More about Four Seasons Resort, Palm Beach
It's like a Rolls Royce thats been left outside too long
Just got back, and was overall dissapointed in the Four Seasons Palm Beach. The common areas are nice, but the rooms were shockingly blah! No pictues on the walls, the double beds were tiny, and the bathroom was of the same quality as say a Marriott. In contrast, we stayed at the Ritz Carlton in Palm Beach a year ago, and in this city-it blows the Four Seasons out of the water. Speaking of water, the pool at the Four Seasons is also very "nothing". It's small, and looks really old, and like the rest of the property-looks dated and tired. The windows even still have the "Ocean Grand" emblem on them from like a hundred years ago before it was the Four Seasons. I would recommend the Ritz or the Breakers if you come to Palm Beach, they just seem better and prettier than the Four Seasons. It's almost as if you are paying just for the name, but not getting the real product.
Does not live up to the Four Seasons name
You think when you book a stay at a Four Seasons you are going to be staying at a beautiful hotel with world class service and amenties. That, of course, is why you are willing to pay the higher prices. Expectations are set simply by the hotel name. We recently took a trip with three other couples for an important celebration. The fun started when we checked in, although I explained that I had reserved four Floridians (water view) the desk clerk and then the manager informed me that we only would receive 3 Floridians and one lower tier Garden Room. I was really getting nowhere (and plenty of "Four Seasons" attitude) until I remembered that I had the confirmation faxes with me. Once produced, they were somehow able to upgrade one room to a higher level versus lower. Miraculous! This no-can-do attitude continued throughout the weekend. We booked a large table over-looking the pool for dinner and even tipped ahead of time. Instead of calling the room because we were running late, they simply gave it to another party (even though the dining area was only half full). The next day the pool and bar area was shut down because it was chilly outside even though there were 10-15 guests in the pool and whirlpool area. Therefore there were no towels, no food or drink service, nothing. Worse yet, when the sun set three security men came to kick us out of the whirlpool without any warning, explaining (grudgingly) they could not keep it open as there was no one to staff it. We expained that had been the case for the past two hours. To add insult to injury, when we asked permission to stay a few minutes longer they asked if we were indeed guests. We were disgusted but responded yes, and then they wanted a name and room number. I felt like I was on Spring Break in Ft. Lauderdale vs. a high paying customer at a Four Seasons resort! I could tell you more stories from our three day stay, but I hope you get the picture. If you are looking for a good, basic Florida hotel this is fine, but if you are expecting a first-class hotel experience you will not find it at the PB Four Seasons.
More Like a Holiday Inn
We have been coming to Palm Beach for several years, particularly to The Breakers, and stayed here because of its availability. The property is similar to a holiday inn, very small, tiny beach, pool in the middle; the interior public rooms are done in gray marble, with the feeling of a mortuary/Florida rest home. The restaurants may be nice but this is not a $580 per night luxury hotel. Had a drink in one of the rooms in which an elderly patron asked the piano player to quiet down because he was in a conversation! The neighborhood of this "resort" is 5-story condos on the beach and it's about 5 miles south of town. This hotel is extremely over-rated and over-priced and should not belong in the Four Seasons family.
Thanks for turning me away!
Booked online, 4 months in advance. 4 people specified....2 double beds specified. Show up exhausted in the evening with 2 children....No such room available....but they had a room with a King bed for the four of us to sleep in. Assistant manager...."Take it Or Leave It" (Good Luck, it's Easter Weekend)
Alas, we stayed right next door at the Hilton...Same exact beach, room sizes and WAY less crowded....and for way less! We went over to The Four Seasons for breakfast one morning.... Place was so crowded....it was a joke... .... Jones Beach or Superbowl stadium except everyone is in Lilly Pulitzer....crammed around the poolside...racing for the deck chairs! They DEFINITELY did not have the room for us....and we were thanking our luck.
After having stayed next door and at this resort, there is no way I would ever pay even another 10 dollars a night for nothing more than The Four Seasons NAME alone. I keep meaning to send that assistant manager a thank you note!
P.S. This was the second time within the year the Four Seasons DID NOT have specified accomodations for us. (See my post in Four Seasons Costa Rica) Insist upon a guarantee when booking! (As should be assumed with the large deposit they take!)
Not as bad as the previous reviews say
I almost switched hotels based on other reviews and glad I did not . Part of the issue is it is just palm beach-the exterior looks like the plain white buildings all over that part of the island. The common area interior very nice. Service was good. Had some excellent meals. Pool area not beautiful, but not bad. Casual restaraunt had great dinner (halibut is 5 star) but ambiance hurts with vinyl table cloths (trying to be kid proof)
A few tweeks and could be better-but not deserving of the total slams from others. Four Seasons beds are great!
Not The Breakers
As you drive up, the hotel is beyond dissapointing. Everything was very clean though the lobby was bare. Unprofessional front desk agents, people in the lobby were not very friendly either, only the door man greeted us, but eeep in mind that's what he does as his job. One great aspect was The Restaurant. It's true 5 Star dining. The manager Kim Ross was very friendly & not only seated us but also came BACK to the table to see our status, our server Matt was professional as well. I would not recommend staying at Four Seasons, but I do recommend not missing a visit to "The Restaurant"!
Had an excellent stay at this hotel. Service was very good. Felt that the facility was nice and I had no complaints. The Four Seasons is well worth the price for the additional service you receive. Highly recommend to both business travelers (which I was) and families or couples.
What a disappointment
We expected the Four Seasons Experience, paid for it, but did not get it. We booked an ocean view (expensive) on a non-smoking floor. As we checked in they reminded us no smoking as it is a non-smoking floor (we don't smoke anyway) After one night a couple checked in a room a few doors away--very very heavy smokers. The whole floor smelled-many guests complained-coffee grounds were placed in dishes to mask the smell and air purifiers were left all over the hallways to trip on. The couple was not told to stop-they were very wealthy the staff just couldn't do enough for them. Manager was alerted never even an apology. Stay in the Hilton a few doors away
How can you not love this hotel?
My wife and I just returned from the Four Seasons, and loved it. We took advantage of the "buy 2 nights get 1 free" promotion. Because of this, we were given a garden view room. The room was wonderful. Very spacious, beautiful bathroom, and we could still see the ocean from our balcony. The grounds were equally as wonderful, from the front exterior to the pool area. I suspect that some people are expecting a "Nevis" Four Seasons in the middle of Palm Beach. This hotel fits in perfectly with the million dollar condos that surround it. The staff was very friendly, but not intrusive. The location is excellent. Just minutes from Worth Ave. and City Place, and walking distance to John G's. We would definately stay here again.
Just returned from a 3 night stay. This was a perfect location to relax, unwind and feel pampered. Service was consistently superior and geuine from the time we arrived to the time we left. Pool service was extremely friendly and they couldn't do enough to help make you comfortable (ice cold scented towels, frest cut up fruit and ice water offered frequently). Everyone treated us special including the doormen, front desk, conciere, restaurant staff, housekeeping, pool staff, and beach staff. When we returned from a morning walk staff greeted us back with towels and cold water in hand (nice touch). The room was extremely comfortable and immaculate and they did the little things to please without asking. We have stayed at many hotels at this level but this Four Seasons exceeded our expectations. We know this was off season but we certainly benefited by taking advantage of staying here at this time of year. Can't imagine anyone giving this hotel a negative review.