was being cheap and trying to save a dime by not replacing damaged furnishings. Too bad, because other than a few complaints that could be easily addressed, this resort would be our first choice. We rent from owners...sorry, we are "Guests", not renters as BC sales staff corrected us, and would be glad to continue to stay there, but for the above.
Upgrade the bedding for those with allergies, swap out damaged leather couches and chairs, hire staff that give a darn, give everyone an opt out option for sales solicitations and let guests book a room with their chosen view which is held for them until check-in. We would rather spend our money where we know staff are attentive to guests requests. Disney even sends an after-stay guest survey! Won't see one from Bonnet Creek even though they have our name and address. Too Bad for them, but I doubt they'll miss us or people like us as their property and desire to stay there degrades. Guests should be listened to, not herded in and out like cattle with the bottom line being the most important thing to resort management.

Nearby Wyndham Bonnet Creek Resort

Wyndham Bonnet Creek Resort

We've found that other people looking for this hotel also know it by these names:

  • Wyndham Orlando
  • Fairfield Orlando At Bonnet Creek Resort
  • Bonnet Creek Resort Orlando
  • Fairfield Bonnet Creek
  • Orlando Wyndham
  • Wyndham Bonnet Creek Hotel

Address: 9560 Via Encinas, (formerly Fairfield Bonnet Creek), Orlando, Florida, 32830, United States

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Amenities at Wyndham Bonnet Creek Resort

  • Restaurant
  • Swimming Pool
  • Wheelchair Accessible
  • Fitness Center
  • Free Parking
  • Business Services
  • Kids Activities
  • Kitchenette
  • Suites
  • Free High Speed Internet

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